05.03.2014 GOOGLE SQUARED LONDON 51.5207°
N, 0.1345° W FRACKING THE SOCIAL WEB MARKETING VS INTERNET CULTURE JOHN V WILLSHIRE @WILLSH @WILLSH HTTP://SMITHERY.CO SMITHERY.CO

OHAI
@WILLSH
SMITHERY.CO

SMITHERY.CO

@WILLSH
SMITHERY.CO

WHAT’S
CHANGED?
@WILLSH
SMITHERY.CO

THERE ARE 19 BILLION NEW
REASONS WHY MOBILE’S PRETTY IMPORTANT @WILLSH SMITHERY.CO

JUST AS ADVERTISERS GET SOCIAL,
SOCIAL JUST BECOMES AD PLATFORMS @WILLSH SMITHERY.CO

JUST AS ADVERTISERS GET SOCIAL,
SOCIAL JUST BECOMES AD PLATFORMS @WILLSH SMITHERY.CO

JUST AS ADVERTISERS GET SOCIAL,
SOCIAL JUST BECOMES AD PLATFORMS @WILLSH SMITHERY.CO

OH YEAH, AND THIS THING
WHICH IS JUST ABOUT THE MOST IMPORTANT... @WILLSH SMITHERY.CO

...NO, HANG ON, LOOK LOOK
LOOK - IT’S KEVIN SPACEY AS A CAT!!!!! @WILLSH SMITHERY.CO

*WE NEED TO LEARN TO
LOOK BETTER @WILLSH SMITHERY.CO

“IF WE’RE USED TO SEEING
THE WORLD THROUGH A CENTRALIZED LENS, DECENTRALIZED ORGANIZATIONS DON’T MAKE MUCH SENSE” @WILLSH SMITHERY.CO

EVERY TIME WE LOOK, EVERYTHING’S
TOTALLY CHANGED @WILLSH SMITHERY.CO

EVERY TIME WE LOOK, EVERYTHING’S
TOTALLY THE SAME @WILLSH SMITHERY.CO

@WILLSH
SMITHERY.CO

@WILLSH
SMITHERY.CO

@WILLSH
SMITHERY.CO

LET’S TALK ABOUT FRACKING... @WILLSH
SMITHERY.CO

“FRACKING IS AN AGGRESSIVE, INVASIVE
TECHNIQUE FOR EXTRACTING VALUABLE RAW MATERIALS OUT OF HARD TO REACH PLACES” PHIL ADAMS, BLONDE DIGITAL (AND CHEMICAL ENGINEER GRAD) @WILLSH SMITHERY.CO

ATTENTION IS THE MOST VALUABLE
RAW MATERIAL THERE IS @WILLSH SMITHERY.CO

ARE BRANDS FRACKING THE SOCIAL
WEB? @WILLSH SMITHERY.CO

“I BELIEVE THAT THE FUTURE
OF BRAND COMMUNICATIONS LIES IN FINDING A WAY TO BECOME PART OF COMMUNITIES, AND COMMUNICATE WITH THEM IN A WAY THAT IS SHARED, PARTICIPATORY AND RECIPROCAL” ME, FIVE YEARS AGO, BEING A DICK @WILLSH SMITHERY.CO

THAT SOUNDS REALLY ANNOYING @WILLSH
SMITHERY.CO

YEP, REALLY ANNOYING.
@WILLSH
SMITHERY.CO

@WILLSH
SMITHERY.CO

@WILLSH
SMITHERY.CO

SMITHERY.CO

“CREATING ASTOUNDING PRODUCTS IS THEIR
MAIN OBSESSION. THERE IS ALWAYS SOMETHING NEW TO SAY” JIM CARROLL, BBH ON HOW TECH COMPANIES BUILD BRANDS @WILLSH SMITHERY.CO

PERHAPS BRANDS AND THE SOCIAL
WEB ARE JUST VERY DIFFERENT TYPES OF THING? @WILLSH SMITHERY.CO

LET’S THINK A LITTLE ABOUT
“CONVERSATIONS” @WILLSH SMITHERY.CO

@WILLSH
SMITHERY.CO

WORKING WELL COOPERATION THE CRAFTSMAN
2008 TOGETHER 2012 WITH “CITIES” TO FOLLOW... THREE BOOKS ABOUT THE SKILLS PEOPLE NEED TO SUSTAIN EVERYDAY LIFE @WILLSH SMITHERY.CO

