Conflict management (Dr Maysoon El-Tigani) presented to the FMOH staff

1. Conflict Management
FMOH-DGHP
CBS-24
Dr. Maysoon EL-Tigani

2. What does conflict mean?
Conflicts are a natural and inevitable part of people
working together, sharing diverse thoughts,
concerns, perspectives, and goals
Note : That there is a differences between
Competition and conflict

3. Conflicts come in three main types:
• intrapersonal
• Interpersonal
• intergroup
Each of the three conflict types builds upon
one another to create the final problem

4. Common causes of conflict
 scarcity of resources (finance, equipment,
facilities, etc)
 different attitudes, values or perceptions
 disagreements about needs, goals, priorities and
interests
 poor communication
 poor or inadequate organistional structure
 lack of teamwork
 lack of clarity in roles and responsibilities

5. Conflict is an important component of
team work
 How to build teamwork and co-operation
(…and so minimize the possibility ofi conflict)

6. Team development stages
Forming
Storming
Norming
Performing
Closing

7. Factors influencing team
building/effectiveness
Task
Individual Team

8. Common causes of conflict
 scarcity of resources (finance, equipment,
facilities, etc)
 different attitudes, values or perceptions
 disagreements about needs, goals, priorities and
interests
 poor communication
 poor or inadequate organisational structure
 lack of teamwork
 lack of clarity in roles and responsibilities

9. How to manage and resolve conflict
situations
 Collective bargaining
 Conciliation
 The dictionary defines conciliation as "the act of
procuring good will or inducing a friendly feeling".