Managed Care Staffers Presentation 4.15.14

1. Managed
Care
StaffersM SC
p r e s e n t a t i o n

2. Managed Care Staffers’ Profile
• Established in 1995
• Provides you with unsurpassed
professional service in filling your
managed care staffing requirements
• Professionals who have worked in
Managed Care and understand your
administrative and support personnel
needs
• Provides only the highest quality
personnel-individuals who know and
understand the Managed Care
environment

3. Our Mission
• We are dedicated to delivering quality
staffing solutions in Managed Care – with
honesty and integrity.

4. Who Utilizes the Services of MCS?
• PHOs
• HMOs
• MSOs
• Hospitals
• Medical Groups
• Health &
Welfare Funds
• IPAs
• PPOs
• TPAs
• Healthcare Networks
• PSOs
• Insurance Companies
We service all of the Chicagoland metropolitan area by
providing personnel to:

5. Ultimate Value of Utilizing MCS
• We can save you money by absorbing the expenditures
your company usually associates with specialized
personnel recruitment in Managed Care.
• This includes advertising, pre-screening and personal
interviews, corporate and candidate profiling, reference
and employment verification, technical ability
evaluations, background checks when required, contract
and salary negotiations and replacement commitments.

6. Management Recruiting
Our candidates are experienced Managed Care professionals who are
qualified to meet your specific job requirements.
We handle positions at all levels, including, but not limited to:
• VP of Managed Care
• VP Contracting
• Director of Managed Care
Operations
• UR/UM Nurse
• QA/QI Nurse
• Case Manager
• Claims Manager
• Director Patient Financial Services
• Member Service Rep
• Credentialing Coordinator/Manager
• Provider Relations Rep
• Medical Biller
• Medical Collector
• Claims Examiners/Processors

7. Options
• Temporary
• Temp-to-Hire
• Direct Hire

8. • Managed Care Staffers’ recruiters follow a comprehensive routine to ensure
satisfaction with all candidates submitted. For any temporary order, e-mails or faxes
of resumes will be sent within 48 hours, interviews scheduled, or someone will be
scheduled to start work, depending upon client preference and requirements.
• No personnel request is too unique or specific. We find quality people to perform
shift work or very specialized technical work. Requests can be placed any time of
day or weekends. We respond promptly to voice mail messages and can begin a
personnel search immediately.
• We know all our employees personally. They are interviewed, evaluated on their
technical and communication skills, and references are thoroughly checked. We
choose resumes to match the client’s specifications. All resumes sent belong to
applicants who are available and have expressed interest in the position.
Selection and Screening Process

9. Managed Care Staffers does not discriminate on
the basis of race, color, national origin, gender,
age, religion, handicap, or veteran status.
We choose the most qualified people depending
upon the job description we receive from the
client.
Statement of Fair Employment

10. When placing an order for a temporary employee, please provide the following
information for the Managed Care Staffers account manager.
Checklist for Placing an Order with Managed Care Staffers
• List of specific instruments, methods, standards, or procedures with which the
employee must be familiar.
• Level of education or certification employee should have. Would you train a fresh
college graduate?
• Other skills required (computer, language skills, etc.).
• Duration of assignment (indicate whether position could become a regular position
within your company).
• Shift or hours of assignment (flex time?, weekends?, rotating shifts?).
• Does the work require labor that may be physically challenging or cause
discomfort to some employees (heavy lifting, fast pace, etc)?

11. Temp-To-Hire Employee Status Policy
• If your company wishes to hire a Managed Care Staffers
temporary as your regular employee, you may do so providing
the employee has worked as a Managed Care Staffers temp at
your firm for 640 hours of continuous employment. After this
period of time there is no conversion fee.
• If you would like to hire someone on your payroll before the
640 hours expires, a conversion fee is required.

12. All of our candidates sign the following agreement:
I, _______________________, agree that all
services to be performed on an assignment for
Managed Care Staffers will be considered
secret and confidential and will not be
disclosed to any unauthorized person.
Non-Disclosure Agreement

13. 1. Appearance - neat, clean, and
dressed appropriately for the
assignment.
2. Punctuality - report to the
assignment 15 minutes early and stay
for the duration of the time requested.
3. Absence - must call MCS if illness
or other circumstances cause leave of
absence from an assignment. MCS will
make replacements if requested.
4. Work problems - call account
managers at MCS to discuss problems
that may arise at the assignment.
5. Termination - give as much
notice as possible if prematurely ending
an assignment. A two-week notice is
expected for long-term assignments.
MCS will make replacements if
requested.
Employee Guidelines
Our candidates are expected to follow the following guidelines:
6. Confidentiality - all client
information is confidential. Work
performed on an assignment, nor the terms
of their employment should be discussed.
Employees are allowed to sign company
confidentiality agreements when necessary.
7. Pay Rates - pay rates are confidential.
They should not be discussed with the client
or other employees.
8. Telephone Calls - personal phone
calls must be made on the employee's time.
This should not take time from the
assignment. The MCS telephone number
should be given to friends and family in
case of an emergency.
• If employees do not meet these guidelines,
please call the Managed Care Staffers Account
Manager immediately.

