1. Centre for Innovative Leadership and Change
&
Centre for Supply Chain and Logistics Management
Cordially invites you to participate in Business Guest Speaker Series Speech by
Mr. Pradeepkumar K S
Director, Customer Advocacy Group
HCL Technologies Ltd.
on theme of
‘Role of Quality in Business: A Corporate Perspective’
Date: Tuesday, 26 October 2010 Time: 2:30 PM to 4:30 PM Venue: Public Lecture Hall
Profile of Mr. Pradeepkumar KS
Pradeepkumar KS is B.Tech (Mech), MS-Quality Management, MS-SW Engineering, PGDCIM,
CQA, ISO Lead Auditor, Certified ATM for CMMi and 6 Sigma Black Belt. Currently, he is leading
the Customer Advocacy Group as Director at HCL Technologies Ltd., Bangalore. He has 24 years
of experience in IT and Software Quality Assurance & Management. Pradeep’s contribution in-
cludes implementation in Quality Models, Project Management, various Metrics, QC Tools, SPC and other
related areas. He has conceptualized, developed and implemented Quality Measure Processes viz. Cus-
tomer Relationship Improvement Framework, Value Add Framework, HCL CARES (C-sat framework) and
Process Measurement Framework that are used in HCL for the enhancement of the businesses and cus-
tomer satisfaction. His contributions to various ISO, BS and SA organizational certifications, CMMi ap-
praisals and Process Consulting is remarkable and well appreciated not only by HCL but also by cus-
tomers and industry itself. He is also a member in Executive Committee of Software Process Improve-
ment Network (SPIN), Bangalore where his contribution involves Software Metrics Benchmarking initia-
tive. He also has been contributing in education and has been a visiting faculty to BITS Pilani and SSN
College of Engineering, Chennai.

2. Programme
2:30PM to 2:35 PM: Welcoming Remarks
Professor C Rajkumar, Vice Chancellor, O.P. Jindal Global University (JGU)
2:35 PM to 2:40 PM: Introductory Remarks
Dr. Saroj Koul, Associate Professor and Executive Director of Centre for Supply Chain and
Logistics Management
2:40 PM to 3:20 PM: Guest Speech
Mr. Pradeepkumar K S, General Manager, HCL Technologies Ltd.
3:20 PM to 3:50 PM: Discussion
3:50 PM to 3:55 PM: Concluding Remarks
Professor Girish Bhrany, Assistant Professor & Executive Director for Corporate Relations,
Member of Centre for Innovative Leadership and Change &
Centre for Supply Chain and Logistics Management
3:55 PM to 4:00 PM: Vote of Thanks
Professor Michael Barnes, Vice Dean, Jindal Global Business School (JGBS) &
Executive Director, Centre for Applied Finance, JGBS
4:30 PM: High tea