MGT 430 Managing Conflicts Steve Jobs (Introduction to Organisational Behaviour)

1. Group Presentation
Film Review
Jobs
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2. > Entrepreneur and
inventor
>Played a key role
in the success of
Apple computers.
> Revolutionize
technology such
as the iPod, iPad
and MacBook.1955 - 2011
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3. Images from the Film
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4. 4

5. Conflicts
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6. MANAGING CONFLICT APPROACHES
TYPE OF CONFLICTS
• Functional
• Dysfunctional
SOURCES OF CONFLICTS
• Incompatible Goals
• Differentiation
• Communication Problem
• Scarce Resources
• Ambiguous Rules
• Task Interdependence
WAYS OF MANAGING CONFLICTS
• Emphasize on Common Goals
• Reduce Differentiation
• Improve Communication
• Increase Resources
• Clarify Rules & Procedures
• Reduce Task Interdependence
2
6 6
5
• Accommodating
• Avoidance
• Collaborating
• Competitive
• Competitive
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7. 2 Type of Conflicts
Functional
focus on discussion issues
& respect other people’s
views
Serves organization’s
interest
Support the goals of the
organization
Improve performance
Constructive form of
conflict
Threatens
organization’s interest
Obstruct organizational
goals
Obstruct performance
Destructive form of
conflict
Dysfunctional
focus on characteristics of
other rather than issues
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8. 6 Sources of Conflicts
• Incompatible Goals
Splitting of the organization into different functions or divisions
• Differentiation
Differences among people or depts. regarding values, belief etc
• Communication Problem
Occurs due to the lack of opportunity, ability, or motivation to
communicate effectively
• Scarce Resources
Resources such as money, time, and equipment are often scarce.
Competition among people or departments is frequent
• Ambiguous Rules
Complicated rules, cross boundaries of authorities etc
• Task Interdependence
- Pooled interdependence
- Sequential interdependence
- Reciprocal
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9. 6 Ways of Managing Conflicts
• Emphasize on Common Goals
Find common goals. Increase commonality by creating common
experiences.
• Reduce Differentiation
Reduce the differences that produce the conflict in the first place.
Through job rotation to enhance team culture.
• Improve Communication
Give the conflicting parties more opportunities to communicate and
understand each other
• Increase Resources
Increase the amount of resources available or duplicate resources
• Clarify Rules & Procedures
Clarify resource distribution, change interdependence
• Reduce Task Interdependence
Reducing the level of interdependence between the parties by
dividing shared resources, use buffers etc
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10. • Accommodating
The willingness of one party in a conflict to place the opponent’s interest
above his or her own.
• Avoidance
The desire to withdraw from or suppress a conflict
• Collaborating
A situation in which the parties to a conflict each desire to fully satisfy
the concerns of all parties
• Competitive
A desire to satisfy one’s interests, regardless of the impact on the other
party to the conflict
•Compromising
A situation in which each party to a conflict is willing to give up
something
5Approaches to Managing Conflicts
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11. Conflict Management Approaches
High
Accommodating Collaborating
(Friendly Helper) (Problem Solver)
Competitive
(Impersonal Complier) (Tough Battler)
Low
Low High
Conflict Handling Intentions
Avoiding
Concern for Self
(Assertiveness)
ConcernforOthers
(Cooperativeness)
Compromising
(Manoeuvring
Conciliator)
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12. Managing Conflicts Approaches
Accommodating 30%
Avoidance 60%
Collaborating 20%
Competitive 99%
Compromising 10%
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13. Conclusion
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‘Steve Jobs’ film had too many conflicts. These conflicts occurred both in the top
management and lower level.
In summary there are two types of conflicts which are `functional conflict’ and ‘dysfunctional
conflict. In fact there are a lot of ‘dysfunctional conflict’ scenes in the movies as he had
countless arguments with his team and Board of the Directors.
The sources of conflicts that contains in this film were incompatible goals, scarce
resources and communication problems.
• Incompatible goals occur when Steve Jobs is more concerned in creating advance
technology for the outside world instead of focusing on company’s profit.
• Scarce resources initially took place at the beginning stage in which Steve Jobs
was not provided with a proper office for his team due to company’s lack of fund.
• Steve’s lack of communication skills with his team project and the Board of the
Director was clearly demonstrated.
In time, Steve had learned and improved his communication skills as he planned to venture
into new projects. Eventually he was appointed as Apple’s Chief Executive Officer, CEO.
In our opinion, win-win situation could be achieved via compromising with others
i.e. to balance self interest and at the same time caring for others.

14. 14
The End