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SMITHERY.CO
@WILLSH
DOES
MAKINGTHINGSPEOPLEWANT
BEAT
MAKINGPEOPLEWANTTHINGS?
19/06/2014
IAPI
DUBLIN
53.336951N,-6.257106W
JOHNVWILLSHIRE,SMITHERY
SMITHERY.CO
@WILLSH
WHATISITYOU
ACTUALLYDO...?
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
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SMITHERY.CO
@WILLSHATACTILEMEMORY...
SMITHERY.CO
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ABOXTHAT’SBIGGERONTHEINSIDE
SMITHERY.CO
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SMITHERY.CO
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ISN’TITQUITEFAR
AWAYFROMMEDIA?
SMITHERY.CO
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WHATISMEDIA
NOWADAYS?
SMITHERY.CO
@WILLSH
MEDIAISA
VEHICLEFOR
KNOWLEDGE
CESARHIDALGO,MITMEDIALAB
“
”
SMITHERY.CO
@WILLSH
MEDIAISTHE
CONNECTIVETISSUE
OFSOCIETY
CLAYSHIRKY,NYU
“
”
SMITHERY.CO
@WILLSH
MEDIAISHYBRID
JUSTLIKEBUILDINGS,DEVICES,
SPACES,EVENTSETC
NOTHINGISALL-DIGITALANY
MORETHATIT’SALL-PHYSICAL
DANHILL,FABRICA
“
”
SMITHERY.CO
@WILLSH
TISSUE
VEHICLE
HYBRID
CONNECTIVEOBJECTS
THAT
TRANSFERKNOWLEDGE
THROUGH
TIMEANDSPACE
MEDIA:
SMITHERY.CO
@WILLSH
MEDIANOWSTARTS
ATPRODUCTCREATION
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SMITHERY.CO
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“WORKOF”
SMITHERY.CO
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“GOODSMADE”
SMITHERY.CO
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SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
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SMITHERY.CO
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SMITHERY.CO
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SMITHERY.CO
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SMITHERY.CO
@WILLSH
MARKETINGHASBECOME
ADVERTISINGMANAGEMENT
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IT’SHARDLYANEWPROBLEM
SMITHERY.CO
@WILLSH
“THEPRINCIPALTASKOFTHEMARKETING
FUNCTION…
SOURCE:ALANMITCHELL-HTTP://RIVETIN.GS/MCKITTERICK
SMITHERY.CO
@WILLSH
“THEPRINCIPALTASKOFTHEMARKETING
FUNCTION…ISNOTSOMUCHTOBE
SKILFULINMAKINGTHECUSTOMERDO
WHATSUITSTHEINTERESTSOFTHE
BUSINESS
SOURCE:ALANMITCHELL-HTTP://RIVETIN.GS/MCKITTERICK
SMITHERY.CO
@WILLSH
“THEPRINCIPALTASKOFTHEMARKETING
FUNCTION…ISNOTSOMUCHTOBE
SKILFULINMAKINGTHECUSTOMERDO
WHATSUITSTHEINTERESTSOFTHE
BUSINESSASTOBESKILLEDINCONCEIVING
ANDTHENMAKINGTHEBUSINESSDO
WHATSUITSTHEINTERESTSOF
THECUSTOMER“
SOURCE:ALANMITCHELL-HTTP://RIVETIN.GS/MCKITTERICK
SMITHERY.CO
@WILLSH
“THEPRINCIPALTASKOFTHEMARKETING
FUNCTION…ISNOTSOMUCHTOBE
SKILFULINMAKINGTHECUSTOMERDO
WHATSUITSTHEINTERESTSOFTHE
BUSINESSASTOBESKILLEDINCONCEIVING
ANDTHENMAKINGTHEBUSINESSDO
WHATSUITSTHEINTERESTSOF
THECUSTOMER“
SOURCE:ALANMITCHELL-HTTP://RIVETIN.GS/MCKITTERICK
JOHNMCKITTERICK,GE,1957
SMITHERY.CO
@WILLSH
“HAS
MARKETING
FAILED,
ORWASIT
NEVERREALLY
TRIED?”
1985PAPERBYSTEPHENKING,JWT
SMITHERY.CO
@WILLSH
FOUR
MARKETING
ROUTESTO
FAILURE...
SMITHERY.CO
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THRUST
MARKETING1
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@WILLSH
marketing
MARKETING
DEPARTMENT
MARKETING2
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@WILLSH
ACCOUNTANT’S
MARKETING3
JANUARY DECEMBER
PAYBACK
SMITHERY.CO
@WILLSH
FORMULA
MARKETING4
success =
x Y
z
+
SMITHERY.CO
@WILLSH
FOUR
ESSENTIAL
ASPECTSOF
REAL
MARKETING
SMITHERY.CO
@WILLSH
STARTWITH
THECUSTOMER1
SMITHERY.CO
@WILLSH
WORKING
OVERTIME2
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USINGALL
RESOURCES3CEO
marketing
manufacturing
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INNOVATION4
CREATIVITYTHAT
DELIVERSVALUE
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ALLDEEPLY
LINKEDTO
PRODUCT
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@WILLSH
YETCURRENTLY,
MARKETINGISFAILING
SMITHERY.CO
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PEOPLE
WOULDNOT
CAREIF70%
OFBRANDS
DISAPPEARED
HAVASMEDIAMEANINGFULBRAND
STUDY,2012
SMITHERY.CO
@WILLSH
PEOPLE
WOULDNOT
CAREIF73%
OFBRANDS
DISAPPEARED
HAVASMEDIAMEANINGFULBRAND
STUDY,2013
SMITHERY.CO
@WILLSH
BRANDSAREINBADSHAPE.