COOPERATION “AN EXCHANGE IN WHICH
THE PARTICIPANTS BENEFIT FROM THE ENCOUNTER” @WILLSH SMITHERY.CO

IT CONTAINS A VERY USEFUL
WAY TO THINK ABOUT CONVERSATION @WILLSH SMITHERY.CO

“WHEN WE SPEAK ABOUT COMMUNICATION
SKILLS, WE FOCUS ON HOW TO MAKE A CLEAR PRESENTATION, TO PRESENT WHAT WE THINK OR FEEL...” RICHARD SENNETT, TOGETHER @WILLSH SMITHERY.CO

@WILLSH
SMITHERY.CO

CONVERSATION IS ABOUT LISTENING @WILLSH
SMITHERY.CO

BUT MORE IMPORTANT THAN JUST
LISTENING IS LISTENING WELL @WILLSH SMITHERY.CO

“ LISTENING CAREFULLY PRODUCES CONVERSATIONS
OF TWO SORTS... THE DIALECTIC AND THE DIALOGIC ” RICHARD SENNETT, TOGETHER @WILLSH SMITHERY.CO

WHAT THE F***?
@WILLSH
SMITHERY.CO

DIALECTIC FROM WORK OF GERMAN
PHILOSOPHER GWF HEGEL THE INTERACTION AND RESOLUTION BETWEEN MULTIPLE IDEAS @WILLSH SMITHERY.CO

DIALECTIC: “THE AIM IS TO
COME EVENTUALLY TO A COMMON UNDERSTANDING” RICHARD SENNETT, TOGETHER @WILLSH SMITHERY.CO

Cb C Gf AD AD
bA A b AD fAD g CD b C Fe D E Ge F G H DIALECTIC WANTS CONSENSUS @WILLSH SMITHERY.CO

...NO MATTER HOW GOOD THAT
CONSENSUS IS @WILLSH SMITHERY.CO

DIALOGIC FROM WORK OF RUSSIAN
PHILOSOPHER MIKHAIL BAHKTIN “A DISCUSSION THAT DOES NOT RESOLVE ITSELF BY FINDING COMMON GROUND...” @WILLSH SMITHERY.CO

DIALOGIC: “[PEOPLE] BECOME MORE AWARE
OF THEIR OWN VIEWS AND EXPAND THEIR UNDERSTANDING OF ONE ANOTHER” RICHARD SENNETT, TOGETHER @WILLSH SMITHERY.CO

E A C H G
b F D IN DIALOGIC CONVERSATION, IDEOLOGIES COEXIST @WILLSH SMITHERY.CO

E A C H G
b F D THEY CONSTANTLY INTERACT AND INFORM EACH OTHER @WILLSH SMITHERY.CO

E A C H G
b F D EACH IDEOLOGY CAN HOLD MORE SALIENCE IN CERTAIN CIRCUMSTANCES @WILLSH SMITHERY.CO

E A C H G
b F D CHANGES CAN BE MADE IF A STRATEGY DOES NOT HAVE THE DESIRED EFFECT @WILLSH SMITHERY.CO

THIS MIGHT NOT JUST APPLY
TO “CONVERSATION” @WILLSH SMITHERY.CO

THIS INTERPLAY OF IDEAS IS
VERY REMINISCENT OF THE SOCIAL WEB... @WILLSH SMITHERY.CO

WHAT IF THERE ARE DIALECTIC
AND DIALOGIC STRUCTURES & CULTURES TOO? @WILLSH SMITHERY.CO

ARE TRADITIONAL MARKETING STRUCTURES LIKELY
TO BE MORE DIALECTIC? @WILLSH SMITHERY.CO

ARE SOCIAL WEB PLATFORMS AND
COMPANIES MORE DIALOGIC IN NATURE? @WILLSH SMITHERY.CO

IT WOULD HELP EXPLAIN THE
CULTURE CLASH @WILLSH SMITHERY.CO

ARE BRANDS INTENTIONALLY FRACKING THE
SOCIAL WEB? PERHAPS... @WILLSH SMITHERY.CO

OR IS IT THE FAULT
OF A MASSIVE CULTURAL DIVIDE? @WILLSH SMITHERY.CO

@WILLSH
SMITHERY.CO

@WILLSH
SMITHERY.CO

MODERN ECONOMICS: THE VALUE OF
A THING IS DETERMINED BY WHAT ONE IS WILLING TO GIVE UP TO OBTAIN THE THING @WILLSH SMITHERY.CO

THE LABOUR THEORY OF VALUE
THE VALUE OF SOMETHING IS DETERMINED BY THE LABOUR THAT WENT INTO ITS PRODUCTION @WILLSH SMITHERY.CO

