PBworks Overview


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PBworks Overview

  1. 1. Cloud-based Collaboration Solutions for High-Performance Work Teams and Customer Engagement Company Profile Summer 2010
  2. 2. The Problem: Effective Team-Work <ul><li>But existing “solutions” fall far short… </li></ul><ul><ul><ul><li>Sharepoint: heavy-weight & hard to use </li></ul></ul></ul><ul><ul><ul><li>CRM: doesn’t actually touch customers! </li></ul></ul></ul><ul><ul><ul><li>E-mail & long “reply-all” chains are the norm </li></ul></ul></ul><ul><ul><ul><li>Out-of-sync attachments & in-box overload </li></ul></ul></ul><ul><ul><ul><li>High-overhead web-meetings </li></ul></ul></ul><ul><ul><li>with major negative business impact: </li></ul></ul><ul><ul><ul><li>Wasted time & lost productivity </li></ul></ul></ul><ul><ul><ul><li>Information overload; out-of-date data </li></ul></ul></ul><ul><ul><ul><li>Missed schedules </li></ul></ul></ul><ul><ul><ul><li>Mixed-bag results </li></ul></ul></ul>Business partners Customers & Prospects Project teams& colleagues Collaboration –with colleagues, customers & partners – is critical to success in today’s business climate: PBworks is an innovative, cloud-based, proven solution
  3. 3. PBworks: Proven Collaboration Expertise Deep experience delivering SaaS-based collaboration solutions that enables high-performance team work: <ul><li>3M+ active users </li></ul><ul><li>1M+ total projects </li></ul><ul><li>50,000 businesses </li></ul><ul><li>100% SaaS-delivered </li></ul><ul><li>97%+ satisfaction </li></ul><ul><li>Passionate user base </li></ul>
  4. 4. PBworks Collaboration Solution Cloud-delivered software supports all key aspects of internal, partner, and customer collaboration: <ul><li>Easiest to use </li></ul><ul><li>Fastest time-to-business impact </li></ul><ul><li>Ideal for “cross-boundary” teams </li></ul><ul><li>Anywhere / anytime </li></ul><ul><li>Lightweight & flexible </li></ul><ul><li>Fully integrated </li></ul>Change Notification Wiki-style Collaboration Document Sharing Content Search Revision Tracking Project Management Mobile Support Activity Streams CRM Integration Online Meetings Social Software Collaboration Solution PBworks
  5. 5. PBworks Delivers Real, Concrete Business Impact <ul><li>Ogilvy coordinates intercontinental teams and projects </li></ul><ul><ul><li>“ Using Pbworks, we execute marketing programs simultaneously in New York, Paris, Singapore and Sao Paolo without relying on the black hole that is e-mail.” </li></ul></ul><ul><li>FedEx is breaking down “work silos” across divisions </li></ul><ul><ul><li>“ We’re driving collaboration and information flow across marketing departments in 4 regions and 6 operating companies” </li></ul></ul><ul><li>Deloitte Digital transformed its strategic planning process </li></ul><ul><ul><li>“ Because PBworks gave us transparency all the way through, we worked faster, involved a broader range of people, and we got better data.” </li></ul></ul><ul><li>Royal Bank of Canada got “instant productivity” in a call center </li></ul><ul><ul><li>“ We have a 40-person call center supporting the new applications; they jumped right in and started after just a minute or two of instructions.” </li></ul></ul><ul><li>CMS Legal links 800 legal & tax pro’s across 54 European offices </li></ul><ul><ul><li>“ We’re integrating legal & tax practice across 9 member firms and 28 jurisdictions.” </li></ul></ul><ul><li>Bracewell, Guiliani slashed legal research time </li></ul><ul><ul><li>“ On each search, the associate saves an average of 2 hours of research.” </li></ul></ul>
  6. 6. Typical Use-Cases PBworks Shared Workspaces Knowledgebase Collect, organize & search best-practices, intellectual property & other knowledge Social Intranet Connect your team with the people, information, and resources they need Presales Extranet Provide a shared environment for optimizing the sales process Client Projects Coordinate project execution & engage clients in creative collaboration Internal Projects Brainstorm, plan, organize, share, execute & monitor large & small projects
