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The Marketing
                                            Hourglass
                                            Getting Customers
                                            to Know, Like
                                            &Trust Your Business


© Duct Tape Marketing. Used by Permission
Definition of Marketing




          Know    Like    Trust
Marketing is a System
1.   Strategy before tactics
2.   Fill your marketing hourglass
3.   Publish educational content
4.   Create a total web presence
5.   Use a lead generation trio
6.   Make selling a system too
7.   Live by the calendar
The Marketing Hourglass
                                • Articles
     Know                       • Ads
                                • Referrals


                                • Web site
        Like                    • Reception
                                • Newsletter


                                • Marketing kit
      Trust                     • Free report
                                • Product Presentation


                                • Webinar
         Try                    • Evaluation
                                • Nurturing


                                • Service team
        Buy                     • New customer kit
                                • Finance/delivery


                                • Post project survey
  Repeat                        • Cross selling
                                • Quarterly events


                                • Results reviews
     Refer                      • Partner intros
                                • Peer2peer events

© Duct Tape Marketing – all rights reserved
The
Buying Pattern
Timing
Triggers
Research
Know
• GOOGLE = Online
• ASK = Referral
• KNEW YOU =
  Advertising/Promo
• READ/HEARD =
  Public Relations
Like
Something they:

READ
         SEE
HEAR
         FEEL
= Minimize   Risk

Proof           Trial Products
Guarantees      Low Cost
Deliver
      CROSS SELL &
      UP SELL
      +
      NURTURE

      = RAVING FANS!
The Marketing Hourglass
                                • Articles
     Know                       • Ads
                                • Referrals


                                • Web site
        Like                    • Reception
                                • Newsletter


                                • Marketing kit
      Trust                     • Free report
                                • Product Presentation


                                • Webinar
         Try                    • Evaluation
                                • Nurturing


                                • Service team
        Buy                     • New customer kit
                                • Finance/delivery


                                • Post project survey
  Repeat                        • Cross selling
                                • Quarterly events


                                • Results reviews
     Refer                      • Partner intros
                                • Peer2peer events

© Duct Tape Marketing – all rights reserved
Filling the gaps – product & process questions
                                        • Articles
             Know                       • Ads
                                        • Referrals



                Like
              Trust
                 Try
                                        • Service team
                Buy                     • New customer kit
                                        • Finance/delivery




          Repeat
                                        • Results reviews
             Refer                      • Partner intros
                                        • Peer2peer events

        © Duct Tape Marketing – all rights reserved
Marketing Life Cycle
Questions
About Moxie Marketing
  Marketing with an Attitude for Small Business
• We help small business owners and service professionals realize their
  business dreams
• Install small business marketing systems & equip your company with
  great creative, tools and tactics.
   – Strategy before tactics
        • Powered by Duct Tape Marketing, Certified Consultant
        • Simple, effective, affordable
    – Collaborative Consulting
        • Your Businesses Virtual Marketing Dept.
        • Group Training
About Moxie Marketing
 – Creative Services – Jolly Design
    • Logos, business identity
    • Marketing collateral
    • Web Design
 – Public Relations – Dave Manzer Creative Relations
 – SEO, SEM
 – Advertising & Copywriting
 – Video & Direct Marketing
 – Email Marketing
Services
• Core offering: Guided Marketing Program (One-
  on-one) – Your Virtual Marketing Manager
• Marketing Training Camp
• Referral Engine Group Training
• Social Media Group Training
• Match experts and contractors to match the
  client’s needs and budgets (writers, etc.)
• Services: Constant Contact, SEO, Pixability
  Video Marketing
Rick L’Amie
•   Web: www.getmoxiemarketing.com
•   Blog: www.marketingwithmoxie.com
•   Twitter: twitter.com/MoxieMarketing
•   LinkedIn: www.linkedin.com/in/ricklamie
•   Email: rick.lamie@getmoxiemarketing.com
•   Phone: 512.814.MOXIE (6694)

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The Marketing Hourglass: Getting Customers to Know, Like and Trust your Business

  • 1. The Marketing Hourglass Getting Customers to Know, Like &Trust Your Business © Duct Tape Marketing. Used by Permission
  • 2. Definition of Marketing Know Like Trust
  • 3. Marketing is a System 1. Strategy before tactics 2. Fill your marketing hourglass 3. Publish educational content 4. Create a total web presence 5. Use a lead generation trio 6. Make selling a system too 7. Live by the calendar
  • 4. The Marketing Hourglass • Articles Know • Ads • Referrals • Web site Like • Reception • Newsletter • Marketing kit Trust • Free report • Product Presentation • Webinar Try • Evaluation • Nurturing • Service team Buy • New customer kit • Finance/delivery • Post project survey Repeat • Cross selling • Quarterly events • Results reviews Refer • Partner intros • Peer2peer events © Duct Tape Marketing – all rights reserved
  • 8. Know • GOOGLE = Online • ASK = Referral • KNEW YOU = Advertising/Promo • READ/HEARD = Public Relations
  • 10. = Minimize Risk Proof Trial Products Guarantees Low Cost
  • 11. Deliver CROSS SELL & UP SELL + NURTURE = RAVING FANS!
  • 12. The Marketing Hourglass • Articles Know • Ads • Referrals • Web site Like • Reception • Newsletter • Marketing kit Trust • Free report • Product Presentation • Webinar Try • Evaluation • Nurturing • Service team Buy • New customer kit • Finance/delivery • Post project survey Repeat • Cross selling • Quarterly events • Results reviews Refer • Partner intros • Peer2peer events © Duct Tape Marketing – all rights reserved
  • 13. Filling the gaps – product & process questions • Articles Know • Ads • Referrals Like Trust Try • Service team Buy • New customer kit • Finance/delivery Repeat • Results reviews Refer • Partner intros • Peer2peer events © Duct Tape Marketing – all rights reserved
  • 16. About Moxie Marketing Marketing with an Attitude for Small Business • We help small business owners and service professionals realize their business dreams • Install small business marketing systems & equip your company with great creative, tools and tactics. – Strategy before tactics • Powered by Duct Tape Marketing, Certified Consultant • Simple, effective, affordable – Collaborative Consulting • Your Businesses Virtual Marketing Dept. • Group Training
  • 17. About Moxie Marketing – Creative Services – Jolly Design • Logos, business identity • Marketing collateral • Web Design – Public Relations – Dave Manzer Creative Relations – SEO, SEM – Advertising & Copywriting – Video & Direct Marketing – Email Marketing
  • 18. Services • Core offering: Guided Marketing Program (One- on-one) – Your Virtual Marketing Manager • Marketing Training Camp • Referral Engine Group Training • Social Media Group Training • Match experts and contractors to match the client’s needs and budgets (writers, etc.) • Services: Constant Contact, SEO, Pixability Video Marketing
  • 19. Rick L’Amie • Web: www.getmoxiemarketing.com • Blog: www.marketingwithmoxie.com • Twitter: twitter.com/MoxieMarketing • LinkedIn: www.linkedin.com/in/ricklamie • Email: rick.lamie@getmoxiemarketing.com • Phone: 512.814.MOXIE (6694)