The document discusses Humana-Medicare's success with search engine optimization (SEO) and inbound marketing strategies. It outlines changes in consumer purchasing behavior toward online research and the need for companies to get found online through SEO rather than outbound marketing. It then details Humana-Medicare's SEO strategy of publishing various types of content on blogs, social media sites and their own website, which resulted in high search engine rankings and traffic that drove leads and sales. The key lessons are to optimize websites, publish content and build relevant links to get found through search and social media.
2. Agenda
Changes in Purchasing Behavior
Outbound Marketing (Direct Response)
Inbound Marketing (Social Media)
Publish & Syndicate Content
What is SEO?
What to Publish?
Where to Publish?
Why Publish? Humana Results
Lessons Learned
Measurement
3. Changes in Purchasing Behavior
When was the last time when you were
considering making a purchase over $1000 that
you did the following?
Used the yellow pages
Attended a sales seminar
Responded to a print advertisement
Responded to a direct mail advertisement
Asked a friend for advice, and they emailed you a URL
Did a search on Google or another search engine
Today, the goal of marketing needs to be to “get
found” by customers when they are looking vs.
“in their face” when they are not looking.
5. Inbound Marketing
Blog SEO SEM Social Media
• Adwords &
Tools
• Content Ads
• Display Ads
• Google TV
• Web
Optimizer
• JumpStart
Program
6. Publish & Syndicate Content
Outbound Marketing Inbound Marketing
Telemarketing SEO/SEM
Events Blogging
Direct Mail Social Media
Print Ads/FSAs RSS
TV/Radio Free tutorials/tools
Community Dev. Viral Marketing
7. What is SEO?
Google uses more than 200 signals in their PageRank™ algorithm to
determine which pages on your site are most important.
Google then conducts matching analysis to determine which pages
are relevant to the specific search being conducted.
Google combines this data so they are able to put the most relevant
and reliable results first.
Keyword decisions should be based on the consumers of your
content.
Use Hubspot’s Website Grader to analyze your site for possible
improvements.
Use Google’s SEO Starter Guide to Learn More.
8. What is SEO? Visible
On Page
25%
Page Title
“Medicare Benefits & Plans”
Limit to 70 characters
URL
What you do in URL
Domain name, subdomain, folder
H1, H2, H3 Tags
Limit to only one primary heading
Page Text
9. What is SEO? Invisible
On Page
Continued
Description Meta Tag
“Medicare Benefits & Plans”
Limit to 150 characters
Keyword Meta Tags
Limit to 10 or less
Alt Text Behind Images
Behind all images
10. What is SEO? Page Rank
Off Page – 75%
More than a linking strategy between sites
Recommendations from Other Sites
Industry Blogs that include your site: www.humana-medicare.com
Social Bookmarking Sites (Digg, Delicious, etc.)
Anchor Text links within Blogs: Humana Medicare
Your Page Rank score from Google is about “trust” & “importance”
Links are hard to get that’s why search engines measure them
Humana-Medicare’s Page Rank Score = 6 (0 to 10)
Your score determines placement in organic search
Are the keywords used by consumers placing you in top 10?
Only 10 positions on each “results page”
11. What to Publish?
Blog
Podcast
Videos
Presentations
eBooks
Tools
News Releases
12. What to Publish?
Blog
Podcast
Videos
Presentations
eBooks
Tools
News Releases
13. What to Publish?
Blog
Podcast
Videos
Presentations
eBooks
Tools
News Releases
14. What to Publish?
Blog
Podcast
Videos
Presentations
eBooks
Tools
News Releases
15. What to Publish?
Blog
Podcast
Videos
Presentations
eBooks
Tools
News Releases
16. Where to Publish
Meeting and Socializing Online
1000s of Web sites
18. Why Publish?
Humana-Medicare – Winning the SEO Lottery
You Tube Channel: 3,263 viewings
You Tube Videos: 25,000 viewings
StaySmartStayHealthy: 26,000 visits
StaySmartStayHealthy: 1,200 bookmarks
Facebook SSSH Group: 109 friends
Humana-Medicare: Page Rank 6 out 10
Humana-Medicare: Traffic Rank Top 1%
Humana-Medicare: Web site Grade Top 80%
Google Search: Medicare Benefits, position 7
Google Search: Medicare Plans, position 3
19. Lessons Learned – Get Found
Search Engine Optimization
On Page and Off Page
Publishing Content
Linking Strategy
Social Media/Social Networking Sites
Search Engine Marketing
Keyword Strategy
PPC Advertising
Display Ads within Google Content Network