3. This consulting exercise involves working with the Managing Director and Executive
Management Team in Re-designing the entire Organization to transform their Business
from trading to Design, Manufacturing, supply, installation and Servicing of Medical
Devices. The Organization structure was redesigned at the leadership level and inducted
key leaders for various positions to create sustenance and growth over the next 10 years.
When the Organization was in “CATCH-22” situation with about 23 Crores revenue,
took up a CXO role for managing multiple functions including the Chief Technology
Officer Role, PAN India Service Operations (The work force in service is more than 60% of
the organizational Human Resources Team), Quality and Reliability Engineering, Design
and Development, Compliance Management, Regulatory Affairs, Information technology
and Manufacturing. I was involved in the complete transformation of the organization and
it’s growth from 23 Crores to 130 Crores in 4 Years period.
4. A multi-tiered Management Review System was designed, executed and sustained over a
period of 4 years and transferred to the next level Leadership Team. This includes
Leadership Level Annual Revenue Goals Setting, Monthly Managers Business Review
(To review and facilitate accomplishing the Annual Revenue Goals), Quarterly support
systems Review and Half Yearly Mid-term Revenue Goals Review and coarse correction.
This has transformed the culture more towards Data Based Decision Making. The annual
Leadership Meet was personally driven with lots of passion and commitment that facilitated
in setting the annual Revenue Goals through a consensus approach. This cultural
transformation was one of the very important change agent for the organization to
.achieve 3X revenue.
5. In the times of turbulence when there was a Top management change over in 2013,
invoked by Investors and Board, the toughest task of managing the service function was
taken over. This is a direct customer facing function and responsible for handling all the
Regions, Product Technology Managers and Service Operations. Managed the complete
service operations that had 750 clients base and close to 90 resources spread across
22 locations in India. Reengineered the complete service operations and implemented
customer focused systems and operational metrics. Increased the Service revenue from
6.5 Crores to 15 Crores in just 2 years. I have implemented 4Dx (4 Disciplines of Execution)
as a methodology for increasing the Service Revenue by two folds. Trained about 80 Sales
and Service Managers on the 4Dx methodology. Set up very strong Regional Service
Managers Team and increased the productivity of Service Engineers from 45% to 80%.
Independently opened up the service revenue in Middle East (the first of its kind in the
existence of Cura) and signed a contract for 7 Million USD. Ensured the Gross Margin was
consistent at 65% over two years. I was directly involved in establishing Technology Tie-up
with an American company (Oxford Instruments) for Service capability enhancement.
6. Setup Quality Control, Quality Assurance, Reliability Engineering and Regulatory
compliance as functions for Cura and it’s Group companies. Established a very strong
foundation in designing Business process documentation to set Global benchmarking
and to meet up with the requirements of ISO 9001, ISO 13485 (Medical Devices Quality
Management System), COCIR An European Standard for best practices in Refurbishment,
CE and FDA standards. Designed and implemented a software solution, named as
“ The COMPASS” to manage compliance requirements for all the group companies of CURA.
The external Audits have appreciated and marked this as a Benchmarking performance in
the Medical Devices Industry and did not exist in more than 350 medical devices
companies audited. Visual Shop Floor was designed and executed in all the manufacturing
plants. Recruited and groomed a team of 5 Managers for managing the corporate Quality.
7. Established a culture of data based decision-making and introduced measures of
performance across the organization. Trained over 100 resources on the philosophy of
improvements through project based approach and in particular formed 30 Quality
Circles. Institutionalized the concept of Six Sigma and trained over 100 resources on the
structured improvement projects using DMAIC Methodology (Define, Measure, Analyze,
Improve and Control).Mentored more than 15 Teams who were responsible for delivering
20 Six Sigma projects and won Gold Medal Awards in competitions conducted by QCFI
(Quality Council Forum Of India). Designed Policies and process documents on the
selection and execution of improvement projects. DMAIC was integrated as an integral
part of Quality Management System. Some of the improvement projects that have
won Excellence Awards and Gold Medal Awards are:
1. Service Revenue Maximization in AP and Karnataka.
2. Service Engineer’s Productivity Improvement
3. Increasing the Gross Margin for spare selling
4. Decreasing the TAT (Turn Around Time) for Sourcing of Equipments
5. Elimination of non-value adds in XRAY Tube Repairing and removing the human
dependency in Oil filing process.
