UnitedHealth Group is committed to leveraging technology like Adobe EchoSign to modernize healthcare transactions and make the contracting process simpler for physicians. The document discusses UnitedHealth Group's strategy to transition from paper to electronic contracting using EchoSign, which reduced the median contract return time from 32 days to just 2 days. Going forward, UnitedHealth Group plans to roll out eContracting nationwide to streamline the contracting process for over 225,000 contracts annually and expand the technology across its business segments.

1. eContracting at UnitedHealthcare
Facilitating the Physician Contracting Experience
Marvin Clark
© 2012 by UnitedHealth Group
Adobe® EchoSign® | Web Contracts 2012

2. What We Do
 Our mission is to help people lead healthier lives
 On an annual basis, UnitedHealth Group companies touch the lives
of more than 75 million people
 One of our key strategies is to leverage technology to help make
the health system more efficient, cost effective and easier to use
for everyone
© 2012 by UnitedHealth Group
Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

3. What We Do
Our network:
 Approximately 730,000 physicians and caregivers
 5,300 hospitals and care facilities
 More than 154,000 dental providers and more than 66,000
pharmacies
In addition:
 We fulfill nearly one-half billion prescriptions
 We participate in millions of care coordination interactions
© 2012 by UnitedHealth Group
Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

4. What We Do, continued
We are committed to leveraging technology to develop innovative
solutions that address complex health transactions.
 We pay more than 725 million claims annually with 99.7%
processing accuracy
 We auto-adjudicate 84% of our claims annually
 81% of our claims are submitted electronically each year
 We process 750 million transactions through our web portals
annually
And…
 We are enhancing our electronic contracting capabilities
© 2012 by UnitedHealth Group
Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

5. Integration into our Overall Strategy
 UnitedHealthcare is committed to a wider use of health
information and technology.
 By applying technology and health information, we
 create a system that encourages informed decision making,
 helps coordinate care,
 reduces waste, and
 contributes to improved delivery and health outcomes.
 Adobe’s EchoSign e-signature technology is part of our overall
strategy to modernize the health care system.
 Make it simpler for our physician partners to do business with us.
© 2012 by UnitedHealth Group
Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

6. Results to Date
 Paper contracting takes 5 weeks or more for a contract to be finalized
 Process has essentially remained unchanged for decades
 The EchoSign technology enables us to move into paperless contracting:
 Contract is electronically delivered to the physician for e-signature
 Completely secure environment that requires a password
 Can securely access and review the contract anywhere and anytime they
receive email (iPad, laptop, etc.) can “sign” and return it online.
 Physicians and UnitedHealthcare each maintain a detailed electronic
record
 Easier for the physician to do business and lowers the physician’s
administrative/ postage costs
© 2012 by UnitedHealth Group
Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

7. Win Win
 eContracting pilot yielded faster results.
 Median contract return rate 2 days vs. 32 days paper
 Win-Win for both the physician and UnitedHealthcare.
 Physicians are “in-network” and available in a much shorter
timeframe
© 2012 by UnitedHealth Group
Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

8. Where We are Headed
Nationwide Roll-out
 > 225,000 contracts moving from paper to electronic annually
 Reduces cost
 Saves 66 tons of paper in process
 Better environmental steward
 Expanding to other segments of UnitedHealth Group
 Mega Mail contracting for mass mailing projects
© 2012 by UnitedHealth Group
Adobe® EchoSign® | Web Contracts 2012
Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

9. © 2012 by UnitedHealth Group
Adobe® EchoSign® | Web Contracts 2012