14. MANAGED CARE STAFFERS, INC.
Staffing Specialists
Assignment Number
Last First Initial
Employee
Name
Client/
Company
Address
Round Hours to Nearest 1/4 Hour
First Week Ending Sunday / /
Start Time Lunch Start Lunch End Finish Time Total Hrs.
HR MIN HR MIN HR MIN HR MIN HR MIN
MON
TUE
WED
THU
FRI
SAT
SUN
TOTAL HOURS FOR THE WEEK
Second Week Ending Sunday / /
Start Time Lunch Start Lunch End Finish Time Total Hrs
HR MIN HR MIN HR MIN HR MIN HR MIN
MON
TUE
WED
THU
FRI
SAT
SUN
TOTAL HOURS FOR THE WEEK
TOTAL REGULAR HOURS FOR TWO WEEKS
TOTAL OVERTIME HOURS FOR TWO WEEKS
TOTAL HOLIDAY HOURS FOR TWO WEEKS
TOTAL VACATION HOURS FOR TWO WEEKS
Employee Signature Date
The bottom lines must always be signed by (1) the employee and (2)
the direct supervisor of the employee, or signed by someone with the
authority to verify his or her hours. The signature is verification that
the hours on the timecard are accurate. You are billed accordingly.
Timecards must be returned to Managed Care Staffers every other
Friday. In order to complete the payroll and billing, they must be
turned in at the end of the work day on the second Friday of the pay
period. If the employee is working the weekend, the timecard must
be faxed by the following Monday morning at 9 AM. The fax is
(847) 699-0399 and is available 24 hours a day.
Do not include lunch hours and breaks as hours worked unless it is
your company policy to do so. If lunch hours and breaks are added
as time worked, the invoice will reflect this.
Supervisor’s Signature________________________Date____________
_____________________ _________
Timecard Policy

15. PLEASE CHECK ONE IN EACH CATEGORY:
Excellent Good Satisfactory Fair Poor
ATTITUDE
ATTENDANCE
QUALITY OF WORK
QUANTITY OF WORK
SKILLS
SUITABILITY TO JOB
ADDITIONAL COMMENTS_________________________________________________________
Would you rehire? ____Yes ____ No
Employee Evaluation Form
• Employee
• Client Company
• Supervisor
• Dates of Temp Assignment
• Job Title
• Date
Please provide the following information. Your comments remain confidential to MCS.

16. PARTIAL LIST OF MCS CLIENTS
Evanston
Northwestern
Healthcare MSO
Advocate MSO Gottlieb West
Town PHO
Associated in
Nephrology
Loyola
University
Physician
Foundation
Bankers
Life Insurance
Co.
Family
Health
Network
MacNeal
(Chicago Health
Systems)
Resurrection
Health Centers
Gastroenterology
and Liver
Disease
Association
Genesis Clinical
Laboratory
Business Office
Health Services
Collaborative
University of
Chicago Hospital
Local 4 SEIU
Health and
Welfare Fund
Lake Forest
Managed Care &
Hospital
North American
Medical
Management
Midwest
Operating
Engineers
Benefits Fund
Northwestern
Medical Faculty
Foundation
Northwestern
Internists, Ltd.
Med3000
Caremark Rush North
Shore Medical
Center
St. Francis
Healthcare, Ltd
The Hartford Unicare

17. • Insurance Follow-Up Specialist
• Intake Coordinator
• LCSW - LPN
• Mailroom Clerk
• Medical Assistant
• Medical Biller
• Medical Coder
• Medical Lab Technician
• Medical Office Assistant
• Medical Receptionist
• Medical Records Clerk
• Medical Records Technician
• Medical Secretary
• Administrative Assistant
• Billing Clerk
• Billing Support Rep
• Cash Analyst
• Certified Medical Assistant
• Claims Auditor
• Claims Clerk
• Claims Examiner
• Claims Manager/Supervisor
• Clinical Care Specialist
• Collection Specialist
• Contract Specialist
POSITIONS COMMONLY STAFFED FOR
MCS CLIENTS
• Correspondence Representative
• Credentialing Clerk
• Customer Service Rep
• Data Entry Operator
• EKG Technician
• Eligibility Coordinator
• Enrollment Processor
• Executive Admin Assistant
• Executive Secretary
• File Clerk
• General Clerical Specialists
• Health Services Manager
• HEDIS Nurse

18. • Referral Nurse
• Referral Specialist
• Retail Pharmacy Auditor
• Service Representative
• Supervisor
• Systems Support Analyst
• Systems Trainer
• U/M Case Manager
• U/M Clerk
• U/R Clerk
• U/R Nurse
• Underwriting Technician
• Unit Secretary
• Medical Technologist
• Medical Transcriptionist
• Member Service Rep
• Office Manager
• Oncology Records Nurse
• Patient Account Rep
• Patient Care Coordinator
• Patient Sitter
• Payment Poster
• Pharmacist
• Pharmacy Technician
• Pharmacy Warehouse Tech
POSITIONS COMMONLY STAFFED FOR
MCS CLIENTS, CONTINUED
• Phlebotomist
• Pre-Certification Coordinator
• Project Manager
• Provider Relations Coordinator
• Quality Assurance Nurse
• Quality Improvement Analyst
• Receptionist
• Referral Entry Clerk

