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AT Pune 2014-Nitin deshpande keynote agile tour 2014

  1. 1. 1A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions, Inc. Product Leadership in large companies – Allscripts experience 15th November 2014 - Nitin Deshpande, President Allscripts India Pvt. Ltd.
  2. 2. A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions, Inc. 2 Allscripts Allscripts provides Electronic Health Record solutions with Clinical Decision Support, Revenue Cycle management, Analytics and other related solutions to healthcare providers, from a single doctor practice, large ambulatory practices and all sizes and specialties of hospitals to post-acute care facilities. Organization Demographics • Employees over 7000 across the globe, including about 2000 in India • Primary Locations: Chicago IL ; Raleigh, NC; Atlanta, GA. • Locations: 8 in USA with a total of 15 worldwide including Canada, India, Singapore, Australia, UK • Client Base • Physicians: 180,000 • Physician practices: 50,000 • Hospitals: 1,500 • Hospital users: More than 1.5 million providers and staff • Post-acute organizations: 10,000
  3. 3. A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions, Inc. 3 Differentiation: Largest Community in the US
  4. 4. A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions, Inc. 4 Allscripts Milestones: The journey so far• Founded: 1986 • Allscripts merged with Eclipsys Corporation in August 2010, creating the largest connected community of clients in healthcare • Allscripts enters Singapore and Australia healthcare IT market in 2011 • Allscripts acquires dbMotion, Ltd., a leading supplier of community health solutions and Jardogs LLC, the top-rated patient engagement solution provider in 2013 HEADCOUNT GROWTH – ALLSCRIPTS INDIA 133 346 638 786 850 1587 1941 2084 2070 0 500 1000 1500 2000 2500 CY 2006 CY 2007 CY 2008 CY 2009 CY 2010 CY 2011 CY 2012 CY 2013 CY 2014 (Till Nov 10th)
  5. 5. A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions, Inc. 5 Being Open is key to building a Connected Community of Health™. Our Open platform enables innovation and collaboration with other vendors, partners and our clients • Open platform for innovation • Robust set of open APIs and business relationship models • Clients and third-party ISVs develop and offer integrated applications • Enables organizations to embrace innovation at their own pace • Our clients have choices • Enables multi-vendor environment with no rip-and-replace • Allows for niche products since no single vendor has every answer Open Architecture for Innovation and Choice
  6. 6. A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions, Inc. 6 Highly configurable and complex solutions catering to the medical industry Ability to adapt to dynamically changing healthcare regulations Business of saving lives, so can’t afford system errors Software needs to be robust, clean and well-integrated Why use agile in healthcare development?
  7. 7. A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions, Inc. 7 • From a small team count, now we can boast of 100+ teams across multiple India locations. The efforts are not just in-house, but successful external service model in same agile framework are in place, as we have been working well with teams of external service providers. • Percentage of teams using agile in India – 70% – Pune – 80% – Baroda – 40% – Bangalore – 80% • Single team based approach has now become multi team based approach, for example seven teams with 10-12 people in each team (using Scaled Agile Framework SAFe) • Scrum of scrum at multiple levels Agile at Allscripts
  8. 8. A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions, Inc. 8 The Agile Team and extended support Dev Writer Test PO AgPM BA Func Mgrs Ag Coach QA CoE Eng CoE Doc CoE Prod Mgmt Customer Test CoE Prgm Mgr SLT Database Admin/ Design Support Prof Services
  9. 9. | Copyright © 2012 Allscripts Healthcare Solutions, Inc.A Connected Community of Health Keeping clients engaged -Product management trade shows • ACE - Allscripts client experience biggest event • User group meetings • More than 400 education sessions • Getting more than 4000 clients together
  10. 10. | Copyright © 2012 Allscripts Healthcare Solutions, Inc.A Connected Community of Health Building a Community • Power of community • Connected community of health • Working with partners who want to integrate with our products
  11. 11. | Copyright © 2012 Allscripts Healthcare Solutions, Inc.A Connected Community of Health Developer program and app store • Allscripts developer program (ADP) to invite partners • 118 signed partners • 169+ partner applications installed • Allscripts $1 Million Health Innovation Program • started in 2012-13 - to create connected community of health • Open App Challenge – collective power of emerging innovations • Allscripts Application store when partners can sell their apps. Provides platform for many partners
  12. 12. | Copyright © 2012 Allscripts Healthcare Solutions, Inc.A Connected Community of Health Scaling product leadership • Scaling product management role. Organization structure is designed in such a way that solution management team is closely aligned with development teams • Multiple levels of product owners to scale the business needs for variety of products. Focused efforts to maximize the business value and optimizing investments • Feedback cycles between product management and field teams helps to build great products
  13. 13. | Copyright © 2012 Allscripts Healthcare Solutions, Inc.A Connected Community of Health Building great products • Product review sessions are conducted • Done by expert groups in the organization, SMEs, • Identify state of the product and identify future needs • Product advisory committees to interact with customers and get their inputs • Innovative solutions - Allscripts Wand™ • Product management conducts education sessions for upcoming business needs
  14. 14. | Copyright © 2012 Allscripts Healthcare Solutions, Inc.A Connected Community of Health Building great products - continued • Product roadmap reviews with key clients • Product management leading release planning sessions for multiple distributed teams - continuously • Frequent System demos for various stakeholders in the company to keep them engaged during entire release cycle of development. It is not a one-time transition. • Cross product and cross-functional collaboration meetings to prioritize backlog for integrated products
  15. 15. | Copyright © 2012 Allscripts Healthcare Solutions, Inc.A Connected Community of Health Investments – • Product owners frequently visit offices around the world. • Work with development teams for few weeks at site • Groom new product owners • Building expertise for new teams • Opportunities for development teams to visit customers to understand them better 15
  16. 16. | Copyright © 2012 Allscripts Healthcare Solutions, Inc.A Connected Community of Health Questions? 16
  17. 17. | Copyright © 2012 Allscripts Healthcare Solutions, Inc.A Connected Community of Health Thank you! Website – www.Allscripts.com 17

Editor's Notes

  • Allscripts recently received an award for “Most Successful Attrition Management” from Zinnov, an renowned management consulting organization.

    India SDO teams: 140-150 teams out of which 100 are on Agile
  • There is a revolution of sorts going on in Allscripts as Agile is transcending and reaching all with penetrating about 30% of teams.

    We have a team of teams approach. Scaling agile.
  • Customer is at the centre
    The core team around.
    Shared groups support.
    Business.
    COE (QA is look and feel, testing is the acceptance criteria. COE sets all the best practices and KPS.)
  • Wand - Innovation Award from Intel
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