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Postcards from 2020: Scoping students’ future digital needs


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Presentation from Sarah Knight on the Jisc Digital Student project at the QAA Quality Matters Conference on 8th October 2014.

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Postcards from 2020: Scoping students’ future digital needs

  1. 1. Postcards from the Future - scoping students' future digital needs 08/10/14 #digitalstudent
  2. 2. Welcome and introductions Dave White, Head of e-Learning, University of the Arts, London @daveowhite Helen Beetham, Consultant in Higher Education @helenbeetham Jisc Digital Student Sarah Knight, Senior Co- Design Manager, Jisc @sarahknight 2
  3. 3. The Digital Student study
  4. 4. Digital Student Project » Phase 1 study reviewed students’ expectations and experiences of the digital environment at university » Desk study | review of institutional data | survey of institutional stakeholders | student focus groups » Consultation phase to inform guidance to institutions, recommendations and proposed solutions » Parallel study in FE and Skills plus review of practice in schools to identify likely incoming expectations
  5. 5. Findings: expectations › Free, ubiquitous, robust access to wifi and services › VLE – organisation, time/task, content – consistency › Support for BYO but continued access to institutional hardware/software › Core info about my studies available on my device › Support for developing skills?? › Vague about academic/professional practices and uses
  6. 6. Findings: expectations
  7. 7. Findings: expectations Many expectations are implicit – so students will punish failure but may not recognise success (unless we tell them about it!).
  8. 8. Experiences... › Highly variable in respect of: previous experience, chosen subject, personal preferences and aspirations › Value perceived in retrospect: unexpected is developmental › Study habits with technology are hybrid: informal, peer supported + academic, formally acquired › Critical moments with technology often formally taught: e-journals, data analysis, design, ref/project management... › Teaching staff confidence still important › Digital identity a key motivation and outcome
  9. 9. Transactional vs transformational Transactional Transformational Accessing networks Accessing hardware and software Accessing general and course-related information Signing on to university systems Booking appointments Submitting work, receiving grades Sharing ideas, engaging in dialogue Encountering threshold concepts and practices Developing independent study habits Collaborating on projects Producing new digital artefacts Reflecting, reviewing, revising Reference management, data analysis, e-journals, specialist tools... Expectations largely established in advance by transactions with other service providers Expectations largely established during studies in dialogue with tutors and peers Jisc Digital Student
  10. 10. Emerging issues Variety of modes of affiliation: institution becoming more diffuse (borderless, open, augmented, 'third space' etc) Branding and blending of institutional services Spaces + places, real + virtual Contractual + informal 'Walled gardens: paths out'
  11. 11. Conclusions for institutions To meet students' expectations and to provide the digital experiences they need to succeed, institutions must: 1a. Prepare and support students to study effectively 1b. Support digital identity/affiliation across the student journey 2a. Provide a robust, flexible digital infrastructure 2b. Develop digitally rich spaces and places of learning 3. Embed appropriate digital experiences into the curriculum 4. Support students to bring their own devices/services/info 5. Engage students in dialogue and partnership
  12. 12. An orientation on the future
  13. 13. Activity: postcards Postcard 1. Everyone's so informal here Postcard 2: Wired schools Postcard 3: Just in time, just for me Postcard 4: Weakening ties Postcard 5: Open everything
  14. 14. Choose a postcard from the future. Discuss: a) What are arriving students likely to expect from HE? b) How can HE (uniquely) support students in this environment? Be ready to feed back! Activity - postcards
  15. 15. Engaging students in dialogue about the digital Gathering information - Surveys, interviews, focus groups to find out about student expectations - Participative / observational methods to explore practices and attitudes - Social media – with students' consent – to collect information - Analyse existing data e.g. NSS/USS/ISB/PRET/local surveys Stimulating, gathering and responding to ideas - Interactive and fun e.g. crowdsourcing, hashtags, ideas tree, padlet... - Make sure students can share ideas and see how they are acted on Representation Partnership projects: 'making things better'
  16. 16. Change Agents Network » Supports students working as change agents, digital pioneers, student fellows and students working in partnership with staff on technology related change projects » Networks and connects staff and students in colleges and universities across the UK working on such projects » Communicates, disseminates and influences the sharing of good practice » Publishes the open access Journal of Educational Innovation, Partnership & Change » Runs an accredited course on being an Institutional Change Leader through SEDA » Join and sign up to the mailing list 16
  17. 17. Engaging students in dialogue about the digital What does your institution do in this space?
  18. 18. What one thing should institutions do?
  19. 19. Your opportunity to influence… Jisc Digital Student What one thing should universities and colleges do today to ensure students are prepared for various digital futures?
  20. 20. Further resources » Helen Beetham speaking about the project in June 2014 » Highlights of the ‘digital student’ interviews, August 2013 » Executive summary of the original HE study outlining the digital student challenge » Institutional solutions’ - describing possible institutional responses in a variety of areas » National solutions – blog post summarising outcomes from the final consultation event » ‘Listen to students’ – posters for comment and reuse. » ‘Enhancing the digital student experience’ – cards for comment and reuse » ‘Digital experiences in the curriculum‘ – cards for a variety of staff development activities » A new resource: four postcards from the future Jisc Digital Student
  21. 21. For conclusions and recommendations: Jisc Digital Student 21
  22. 22. Resources for your use… Jisc Digital Student 22
  23. 23. Top tips cards Jisc Digital Student 23
  24. 24. Find out more… Digital Student #digitalstudent Sarah Knight Helen Beetham Dave White 10/06/2014 Jisc Digital Student Except where otherwise noted, this work is licensed under CC-BY-NC-ND 24