8. Designed and executed the Data Center and networking architecture from green field to
cater to the requirements of 5 companies. Scientifically evaluated the need of ERP system
and recommended a combination of onsite and on the cloud Technology Platform.
Through strategic and diplomatic negotiation process, saved close to 1.2 Crores of ERP
investment. The Data Centre was designed with high end Back bone for layered security
architecture, automated back-up’s, recovery plans and Business Continuity Plans.
9. KVC. R. Rajan is an Industry Professional with an overall experience of 26 years from
a wider cross section of industries such as Health Care, Manufacturing, Networking,
BPO, KPO, Software Development, Software Testing, IT Networking, SAP and
Consulting. His positions include Chief Technology Officer for Cura Health Care Pvt
Ltd, (A Medical Devices Design and Manufacturing company), Chief Executive Officer
at Cherrytec Intelisolve Ltd., ( An IT Solutions provider in India and Middle East), Chief
Information Security Officer and Head of Process and Compliance Governance at
Thinksoft Global Services Ltd, (a Software Testing Organization for Banking and
Financial Services), Chief Technology Officer for Apcom Group of companies
(Networking, BPO and KPO) and Strategic Business Unit Head with TVS Group of
companies (Managed the Manufacturing unit for defence segment - P&L
Responsibility).
He has been a consultant to numerous leading corporate's and serves as expert
member in corporate and industrial advisory boards. Besides his exuberant corporate
stint, he has been serving as honorary member in various international journal
editorial boards and governing boards of reputed social organizations and
contributed enormously for their growth.
His Research Paper on “Revenue Maximization using 4Disciplines of Execution” was
published in the Australian Journal of Basic and Applied Sciences. His research paper
on “Statistical Analysis on Field Service Engineer’s productivity in Medical Devices
Industries” was published in Asian Journal of Research in Social Sciences and
Humanities. He is the Chief Adviser, Distinguished Professor and Honorary Dean
(Training and Development) at the renowned National Foundation for
Entrepreneurship Development (NFED), since Jan ‘2015. His innovative Software
Solution, named as ‘COMPASS” - The Compliance Management Solution, has won
several awards that includes Excellence and Gold Medal awards from QCFI,
Innovation Award from NFED and accolades from Indian Institute of Science,
Bangalore, Karnataka, India. He has been conferred with the prestigious Karma Veer
Chakra award on 21st March 2015 by the reputed Indian Confederation of Non-
Governmental Organization (iCONGO), New Delhi for his significant contribution in
interfacing corporate-societal development activities and supporting right every
wrong movement through upbringing righteous entrepreneurs, mentoring students
and creating an enterprising cult for balancing the society. In addition to that he has
been endorsed with the coveted Outstanding Technologist and Researcher Award by
the National Foundation for Entrepreneurship Development in its 6th Teachers’ Day
Awards ‘2015 at Coimbatore, Tamil Nadu.
Founder Profile
He holds a MS from BITS, Pilani and MBA from Premier Business School, Tamil Nadu. He is a certified
Six Sigma Master Black Belt from Omnex USA, DOE (Design of Experiments), QS9000 and SPC expert,
CISA (Certified Information Systems Auditor) from ISACA-USA, CISSP (Certified Information Systems and
Security Professional) USA, CEH (Certified Ethical Hacking) from EC Council USA, Certified Wireless
Intrusion Specialist, Lead Assessor for ISO 9001, 27001 and BS 25999 (Business Continuity Management).
Education
