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7. Defining requirements for your website - Rob Peterkin Screen Pages - Screen Pages Ecommerce Forum May 2017

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7. Defining requirements for your website - Rob Peterkin Screen Pages - Screen Pages Ecommerce Forum May 2017

  1. 1. Prepared for E-commerce Forum May 2017 By Rob Peterkin
  2. 2. Agenda  Introduction  What do I mean by “business requirements”  Business requirements for e-commerce  Business requirements tools  Storyboarding / Flowcharts  User feedback  Use case diagrams  SWOT  MoSCoW  Summary
  3. 3. Rob Peterkin  About Me  National Diploma in Aerospace Engineering  FdSc Degree in Computing & Internet Technologies  BcSc (Hons) Degree in Business & Information Technology  Project Manager at Screen Pages
  4. 4. What do I mean by “defining requirements”  This presentation is tailored towards an ecommerce project/website but the tools can be used anywhere.  Who are your customers now and in the future?  Do you need this functionality now, later or never?  What does your site need to do to satisfy the users?  Want vs Need  Taking your opinion out of it Design Functionality Essentials Branding Gift vouchers Stock management Colours Search filtering Payment gateway Responsive 3D product images Content manageable
  5. 5. Tools  Storyboarding / Flowchart  User Feedback  Use Case Diagrams  SWOT  MoSCoW
  6. 6. Storyboarding / Flowchart  Drawing the process that the customer will go through to achieve a specific action on the site. User Creates an account User lands on homepage Log In? Does the User have an account? User Logs in Continue Shopping Select A Category Select an item Does the Item need configuration? Configure Item Add to Basket Have they Finished Shopping? Do they have a discount code? Add Discount code Proceed to Checkout Have they logged in? User Creates an account Does the User have an account? User Logs in YES YES YES YES YES YES YES NO NO NO NO NO NO NO Create a list of steps you require the user to take and how you would like that process to fit together. This will give you the basic functionality elements that you need in your site and you will be able to judge future changes based on their impact on these journeys.
  7. 7. User Feedback  Need to establish what you need for your site?  What is working well and not well on your current site?  Speak to your suppliers, they may have experience with solving these problems for their other customers. Ask Your Users! Customers Staff Email or on-site surveys like SurveyMonkey Individual meetings Ask friends and family Group meetings 3rd party services like whatusersdo, User Testing Feedback forms
  8. 8. Use-case Diagrams  Who does what? • Integration to your back office system? • Can a team or member of staff replace a 3rd party or could a 3rd party replace a team or staff member? • Can the processes be streamlined?  Think about user roles!! Admin Telephone Clerk Edit Orders Manage products Process Telephone order Add Products Delete Products Edit Products Create Customer Account <<include>> <<include>> <<include>> <<extend>>
  9. 9. SWOT This is commonly used to determine an organisations good and bad points. It is broken down into 4 headers:
  10. 10. SWOT As an example, this is a simple SWOT analysis for using web based stock control system built into your ecommerce platform rather than dedicated stock control system Strengths Opportunities Better customer experience online Save costs from running two systems One system to manage Quicker go live because of no integration Weaknesses Threats Requires staff to manage manually May not be suitable in the future Not as robust or feature rich Is unavailable if the ecommerce site is down
  11. 11. MoSCoW  A tool to help prioritise all of your requirements.  4 heading to group requirements:  Must Have  Should Have  Could Have  Won’t Have (for now)
  12. 12. MoSCoW Example Must Have Could Have The ability to sell products online BOGOF product promotions The ability to take payments from customers Email when back in stock Localised versions for English and German Online/offline gift vouchers Integration with retail EPOS system Social shopping functionality Should Have Won’t Have (for now) Customisable e-gift voucher 3D product images Integration with delivery courier system A physical store locator Product reviews Product promotional labels Multi-select reviews Personalised products
  13. 13. Summary  PLAN! PLAN! DOCUMENT! PLAN!  Write down what you need, the brain is not a reliable database  Think about your business processes  Look for improvements  Challenge “we’ve always done it this way”  Who does what?  Understand your user journeys  Think about now first and then future
  14. 14. Thank you for listening rob@screenpages.com

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