1. Eslam Hamdy Abdel Hay Yassien
Contact Information
Address: 37 El-Badrawy ST. Qibaa. Cairo, Egypt.
Mobile: 01069009844
E-Mail: islam.Yasssin@yahoo,com
OBJECTIVE
Utilize my educational background, personal skills and experience to add value in a reputable company.
EDUCATION
Faculty of Archaeology, Cairo University (2009-2013).
Grade Good
Tabary El-Hegaz (2006-2009)
Degree Secondary School
WORK EXPERIENCE
I have been working as a tour operator at BOOKANDGO for a year .
HOTELS
- I’m doing many reservations using online systems ( GTA – Destination of the world – Planet – Travellenda – All in travel)
- I’m doing also transfers and tours all over the world .
- I’m also dealing with hotels directly through emails .
- I’ve many agents in many destinations all over the world .

2. FLIGHT
- I’m booking through international and domestic flights through online systems .
- I’m also using AMADEUS for booking.
- I have background for how to issue visa and the location of many Embassies (Schengen visa – Turkey – Thailand etc … )
I have worked at Ecco at Vodafone project as an agent for 6 months.
- I can deal with clients on phone and solve their problems .
- I can take escalation if my leader doesn’t exist.
- I can handle English calls as well .
I have got training in Public Relation at Egypt Air for 3 months.
- In addition to dealing on phone with clients I can also deal face to face with them .
- Although it was a short period and it was just training , but I was learning how to fix clients’ problems on spot .
PRACTICAL EXPERIENCES
Currently: I am doing general English course at AUC .
I have done 2 levels of conversation English Course at Berlitz.
I have done 2 levels of general English at Reach Out Academy
LANGUAGES
Arabic Mother tongue
English Very good
COMPUTER SKILLS
Good at Microsoft Office Word and Microsoft office Excel.
Very good at Email and Internet.

3. Excellent in use of Windows XP, 98, 7 and 8.
PERSONAL SKILLS
Verbal communication and presentation skills.
Able to build and maintain lasting relationships with customers.
Time management, Planning, Hard worker and being flexible.
Excellent listening skills, Self-motivated and self-confidence.
PERSONAL DATA
Birth date Jan 20, 1992.
Gender Male
Nationality Egyptian
Marital Status Single
Military Status Completed