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1A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions,
Inc.
Product Leadership in large
companies
– Allscripts experience
15th November 2014
- Nitin Deshpande,
President Allscripts India Pvt. Ltd.

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A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions,
Inc.
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Allscripts
Allscripts provides Electronic Health Record solutions with Clinical
Decision Support, Revenue Cycle management, Analytics and other
related solutions to healthcare providers, from a single doctor practice,
large ambulatory practices and all sizes and specialties of hospitals to
post-acute care facilities.
Organization Demographics
• Employees over 7000 across the globe, including about 2000 in India
• Primary Locations: Chicago IL ; Raleigh, NC; Atlanta, GA.
• Locations: 8 in USA with a total of 15 worldwide including Canada, India,
Singapore, Australia, UK
• Client Base
• Physicians: 180,000
• Physician practices: 50,000
• Hospitals: 1,500
• Hospital users: More than 1.5 million providers and staff
• Post-acute organizations: 10,000

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A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions,
Inc.
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Differentiation: Largest Community in the
US

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A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions,
Inc.
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Allscripts Milestones: The journey
so far• Founded: 1986
• Allscripts merged with Eclipsys Corporation in August 2010, creating the largest
connected community of clients in healthcare
• Allscripts enters Singapore and Australia healthcare IT market in 2011
• Allscripts acquires dbMotion, Ltd., a leading supplier of community health solutions and
Jardogs LLC, the top-rated patient engagement solution provider in 2013
HEADCOUNT GROWTH – ALLSCRIPTS INDIA
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(Till Nov
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A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions,
Inc.
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Being Open is key to building a
Connected Community of Health™. Our
Open platform enables innovation and
collaboration with other vendors,
partners and our clients
• Open platform for innovation
• Robust set of open APIs and
business relationship models
• Clients and third-party ISVs
develop and offer integrated
applications
• Enables organizations to embrace
innovation at their own pace
• Our clients have choices
• Enables multi-vendor environment
with no rip-and-replace
• Allows for niche products since no
single vendor has every answer
Open Architecture for Innovation and
Choice

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A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions,
Inc.
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Highly configurable and
complex solutions catering to
the medical industry
Ability to adapt to dynamically
changing healthcare regulations
Business of saving lives, so
can’t afford system errors
Software needs to be robust,
clean and well-integrated
Why use agile in healthcare
development?

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A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions,
Inc.
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• From a small team count, now we can boast of 100+ teams across
multiple India locations. The efforts are not just in-house, but
successful external service model in same agile framework are in
place, as we have been working well with teams of external service
providers.
• Percentage of teams using agile in India – 70%
– Pune – 80%
– Baroda – 40%
– Bangalore – 80%
• Single team based approach has now become multi team based
approach, for example seven teams with 10-12 people in each team
(using Scaled Agile Framework SAFe)
• Scrum of scrum at multiple levels
Agile at Allscripts

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A Connected Community of Health | Copyright © 2013 Allscripts Healthcare Solutions,
Inc.
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The Agile Team and
extended support
Dev Writer
Test
PO
AgPM
BA
Func
Mgrs
Ag Coach
QA CoE
Eng CoE Doc CoE
Prod Mgmt
Customer
Test CoE
Prgm Mgr
SLT
Database
Admin/
Design
Support
Prof
Services

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| Copyright © 2012 Allscripts Healthcare Solutions, Inc.A Connected Community of Health
Keeping clients engaged
-Product management trade shows
• ACE - Allscripts client experience biggest
event
• User group meetings
• More than 400 education sessions
• Getting more than 4000 clients together

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| Copyright © 2012 Allscripts Healthcare Solutions, Inc.A Connected Community of Health
Building a Community
• Power of community
• Connected community of health
• Working with partners who want to integrate with our
products

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| Copyright © 2012 Allscripts Healthcare Solutions, Inc.A Connected Community of Health
Developer program and app store
• Allscripts developer program (ADP) to invite partners
• 118 signed partners
• 169+ partner applications installed
• Allscripts $1 Million Health Innovation Program
• started in 2012-13 - to create connected community of health
• Open App Challenge – collective power of emerging innovations
• Allscripts Application store when partners can sell their
apps. Provides platform for many partners

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| Copyright © 2012 Allscripts Healthcare Solutions, Inc.A Connected Community of Health
Scaling product leadership
• Scaling product management role. Organization structure
is designed in such a way that solution management
team is closely aligned with development teams
• Multiple levels of product owners to scale the business
needs for variety of products. Focused efforts to
maximize the business value and optimizing investments
• Feedback cycles between product management and field
teams helps to build great products

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| Copyright © 2012 Allscripts Healthcare Solutions, Inc.A Connected Community of Health
Building great products
• Product review sessions are conducted
• Done by expert groups in the organization, SMEs,
• Identify state of the product and identify future needs
• Product advisory committees to interact with customers and
get their inputs
• Innovative solutions - Allscripts Wand™
• Product management conducts education sessions for
upcoming business needs

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| Copyright © 2012 Allscripts Healthcare Solutions, Inc.A Connected Community of Health
Building great products - continued
• Product roadmap reviews with key clients
• Product management leading release planning sessions
for multiple distributed teams - continuously
• Frequent System demos for various stakeholders in the
company to keep them engaged during entire release
cycle of development. It is not a one-time transition.
• Cross product and cross-functional collaboration
meetings to prioritize backlog for integrated products

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| Copyright © 2012 Allscripts Healthcare Solutions, Inc.A Connected Community of Health
Investments –
• Product owners frequently visit offices around the
world.
• Work with development teams for few weeks at site
• Groom new product owners
• Building expertise for new teams
• Opportunities for development teams to visit
customers to understand them better
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| Copyright © 2012 Allscripts Healthcare Solutions, Inc.A Connected Community of Health
Questions?
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| Copyright © 2012 Allscripts Healthcare Solutions, Inc.A Connected Community of Health
Thank you!
Website –
www.Allscripts.com
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