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Conflict Management  FMOH-DGHP CBS-24 Dr. Maysoon EL-Tigani
What does conflict mean? Conflicts are a natural and inevitable part of people working together, sharing diverse thoughts,...
Conflicts come in three main types: <ul><li>intrapersonal </li></ul><ul><li>Interpersonal </li></ul><ul><li>intergroup </l...
Common causes of conflict <ul><li>scarcity of resources (finance, equipment, facilities, etc)  </li></ul><ul><li>different...
Conflict is an important component of team work <ul><li>How to build teamwork and co-operation  (…and so minimize the poss...
Team development stages Forming Storming Norming Performing Closing
Factors influencing team  building/effectiveness Task Individual Team
Common causes of conflict <ul><li>scarcity of resources (finance, equipment, facilities, etc)  </li></ul><ul><li>different...
How to manage and resolve conflict situations <ul><li>Collective bargaining </li></ul><ul><li>Conciliation  </li></ul><ul>...
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Conflict manegment

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Conflict manegment

  1. 1. Conflict Management FMOH-DGHP CBS-24 Dr. Maysoon EL-Tigani
  2. 2. What does conflict mean? Conflicts are a natural and inevitable part of people working together, sharing diverse thoughts, concerns, perspectives, and goals Note : That there is a differences between Competition and conflict
  3. 3. Conflicts come in three main types: <ul><li>intrapersonal </li></ul><ul><li>Interpersonal </li></ul><ul><li>intergroup </li></ul>Each of the three conflict types builds upon one another to create the final problem
  4. 4. Common causes of conflict <ul><li>scarcity of resources (finance, equipment, facilities, etc) </li></ul><ul><li>different attitudes, values or perceptions </li></ul><ul><li>disagreements about needs, goals, priorities and interests </li></ul><ul><li>poor communication </li></ul><ul><li>poor or inadequate organistional structure </li></ul><ul><li>lack of teamwork </li></ul><ul><li>lack of clarity in roles and responsibilities </li></ul>
  5. 5. Conflict is an important component of team work <ul><li>How to build teamwork and co-operation (…and so minimize the possibility of i conflict) </li></ul>
  6. 6. Team development stages Forming Storming Norming Performing Closing
  7. 7. Factors influencing team building/effectiveness Task Individual Team
  8. 8. Common causes of conflict <ul><li>scarcity of resources (finance, equipment, facilities, etc) </li></ul><ul><li>different attitudes, values or perceptions </li></ul><ul><li>disagreements about needs, goals, priorities and interests </li></ul><ul><li>poor communication </li></ul><ul><li>poor or inadequate organisational structure </li></ul><ul><li>lack of teamwork </li></ul><ul><li>lack of clarity in roles and responsibilities </li></ul>
  9. 9. How to manage and resolve conflict situations <ul><li>Collective bargaining </li></ul><ul><li>Conciliation </li></ul><ul><li>The dictionary defines conciliation as &quot;the act of procuring good will or inducing a friendly feeling&quot;. </li></ul>

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