Preparing The Workforce E20summit Short

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The document discusses preparing a workforce for Enterprise 2.0 adoption. It emphasizes listening to employees to understand their needs and perspectives, as behaviors that work in online communities may not translate well in the workplace and could erode trust. It provides tips on establishing multiple participation levels to reduce risk, being person-oriented rather than initiative-oriented, and leveraging workplace champions.

Business Technology Design

Preparing the Workforce for Enterprise 2.0 Enterprise 2.0 Summit By: Gil Yehuda November 11, 2009 11/12/09 Gil Yehuda.com Hashtag: #e20s

Stepping out of the echo chamber 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/isograft/2886429561/

The E2.0 Blogosphere 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/sbarkley/2306922191/

We preach to the faithful 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/karen_cb/3016399281/

Faithful clients 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/drinksmachine/2759747730/ But we sell to the skeptical

The E2.0 Blogosphere models behaviors you should not copy in the Enterprise ,[object Object],[object Object],[object Object],[object Object]

Our conversation path ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11/12/09 Gil Yehuda.com

Listen to your customer 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/ocs_camp/2171492103/

Why Listen? ,[object Object],[object Object],[object Object],[object Object]

Listening 11/12/09 Gil Yehuda.com What Why How Inspired by The Trusted Advisor by David Maister and Charles H Green

Who is asking and why? 11/12/09 Gil Yehuda.com

Listen to what your client hears you say 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/ocs_camp/2171492103/

Getting to Common Vocabulary 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/assbach/293670968/

Are you all talking about the same things? 11/12/09 Gil Yehuda.com

Tip: Reduce risk by establishing multiple levels of participation 11/12/09 GilYehuda.com Photo Credit: http://www.flickr.com/photos/mikewarren/1362641504/

Many employees prefer to remain anonymous 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/jon_gilbert/564818804/

“ 2.0” behaviors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11/12/09 Gil Yehuda.com

1. Be aware 2. Get notified 3. Add your mark 4. Create for others 5. Integrate & leverage 11/12/09 GilYehuda.com Photo Credit: http://www.flickr.com/photos/mikewarren/1362641504/

Demonstrate your understanding of employees’ needs to manage risk ,[object Object],[object Object],[object Object],11/12/09 Gil Yehuda.com

What’s wrong with this message? ,[object Object],[object Object],[object Object],11/12/09 Gil Yehuda.com

Be very people centric ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11/12/09 Gil Yehuda.com

One of the big “2.0” lessons ,[object Object],11/12/09 Gil Yehuda.com http://www.flickr.com/photos/gregloby/3515990945/

Leverage workplace champions 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/36978292@N08/4035114609/

Announcing a new research report sponsored by… 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/sbarkley/2306922191/

The 2.0 Adoption Council 11/12/09 Gil Yehuda.com

A Framework for 2.0 Adoption in the Enterprise As described by The 2.0 Adoption Council 11/12/09 Gil Yehuda.com Available by pre-order at [email_address]

The report back story ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Thanks! 11/12/09 Gil Yehuda.com Twitter: @gyehuda www.gilyehuda.com gil@gilyehuda.com www.linkedin.com/in/GilYehuda

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Preparing The Workforce E20summit Short

1. Preparing the Workforce for Enterprise 2.0 Enterprise 2.0 Summit By: Gil Yehuda November 11, 2009 11/12/09 Gil Yehuda.com Hashtag: #e20s

2. Stepping out of the echo chamber 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/isograft/2886429561/

3. The E2.0 Blogosphere 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/sbarkley/2306922191/

4. We preach to the faithful 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/karen_cb/3016399281/

5. Faithful clients 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/drinksmachine/2759747730/ But we sell to the skeptical

8. Listen to your customer 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/ocs_camp/2171492103/

10. Listening 11/12/09 Gil Yehuda.com What Why How Inspired by The Trusted Advisor by David Maister and Charles H Green

11. Who is asking and why? 11/12/09 Gil Yehuda.com

12. Listen to what your client hears you say 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/ocs_camp/2171492103/

13. Getting to Common Vocabulary 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/assbach/293670968/

14. Are you all talking about the same things? 11/12/09 Gil Yehuda.com

15. Tip: Reduce risk by establishing multiple levels of participation 11/12/09 GilYehuda.com Photo Credit: http://www.flickr.com/photos/mikewarren/1362641504/

16. Many employees prefer to remain anonymous 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/jon_gilbert/564818804/

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18. 1. Be aware 2. Get notified 3. Add your mark 4. Create for others 5. Integrate & leverage 11/12/09 GilYehuda.com Photo Credit: http://www.flickr.com/photos/mikewarren/1362641504/

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23. Leverage workplace champions 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/36978292@N08/4035114609/

24. Announcing a new research report sponsored by… 11/12/09 Gil Yehuda.com http://www.flickr.com/photos/sbarkley/2306922191/

25. The 2.0 Adoption Council 11/12/09 Gil Yehuda.com

26. A Framework for 2.0 Adoption in the Enterprise As described by The 2.0 Adoption Council 11/12/09 Gil Yehuda.com Available by pre-order at [email_address]

27.

28. Thanks! 11/12/09 Gil Yehuda.com Twitter: @gyehuda www.gilyehuda.com gil@gilyehuda.com www.linkedin.com/in/GilYehuda

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