PERHAPS THERE’S A LABOUR THEORY
OF BRAND VALUE* *IT MIGHT NEED A BETTER NAME, MIND @WILLSH SMITHERY.CO

FIELD NOTES
@WILLSH
SMITHERY.CO

£0.99 PER PAD £3.33 PER
PAD @WILLSH SMITHERY.CO

“MARKETING IS WORLD BUILDING. WITH
UNLIMITED BANDWIDTH WE CAN NOW SHOW YOU THE WORLD.” @TOBYBARNES @WILLSH SMITHERY.CO

@WILLSH
SMITHERY.CO

LABOUR THEORY OF BRAND VALUE
YOU HAVE TO MAKE EVERYTHING WITH THE INFINITE CANVAS OF THE INTERNET IN MIND @WILLSH SMITHERY.CO

WE’D RATHER BUY THIS WORLD...
@WILLSH SMITHERY.CO

...THAN
THIS WORLD
@WILLSH
SMITHERY.CO

BRANDS OFTEN FIND THIS HARD
BECAUSE OF THEIR HOLLOW FACTORY @WILLSH SMITHERY.CO

THERE ARE TWO OPPOSITE FORCES
OF INNOVATION AT WORK IN MOST BIG BRANDS TODAY @WILLSH SMITHERY.CO

MAKE PRODUCT VERY EFFICIENTLY MAKE
MARKETING AS INTERESTING AS POSSIBLE @WILLSH SMITHERY.CO

MARX WAS HALF RIGHT... @WILLSH
SMITHERY.CO

IT’S NOT ABOUT THE MEANS
OF PRODUCTION @WILLSH SMITHERY.CO

IT’S ABOUT THE MEANING IN
PRODUCTION @WILLSH SMITHERY.CO

OVER HERE, IT’S WAY EASIER
TO CREATE MEANING IN PRODUCTION @WILLSH SMITHERY.CO

BUT IT DEMANDS DRAMATIC CHANGES
IN HOW WE WORK @WILLSH SMITHERY.CO

IT’S NOT A FUCKING PYRAMID
@WILLSH SMITHERY.CO

A BRAND TODAY IS LIKE
A BITTORRENT FILE COMPLEX, DISTRIBUTED, MOVING, UNCONTROLLABLE... @WILLSH SMITHERY.CO

PERHAPS IT’S BEAUTIFULLY UNCONTROLLABLE @WILLSH
SMITHERY.CO

BUT CERTAINLY IMPOSSIBLE TO TRULY
CONCEIVE @WILLSH SMITHERY.CO

WE DON’T NEED TO COMPRESS
A BRAND ONTO PAPER... ...WE JUST HAVE TO FIND PRINCIPLES THAT HELP US WORK @WILLSH SMITHERY.CO

COMPETITION SIMPLICITY COMPRESSION CERTAINTY COOPERATION
COMPLEXITY FRAGMENTATION EXPERIMENTATION @WILLSH SMITHERY.CO

COMPLEXITY FRAGMENTATION EXPERIMENTATION COOPERATION @WILLSH
SMITHERY.CO

FRAGMENTATION EMBRACE THE GRANULARITY OF
EVERYTHING YOU’VE EVER DONE @WILLSH SMITHERY.CO

“ I’M REALLY INTERESTED IN
THE MAKING OF ‘IT’ -WHERE THE MAKING IS PART OF THE STORY OF THE ‘IT’... ” THOMAS HEATHERWICK @WILLSH SMITHERY.CO

IT COULD BE BLENDING EVERYTHING
YOU DO NOW WITH A RICH TAPESTRY OF YOUR PAST... @WILLSH SMITHERY.CO

OR IT COULD BE SHOWING
EVERYONE EVERYTHING YOU DO TO MAKE A THING... @WILLSH SMITHERY.CO

@WILLSH
SMITHERY.CO

THERE IS NO “ONE SIZE
FITS ALL” IN YOUTUBE @WILLSH SMITHERY.CO

NIKE CRAFT “LOVE LETTER TO
PLYWOOD” TOM SACHS / VAN NEISTAT @WILLSH SMITHERY.CO

COOPERATION IT’S ALL ABOUT PEOPLE,
AND WHAT THEY DO TOGETHER TO MAKE GREAT THINGS HAPPEN @WILLSH SMITHERY.CO

YEP.
@WILLSH
SMITHERY.CO

@WILLSH
SMITHERY.CO

AND INSIDE THE FACTORY, NOT
JUST OUTSIDE... @WILLSH SMITHERY.CO

@WILLSH
SMITHERY.CO

@WILLSH
SMITHERY.CO

HAVING LOTS OF PEOPLE IN
A COMPANY MAKES IT EASY... @WILLSH SMITHERY.CO

OWNING LOTS OF BRANDS MAKES
IT HARD @WILLSH SMITHERY.CO

ZOMBIE BRANDS “THE MUSIC IS
DEAD, BUT IT WON’T GO AWAY. IT’S CONSTANTLY REPLAYED TO US, AND IT IS LIKE ZOMBIE CULTURE” ADAM CURTIS @WILLSH SMITHERY.CO