  7. 7. PBworks for Customer Engagement Beyond “CRM” to Collaborative CRM for B2B customers: 4. Teams plan, execute., share files, finish tasks for dozens of projects 5. Clients engage, participate, contribute, review & approve 6. Finalize & deliver work-product(s) via workspace 2. Share info & monitor access by sales prospects <ul><li>Archive completed projects… </li></ul>New Prospect Workspace Opportunity 1. Create online workspace for the sales cycle Active Project Workspace 3. Close & convert to client project Active Prospect Workspaces Completed Project Workspace To Client 8. To automatically form a searchable knowledgebase, available to active projects
  8. 8. PBworks is Reliable & Secure PBworks cloud-based collaboration service may be even more reliable and secure than your data center… <ul><li>Reliability: </li></ul><ul><ul><li>99.9% proven reliability for over 3 million users </li></ul></ul><ul><ul><li>No scheduled downtime </li></ul></ul><ul><ul><li>Triple-redundant storage and processing power </li></ul></ul><ul><ul><li>Encrypted offsite backup for disaster recovery </li></ul></ul><ul><ul><li>User-initiated on-demand data export </li></ul></ul><ul><li>Security: </li></ul><ul><ul><li>Fully secure communications </li></ul></ul><ul><ul><li>Guarded, video-monitored data center </li></ul></ul><ul><ul><li>IP whitelisting/blacklisting </li></ul></ul><ul><ul><li>Background checks on all employees </li></ul></ul><ul><ul><li>Optional data encryption & forensic-level audit log </li></ul></ul>
  9. 9. PBworks Delivers “Cloud” Benefits Use PBworks through any web browser; it delivers all the key benefits of cloud-based (“SaaS”) software: Anywhere, Any time Easy for Customers Continual Improvement Online Support Lower Cost Service available anywhere & anytime there’s a web browser (including mobile) No firewall or VPN hassles or training – just invite-in clients & get to work!!! Constantly tested & enhanced; 2 regular updates per week with NO downtime Online help & support personnel are just a single click away Low-cost annual subscriptions; no hardware or software to buy or IT setup/admin costs
  10. 10. Busting Misconceptions about SaaS Many perceived disadvantages of SaaS are actually advantages: On-premise SaaS with PBworks Security Depends on systems & protections set up by IT Ultra-secure facility + encryption + secure comms + user authentication & more Scalability Depends on capacity planning; large “per server” increments Supports over 1M workspaces & 3M users; start small, grow big in small increments Reliability & Disaster Recov. Choose between single point of failure or cost of redundancy; set up offsite backup solution 99.9% uptime; fully redundant systems, triple-redundant storage with encrypted offsite storage. Performance Depends on server horsepower & peak-load usage Worldwide page-load times < 1.5 sec; capacity for 3+ million user base Time-to-Solution Hardware & software procurement, setup, custom programming & integration Up and running in minutes; seamless progression from trial to deployment TCO Software license + Hardware + IT personnel + data center operating costs Single all-in cost, leveraging economies of scale across 1,000,000+ workspaces; per-user subscription model
  11. 11. Summary PBworks can deliver significant benefits for work-team and customer collaboration: <ul><li>Increase customer satisfaction </li></ul><ul><li>Cut project delivery times </li></ul><ul><li>Improve quality of team results </li></ul><ul><li>Reduce wasted time / do-more-with-less </li></ul><ul><li>Break down silos </li></ul>Professionals at 1,000’s of firms use it already. Get a free custom demo for your firm today… www.pbworks.com
  12. 12. PBworks Leadership in Work-Team and Customer Collaboration Thank You!