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Postcards from the Future - scoping students' 
future digital needs 
09/09/14 
#digitalstudent http://digitalstudent.jiscinvolve.org
Welcome and introductions 
Dave White, 
Head of e-Learning, 
University of the Arts, 
London 
@daveowhite 
Helen Beetham, 
Consultant in 
Higher Education 
@helenbeetham 
Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 
Sarah Knight, 
Senior Co- 
Design 
Manager, Jisc 
@sarahknight 
2
Digital Student Project 
» Phase 1 study reviewed students’ expectations and experiences 
of the digital environment at university 
» Desk study | review of institutional data | survey of institutional 
stakeholders | student focus groups 
» Consultation phase to inform guidance to institutions, 
recommendations and proposed solutions 
» Parallel study in FE and Skills plus review of practice in schools to 
identify likely incoming expectations 
http://digitalstudent.jiscinvolve.org
Findings: expectations
Findings: expectations 
Many expectations are 
implicit – so students will 
punish failure but may 
not recognise success 
(unless we tell them 
about it!).
Experiences... 
› Highly variable in respect of: previous experience, chosen 
subject, personal preferences and aspirations 
› Value perceived in retrospect: unexpected is developmental 
› Study habits with technology are hybrid: 
informal, peer supported + academic, formally acquired 
› Critical moments with technology often formally taught: 
e-journals, data analysis, design, ref/project management... 
› Teaching staff confidence still important 
› Digital identity a key motivation and outcome
Transactional vs transformational 
Transactional Transformational 
Accessing networks 
Accessing hardware and software 
Accessing general and course-related 
information 
Signing on to university systems 
Booking appointments 
Submitting work, receiving grades 
Sharing ideas, engaging in dialogue 
Encountering threshold concepts and 
practices 
Developing independent study habits 
Collaborating on projects 
Producing new digital artefacts 
Reflecting, reviewing, revising 
Reference management, data 
analysis, e-journals, specialist tools... 
Expectations largely established in 
advance by transactions with other 
service providers 
Expectations largely established 
during studies in dialogue with tutors 
and peers 
Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk
Emerging issues 
Changing nature of affiliation 
Branding and blending of institutional services 
Spaces + places, 
real + virtual 
Contractual + 
informal 
'Walled gardens: 
paths out'
An orientation on the future
Activity: postcards 
bit.ly/digipostcards 
Postcard 1. Everyone's so informal here 
Postcard 2: Wired schools 
Postcard 3: Just in time, just for me 
Postcard 4: Weakening ties 
Postcard 5: Open everything
bit.ly/digipostcards 
Choose a postcard from the future. Discuss: 
a) What are arriving students likely to expect from HE? 
b) How can HE (uniquely) enable students? 
Be ready to feed back: 
c) What one thing should universities do today to ensure students 
are prepared for various digital futures? 
bit.ly/digistudent3 
Activity - postcards
What one thing should institutions do?
Engaging students in dialogue 
Gathering information 
- Surveys, interviews, focus groups to find out about student expectations 
- Participative / observational methods to explore practices and attitudes 
- Social media – with students' consent – to collect information 
- Analyse existing data e.g. NSS/USS/ISB/PRET/local surveys 
Stimulating, gathering and responding to ideas 
- Interactive and fun e.g. crowdsourcing, hashtags, ideas tree, padlet... 
- Make sure students can share ideas and see how they are acted on 
Representation 
Partnership projects: 'making things better'
Engaging students in dialogue 
What does your institution do in this space?
Further resources 
» Helen Beetham speaking about the project in June 2014 
» Highlights of the ‘digital student’ interviews, August 2013 
» Executive summary of the original HE study outlining the digital student challenge 
» Institutional solutions’ - describing possible institutional responses in a variety of areas 
» National solutions – blog post summarising outcomes from the final consultation event 
» ‘Listen to students’ – posters for comment and reuse. 
