E-Commerce Ventures

1. E-COMMERCE
Technology awareness for visionaries, game changers & challengers

2. Zivame
Amazon
Flipkart
ebay
homeshop
Snapdeal
Jabong
Inkfruit
myntra
Infibeam
fabfurnish
engines

3. CCC CONNECT CAPTURE CONVERT
business structure
campaign customer
service
web store information navigation customer
service

4. what kind of customer experience?
product/service to be offered?
online & offline both?
shipping of the items?
customer handling – how to deliver WOW experience?
promotion strategy?
b-plan writing

5. web domain name
web hosting server
photography
website
key ingredients
aesthetic design
easily searchable
easy navigation
clarity of all charges
personality of web store
intuitive product preview
use social media
no distractions
correct invoicing
secured payment
delivery
online chat
important info
blog
analytics

6. good website
content
structure
design
navigation
credibility

7. web server
high
bandwidth availability scalable support

8. INDIAN
1. CCAvenue
2. Citrus
3. PayU
4. EBS
5. direcpay
6. zaakpay
7. gharpay (cheque collection)
OVERSEAS
1. PayPal
2. Authorize.net
3. Chargify
4. Dwolla
5. FirstData
6. Stripe
7. we pay
payment server

9. facts & figures
45%
customers abandon site if their
query is not resolved within 5 mins
91%
customers would not do business
due to bad customer service
63%
customers likely to return
if the site offers live chat

10. Why customers leave?
71% 10% 19%
CUSTOMER SERVICE BRAND PRODUCT

11. E-COMMERCE
Technology awareness for visionaries, game changers & challengers