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JOB DESCRIPTION 2007
Job Description
JOB TITLE Manager Web
DEPARTMENT IT
LOCATION The Netherlands
SUMMARY OF JOB
The web manager will be ultimately for the quality and business effectiveness of XXX web assets. Engaging
with key stakeholders in the business, the web manager (the link in between) will work with Business
Analysts & Development Coordinators to ensure that appropriate development work is executed by internal
and external development organisations within the framework of the wider IT strategy.
Crucially the Web Manager will be responsible for putting in place processes and systems that ensure
appropriate levels of quality and a philosophy of continuous improvement is embedded in all those engaged
in the delivery of XXX web assets.
RESPONSIBILITIES AND MAIN ACTIVITIES
• Responsible for putting in place processes and systems that ensure appropriate levels of quality of the
web assets
• Responsible for the embedding of a philosophy of continuous improvement in all those engaged in the
delivery of XXX web assets.
The main activities are:
• Engages with business stakeholders to agree strategic objectives of XXX web assets
• Makes definition of web strategy in support of these objectives
• Makes execution of web strategy
• Ensuring appropriate documentation is in place for all web developments
• Ensuring all web development fits within the wider IT strategy
• Establishing and managing web quality management systems
• Establishing and managing web performance management systems
• Establishing and managing web user groups
• Establishing and managing systems/processes to support database/OTL/BTL marketing integration
with XXX web assets
• Acting as a central point of contact for all internet related issues for the business
• Developing and implementing concepts for zero touch web-based customer care
• Being a point of escalation for all web related issues
CONTACT WITH OTHERS
Business Analysts; Development Coordinators
REPORTING TO
CIO
1
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Job Description - Web Manager

  • 1. JOB DESCRIPTION 2007 Job Description JOB TITLE Manager Web DEPARTMENT IT LOCATION The Netherlands SUMMARY OF JOB The web manager will be ultimately for the quality and business effectiveness of XXX web assets. Engaging with key stakeholders in the business, the web manager (the link in between) will work with Business Analysts & Development Coordinators to ensure that appropriate development work is executed by internal and external development organisations within the framework of the wider IT strategy. Crucially the Web Manager will be responsible for putting in place processes and systems that ensure appropriate levels of quality and a philosophy of continuous improvement is embedded in all those engaged in the delivery of XXX web assets. RESPONSIBILITIES AND MAIN ACTIVITIES • Responsible for putting in place processes and systems that ensure appropriate levels of quality of the web assets • Responsible for the embedding of a philosophy of continuous improvement in all those engaged in the delivery of XXX web assets. The main activities are: • Engages with business stakeholders to agree strategic objectives of XXX web assets • Makes definition of web strategy in support of these objectives • Makes execution of web strategy • Ensuring appropriate documentation is in place for all web developments • Ensuring all web development fits within the wider IT strategy • Establishing and managing web quality management systems • Establishing and managing web performance management systems • Establishing and managing web user groups • Establishing and managing systems/processes to support database/OTL/BTL marketing integration with XXX web assets • Acting as a central point of contact for all internet related issues for the business • Developing and implementing concepts for zero touch web-based customer care • Being a point of escalation for all web related issues CONTACT WITH OTHERS Business Analysts; Development Coordinators REPORTING TO CIO
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