» ‘Enhancing the digital student experience’ – cards for comment and reuse 
» ‘Digital experiences in the curriculum‘ – cards for a variety of staff development activities 
» A new resource: four postcards from the future 
http://digitalstudent.jiscinvolve.org 
Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk
For conclusions and recommendations: 
http://digitalstudent.jiscinvolve.org 
Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 16
Resources for your use… 
http://digitalstudent.jiscinvolve.org 
Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 17
Top tips cards 
Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 18
Find out more… 
Digital Student #digitalstudent 
Sarah Knight 
s.knight@jisc.ac.uk 
Helen Beetham 
Helen.Beetham@gmail.com 
Dave White 
david.white@conted.ox.ac.uk 
http://digitalstudent.jiscinvolve.org 
10/06/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 
Except where otherwise noted, this 
work is licensed under CC-BY-NC-ND 
19

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Digital student workshop, ALT-C September 2014

  • 1. Postcards from the Future - scoping students' future digital needs 09/09/14 #digitalstudent http://digitalstudent.jiscinvolve.org
  • 2. Welcome and introductions Dave White, Head of e-Learning, University of the Arts, London @daveowhite Helen Beetham, Consultant in Higher Education @helenbeetham Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk Sarah Knight, Senior Co- Design Manager, Jisc @sarahknight 2
  • 3. Digital Student Project » Phase 1 study reviewed students’ expectations and experiences of the digital environment at university » Desk study | review of institutional data | survey of institutional stakeholders | student focus groups » Consultation phase to inform guidance to institutions, recommendations and proposed solutions » Parallel study in FE and Skills plus review of practice in schools to identify likely incoming expectations http://digitalstudent.jiscinvolve.org
  • 5. Findings: expectations Many expectations are implicit – so students will punish failure but may not recognise success (unless we tell them about it!).
  • 6. Experiences... › Highly variable in respect of: previous experience, chosen subject, personal preferences and aspirations › Value perceived in retrospect: unexpected is developmental › Study habits with technology are hybrid: informal, peer supported + academic, formally acquired › Critical moments with technology often formally taught: e-journals, data analysis, design, ref/project management... › Teaching staff confidence still important › Digital identity a key motivation and outcome
  • 7. Transactional vs transformational Transactional Transformational Accessing networks Accessing hardware and software Accessing general and course-related information Signing on to university systems Booking appointments Submitting work, receiving grades Sharing ideas, engaging in dialogue Encountering threshold concepts and practices Developing independent study habits Collaborating on projects Producing new digital artefacts Reflecting, reviewing, revising Reference management, data analysis, e-journals, specialist tools... Expectations largely established in advance by transactions with other service providers Expectations largely established during studies in dialogue with tutors and peers Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk
  • 8. Emerging issues Changing nature of affiliation Branding and blending of institutional services Spaces + places, real + virtual Contractual + informal 'Walled gardens: paths out'
  • 9. An orientation on the future
  • 10. Activity: postcards bit.ly/digipostcards Postcard 1. Everyone's so informal here Postcard 2: Wired schools Postcard 3: Just in time, just for me Postcard 4: Weakening ties Postcard 5: Open everything
  • 11. bit.ly/digipostcards Choose a postcard from the future. Discuss: a) What are arriving students likely to expect from HE? b) How can HE (uniquely) enable students? Be ready to feed back: c) What one thing should universities do today to ensure students are prepared for various digital futures? bit.ly/digistudent3 Activity - postcards
  • 12. What one thing should institutions do?
  • 13. Engaging students in dialogue Gathering information - Surveys, interviews, focus groups to find out about student expectations - Participative / observational methods to explore practices and attitudes - Social media – with students' consent – to collect information - Analyse existing data e.g. NSS/USS/ISB/PRET/local surveys Stimulating, gathering and responding to ideas - Interactive and fun e.g. crowdsourcing, hashtags, ideas tree, padlet... - Make sure students can share ideas and see how they are acted on Representation Partnership projects: 'making things better'
  • 14. Engaging students in dialogue What does your institution do in this space?
  • 15. Further resources » Helen Beetham speaking about the project in June 2014 » Highlights of the ‘digital student’ interviews, August 2013 » Executive summary of the original HE study outlining the digital student challenge » Institutional solutions’ - describing possible institutional responses in a variety of areas » National solutions – blog post summarising outcomes from the final consultation event » ‘Listen to students’ – posters for comment and reuse. » ‘Enhancing the digital student experience’ – cards for comment and reuse » ‘Digital experiences in the curriculum‘ – cards for a variety of staff development activities » A new resource: four postcards from the future http://digitalstudent.jiscinvolve.org Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk
  • 16. For conclusions and recommendations: http://digitalstudent.jiscinvolve.org Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 16
  • 17. Resources for your use… http://digitalstudent.jiscinvolve.org Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 17
  • 18. Top tips cards Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk 18
  • 19. Find out more… Digital Student #digitalstudent Sarah Knight s.knight@jisc.ac.uk Helen Beetham Helen.Beetham@gmail.com Dave White david.white@conted.ox.ac.uk http://digitalstudent.jiscinvolve.org 10/06/2014 Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk Except where otherwise noted, this work is licensed under CC-BY-NC-ND 19