Industrialization and economic dvpmnt
Increased the no: of consumer
Increased the consumption of goods & services.
Consumer Protection Act 1986.
Promoting and protecting
the consumer rights.
Providing for the
establishment of consumer
council and other
Providing speedy and
simple redressal machinery
at district state and central
level for settling consumer
disputes and related
A person who buys/avails
any goods/service for a
consideration which has
been paid/ promised/ partly
paid and partly promised or
under scheme of deferred
payment and includes other
user of such goods/service
with the approval of the
• Consumer does not include a
person who obtains goods or
avails services for commercial
purpose or re-sale, or given
free of charge
Sec2(1)(0) of the act defines the
word service. It means service of
any description which is made
available to potential users
includes the facilities in
banking, financing, insurance, tr
ansport, processing, supply of
electrical or other
energy, boarding or both house
construction, entertainment, am
usement or other
information,but it does not
include the rendering of service
free of chargeor under a
contract of free of service.
• Instances of
not treated as
• Purchase of vehicle for
running it as taxi
• Purchase of goods for
• Purchase of
• Instances of commercial
purpose treated as
• A railway passenger is a
• An employee who is a
member of EPF
• A person using electricity
for commercial purpose
• Nominee under a policy
of life insurance.
•The r/s of teacher and student in an educatnal institution is not
•Service rendered by the govt servants under the central govt
health insurance scheme are not covered by the term service
Objectives of CPA, 1986
• Unfair method or deceptive
practice adopted for
promoting the sale, use or
supply of any goods or for
the provision of any
1. Misleading Advertisements
and False representation
2. Bargain sale
3. Offering gifts or prizes with the
intention of not providing it.
4. Non compliance of prescribed
5. Hoarding/destruction of goods
• The COPRA 1986 provides
the constitution of
council at the
• state and
• district levels.
CENTRAL CONSUMER PROTECTION
• 150 members
• Headed by minister in charge of consumer affiars
• Minister/Deputy minister of state for food&civil
• Members of parliament
• Consumer of SC and ST
• Representatives of consumer org.
• The term of council is for 3 yrs.
• It shall have the jurisdiction to entertain
complaints where the value of the goods or
services and compensation the claim exceeds Rs.
State consumer protection council
• Established by state govt
• Minister in charge of the consumer affairs in the state govt
• Members nominated by the state and central govt.
• It shall have the jurisdiction to entertain complaints
where the value of the goods or services and
compensation, if any, claimed exceeds Rs. 20 Lakhs
but does not exceed Rs.1 Crore
OBJECTS OF THE COUNCIL:
• To promote and protect within the state the rights of the
District consumer protection council
• Established by state govt
• District collector-chairman
• Official and non official members nominated by the state
• It shall have jurisdiction to entertain complaints
where the value of the goods or services and the
compensation, if any, claimed does not exceed
• To promote and protect the rights of the consumer within
Content of Consumer Complaint
• Details of the complainant.
• Details of the opposite party or parties.
• The facts relating to complaint and when and where it arose.
• Documents, if any, in support of the allegations contained in the complaint.
• Relief which the complainant is seeking.
• Complaint should be addressed to the president of the forum.
• Within 21 days a copy is sent to the opposite party to give his version of the case.
• In case of failure the district forum will proceed in the manner under sec13(c )(g)of
• In case of alleged goods require analysis it will be sent to laboratory for testing by
district forum.The copy of the result will be sent to the opposite party.
• If the allegations made is found true by the district forum the following are the
Remedies Under COPRA
• To remove the defects pointed out by the appropriate laboratory
from goods in question
• To withdraw the hazardous goods from being offered for sale
• To cease from manufacturing of hazardous goods
• Not to offer the hazardous goods for sale.
• Issue of corrective advertisement
• Provision of adequate costs to parties
• To replace the goods with new goods of similar description
which shall be free from any defect
• To return to the complainant the price, or, as the case may be, the
charges paid by the complainant.
• To remove the defects or deficiencies in the services in question
• To discontinue the unfair trade practice or the restrictive trade
practice or not to repeat them.