This is the Session I presented about Staff Patience at the ACA Tri-State conference on March 21, 2018.

1. 5 Ways to improve your
staff’s patience at camp.
Steve Maguire

3. Improve patience
#1: Give your staff
micro-breaks of
meaningful
time off often…
“let the air out of
the balloon”

4. PLEASE
PARTICIPATE
HERE & NOW
AND ON SOCIAL MEDIA
(YES, THIS IS OKAY!)
@GOTURNSTONE
#goturnstone

5. This is the
“Wicked Awesome”
place I am from…

6. TEACHER

7. SPEAKER

9. AUTHOR

10. DAD

12. TRANSPARENCY

13. TRANSPARENCY
SELF LESSON

19. I’M THE
“CRAZY”
PARENT

20. From: Stephen Maguire
[mailto:maguirepresentations@me.com]
Sent: Thursday, October 18, 2012 6:48 AM
To: Director@owlscrossing.com
Subject: Update on Nolan
Hi Judy and Suzanne... SO, after all these years of being a
teacher, I am finally on the other end as a parent : ) I was just
writing to check in on how Nolan is doing in school. Socially
fitting in? Being nice to others? Being respectful to adults?
etc. Thanks for your time... I've deal with 100's of emails like
this, so no rush getting back to me, I know how it goes : )
Have a great day...
Steve Maguire

21. On Oct 18, 2012, at 07:23 AM, Suzanne
<xxxxxxxxxxxxx@comcast.net> wrote:
Hi Steve - Nolan is adorable and adjusting very well to school. He
seems to be very comfortable with the other children in the class.
He loves to play with the legos and that seems to be popular in
their class. It is early in the year and there is a lot of adjustment for
these little guys as coming to school is a very big step for them.
I am always amazed that they can come in to a group of peers and
adults that they do not know, and blend so well together in such a
short period of time! He is right where he should be at
this point in the year! His teachers will be able to give you more
feedback
as the months progress but right now....no worries!!!
Sincerely,
Suzanne and Judy

22. Lack of patience many
times = Lack of control
e #2: How much control do I have over what is hap

23. THINGS OUTSIDE OUR
CONTROL
THINGS I CAN CONTROL
MY ATTITUDE
MY EFFORT
MY BEHAVIOR
MY ACTIONS
to be a great
team member
other people’s
actions
other people’s
opinions
other people’s
mistakes
other people’s
feelings
adversity
source: jongordon.com

24. Teach your staff H.A.L.T.
?
• Hungry
• Angry
• Lonely
• Tired
Improve patience #3:

25. How do you define
patience?
How do you define
patience at camp?

27. Improve patience #4:
Ask the question how did
we get here?

28. “Enthusiasm without knowledge
is like running sprints in the dark!”

29. We have to teach/discuss/interview
staff about…
• Kids/other staff are messy
• Kids, particularly younger kids, take a
LONG time to get from one place to another
• Kids/staff/camp will be dirty
• Kids/staff are loud
Improve patience #5: Pre-emptive Patience!

31. Increasing staff’s patience
requires a perspective shift…
Improve patience #6: Perspective Shift

34. Improve patience #7: Let staff ‘Tap out’

36. FLIP 2
or 3 or 4

37. WHAT ARE
YOUR
PATIENCE
‘TRIGGERS’ AT
CAMP?

38. FLIP 2

39. WHAT ARE THE
PATIENCE
TRIGGERS OF
STAFF
MEMBERS AT
CAMP?

40. FLIP 2

41. WHAT DO
YOU DO TO
HELP STAFF
IMPROVE
PATIENCE?

42. FLIP 2

43. WHO IS THE
MOST PATIENT
YOU KNOW
AND HOW DO
YOU KNOW
THAT?