@WILLSH
SMITHERY.CO

...BECAUSE PEOPLE ARE ALIVE @WILLSH
SMITHERY.CO

@WILLSH
SMITHERY.CO

COMPLEXITY DON’T CONSOLIDATE. FRAGMENT BY
SECTOR, PRODUCT, COUNTRY, REGION... @WILLSH SMITHERY.CO

COMPLEX THE LEVEL OF COMPONENTS
IN A SYSTEM COMPLICATED A HIGH LEVEL OF DIFFICULTY @WILLSH SMITHERY.CO

“IT’S NOT GDS COMPLICATED, IT’S
JUST HARD”RUSSELL DAVIES, GDS, QUOTING MICHAEL SLABY @WILLSH PIC: @LEXIE_BROWN SMITHERY.CO

THINK OF IT THIS WAY
YOU ARE AN OPERATING SYSTEM @WILLSH SMITHERY.CO

WITH THE RIGHT MECHANIC, COMPLEXITY
BECOMES AMAZINGLY COMPELLING... @WILLSH SMITHERY.CO

@WILLSH
SMITHERY.CO

“YAY, IT
WORKS!”
@WILLSH
SMITHERY.CO

OF COURSE IT WORKS. IT’S
A BRILLIANT, COMPLEX IDEA. AND IT’S NOW BEEN RUN FOUR TIMES. @WILLSH SMITHERY.CO

EXPERIMENTATION SHOW PEOPLE THE FUTURE
YOU WANT TO LIVE IN WITH THEM @WILLSH SMITHERY.CO

@WILLSH
SMITHERY.CO

@WILLSH
SMITHERY.CO

@WILLSH
SMITHERY.CO

@WILLSH
SMITHERY.CO

@WILLSH
SMITHERY.CO

@WILLSH
SMITHERY.CO

@WILLSH
SMITHERY.CO

“IT’S NOT RESEARCH AND DEVELOPMENT,
BUT PERSISTENCE OF VISION...” STUART WOOD HEAD OF INNOVATION HEATHERWICK STUDIO @WILLSH SMITHERY.CO

@WILLSH
SMITHERY.CO

WHICH ALL SOUNDS AMAZING BUT
HERE’S THE CATCH YOU HAVE TO GIVE UP SOMETHING FOR EACH OF THESE @WILLSH SMITHERY.CO

TO EMBRACE FRAGMENTATION GIVE UP
PERFECTIONISM SWAP IT FOR CONTENT @WILLSH SMITHERY.CO

@WILLSH
SMITHERY.CO

TO EMBRACE COOPERATION GIVE UP
CONTROL SWAP IT FOR COMMUNITY @WILLSH SMITHERY.CO

@WILLSH
SMITHERY.CO

TO EMBRACE COMPLEXITY GIVE UP
CONSOLIDATION SWAP IT FOR SPEED @WILLSH SMITHERY.CO

@WILLSH
SMITHERY.CO

TO EMBRACE EXPERIMENTATION GIVE UP
KNOWING SWAP IT FOR LEARNING @WILLSH SMITHERY.CO

@WILLSH
SMITHERY.CO

“LEARN, THINK AND THRIVE IN
THE CONTEXT OF WORKING WITH MULTIPLE PERSPECTIVES AND ULTIMATE UNCERTAINTY” RUPERT WEGERIF @WILLSH SMITHERY.CO

MULTIPLE PERSPECTIVES... MAKING SENSE OF
BROAD BRANDS EMILY HARE, EDITOR, CONTAGIOUS HTTP://RIVETIN.GS/CONTAGIOUS LINKS TO ESSAYS FROM JOHN V WILLSHIRE, MARTIN WEIGEL, MARK EARLS, SARAH WATSON, MARCUS WENNER... @WILLSH SMITHERY.CO

@WILLSH
SMITHERY.CO

@WILLSH
SMITHERY.CO

QUESTIONS, PLEASE JOHN V WILLSHIRE
HTTP://SMITHERY.CO @WILLSH ARTEFACTSHOP.COM @WILLSH SMITHERY.CO