LITERALLY.
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HTTP://RIVETIN.GS/PYRAMID
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THEMODERNBRANDIS
LIKEABITTORRENTFILE
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IMPOSSIBLE
FORANYONE
MINDTO
CONCEIVE...
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SMITHERY.CO
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SMITHERY.CO
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SMITHERY.CO
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SMITHERY.CO
@WILLSH
SMITHERY.CO
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SMITHERY.CO
@WILLSH
SMITHERY.CO
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YOURTONEOF
ACTIONISWHAT
ATTRACTSPEOPLE
SMITHERY.CO
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SMITHERY.CO
@WILLSH
SMITHERY.CO
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MODERNECONOMICS:
THEVALUEOFATHING
ISDETERMINEDBY
WHATONEISWILLING
TOGIVEUPTOOBTAIN
THETHING
SMITHERY.CO
@WILLSH
THELABOURTHEORY
OFVALUE
THEVALUEOFSOMETHING
ISDETERMINEDBYTHE
LABOURTHATWENT
INTOITSPRODUCTION
SMITHERY.CO
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PERHAPSTHERE’SA
LABOURTHEORYOF
BRANDVALUE*
*ITMIGHTNEEDABETTERNAME
SMITHERY.CO
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FIELDNOTES
SMITHERY.CO
@WILLSH
£0.99 £3.33
PERPADPERPAD
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@WILLSH
“MARKETINGIS
WORLDBUILDING.
WITHUNLIMITED
BANDWIDTHWE
CANNOWSHOW
YOUTHEWORLD.”
@TOBYBARNES
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SMITHERY.CO
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LABOURTHEORY
OFBRANDVALUE:
YOUHAVETOMAKEEVERYTHINGWITHTHE
INFINITECANVASOFTHEINTERNETINMIND
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WE’DRATHERBUY
THISWORLD...
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...THANTHISWORLD
SMITHERY.CO
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MARXWAS
HALF
RIGHT...
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IT’SNOT
ABOUTTHE
MEANSOF
PRODUCTION
SMITHERY.CO
@WILLSH
IT’SABOUTTHE
MEANING
INPRODUCTION
SMITHERY.CO
@WILLSH
BRANDSOFTEN
FINDTHIS
HARDBECAUSE
OFTHEIR
HOLLOW
FACTORY
SMITHERY.CO
@WILLSH
THEREARETWO
OPPOSITEFORCES
OFINNOVATIONAT
WORKINMOSTBIG
BRANDSTODAY
SMITHERY.CO
@WILLSH
MAKEPRODUCT
VERY
EFFICIENTLY
MAKE
MARKETING
ASINTERESTING
ASPOSSIBLE
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SOWHATSHOULDWEDO?
SMITHERY.CO
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ADVERTISINGISNOT
THETHINGYOUDO,
IT’STHESTORYOFTHE
THINGSYOU’VEDONE
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THETHINGYOUDO,
IT’STHESTORYOFTHE
THINGSYOU’VEDONE
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
SMITHERY.CO
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FRAGMENTATION EXPERIMENTATION
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EMBRACETHE
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EVERYTHING
YOU’VEEVERDONE
FRAGMENTATION
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@WILLSH
ITCOULDBE
BLENDING
EVERYTHING
YOUDONOW
WITHARICH
TAPESTRYOF
YOURPAST...
SMITHERY.CO
@WILLSH
ORITCOULD
BESHOWING
EVERYONE
EVERYTHING
YOUDOTO
MAKETHEIR
THING...
SMITHERY.CO
@WILLSH
h
IT’SALLABOUTPEOPLE,
ANDWHATTHEYDO
TOGETHERTOMAKE
GREATTHINGSHAPPEN
COOPERATION
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YEP.
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HAVINGLOTSOF
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OWNINGLOTSOFBRANDS
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THEREISNO
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FITSALL”
INYOUTUBE
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WITHTHERIGHT
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COMPLEXITY
BECOMES
AMAZINGLY
COMPELLING...
SMITHERY.CO
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EXPERIMENTATION
SHOWPEOPLETHE
FUTUREYOU
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SMITHERY.CO
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@WILLSH
YOUHAVETO
GIVEUP
SOMETHING
FOREACHOF
THESE...
SMITHERY.CO
@WILLSH
PERFECTIONISM
FRAGMENTATION
CONTENT
GIVEUP
TOEMBRACE
SWAPITFOR
SMITHERY.CO
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GIVEUP
CONTROL
TOEMBRACE
SWAPITFOR
COMMUNITY
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COMPLEXITY
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SPEED
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KNOWING
TOEMBRACE
EXPERIMENTATION
SWAPITFOR
LEARNING
SMITHERY.CO
@WILLSH
COOPERATION
COMPLEXITY
FRAGMENTATION
EXPERIMENTATION
SMITHERY.CO
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“ADAYINTHEWILD
ISWORTHAMONTH
OFGUESSING”
MIKEKRIEGER,INSTAGRAM
SMITHERY.CO
@WILLSH
SMITHERY.CO
@WILLSH
THANKYOU... ANDQUESTIONS?
JOHNVWILLSHIRE
HTTP://SMITHERY.CO
@WILLSH
JOHN@SMITHERY.CO
ARTEFACTSHOP.COM

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