19. SAMPLE
Temporary Agreement
July 17, 2012
Ms. Lisa Johnson
Solutions Management Services, Inc.
100 Main St.
Chicago, IL. 60604
Dear Ms. Johnson:
Thank you for the opportunity to be of service to you. Attached is our
Agreement for Temporary Personnel Services for the employee beginning
work at your facility. Please sign and return the Agreement to our office.
We look forward to continuing to be of service to you. If you should have any
questions, please call me or Frederic Mack, Director of Marketing and
Recruiting, and we will be happy to assist you.
Very Truly Yours,
Christopher P. Jepsen
President

20. A. PERSONNEL CLASSIFICATIONS AND RATES
Personnel work duties/classification and related billing rates are agreed upon per the
above. Overtime shall be charged for all hours worked in excess of 40 hours per week.
Overtime must be authorized by client.
B. SUPERVISION IN CLIENT’S FACILITY
Direct supervision of assigned personnel shall be the client’s responsibility.
C. TIME KEEPING
Employee shall complete and sign a bi-weekly time card, and submit to client for
approval and signature. Client shall return a signed copy to MCS and a copy to the
temporary employee.
D. INVOICING
Using approved time sheets as a basis, MCS shall submit bi-weekly
invoices to client. Invoicing terms are net 15 days.
E. BENEFITS
MCS is responsible for vacation pay, holiday pay, payroll taxes, workers' compensation,
public liability and unemployment compensation.
F. WORKING FACILITIES
While working on the client’s premises, it is understood that the client shall provide
working facilities such as desk, work space, utilities, telephone, etc. at no cost to MCS.
Client also is responsible for all safety equipment, which shall be the same as the
equipment provided for the client’s regular employees.
AGREEMENT FOR TEMPORARY PERSONNEL SERVICES
S
A
M
P
L
E

21. G. NON-DISCLOSURE OF PRACTICES
Upon written agreement with the employee, all services to be performed for the client
will be considered secret and confidential and will not be disclosed to any
unauthorized person.
H. SOLICITATION OF PERSONNEL
MCS and the client agree not to solicit or hire any personnel from the other. This
includes personnel whose employment at MCS is pending (acceptance by the client)
for assignment to client’s place of business.
I. TERMINATION OF AGREEMENT
Client agrees to give notice of intent of termination of this agreement and/or the
services of the assigned personnel 3 days prior to the desired date of termination.
Termination of the services of personnel furnished under this agreement, for reasons
other than completion of a specific job, can be effected immediately by verbal
notification to MCS.
J DIRECT HIRE/CONVERSION
MCS charges no fee if client wishes to hire a MCS temporary employee as a regular
employee after 640 hours of continuous employment.
If the client wishes to hire the temporary employee permanently before the 640 hours
expires, a conversion fee is required and is calculated as follows: 1) from 1 to 160
hours, 25% of annual salary; 2) from 161 to 320 hours, 15% of annual salary; 3) from
321 to 640 hours, 10% of annual salary.
AGREEMENT FOR TEMPORARY PERSONNEL SERVICES
S
A
M
P
L
E

22. SAMPLE
Direct Hire Agreement
July 17, 2012
Ms. Lisa Johnson
Solutions Management Services, Inc.
100 Main St.
Chicago, IL. 60604
Dear Ms. Lisa Johnson:
Thank you for selecting Managed Care Staffers to assist you in the
recruitment of a Claims Examiner. We appreciate the confidence you have
placed in our organization and also the opportunity to work with you. The
following is our Direct Hire Placement Agreement that defines the terms of
our agreement.
Should you have any questions, please give us a call.
Very Truly Yours,
Christopher P. Jepsen
President

23. SAMPLE Direct Hire Placement Agreement
AGREEMENT: Managed Care Staffers (MCS) will refer qualified candidates to Solutions Management Services, Inc. (SMS)
per your request. A placement fee will apply to candidates referred by MCS for a specified or an alternate position and employed
by SMS an affiliate or any other entity as a result of subsequent referrals by SMS as either an employee, consultant or independent
contractor, within twelve (12) months from the date of MCS last referral.
MCS is an equal employment opportunity employer. All applicants are referred based on their qualifications only, with total
disregard for their race, sex, age, creed, place of national origin or disability.
GUARANTEE: Provided the full fee is paid within fifteen (15) calendar days after the starting date of employment, a ninety (90)
calendar day pro rata guarantee will be in effect. Otherwise, a thirty (30) calendar day pro rata guarantee will be in effect. If the
employee's employment is terminated for any reason other than reorganization, takeover, material change in job responsibilities or
elimination of position within the applicable guarantee period, MCS will replace that employee for the same position at no
additional fee. If MCS is unable to replace the employee within a reasonable time period, MCS will credit a pro rata portion of the
fee paid toward future invoices. The credit will be equal to 1/90th or 1/30th, as applicable, multiplied times the number of days
remaining in the guarantee period as of the last day of employment.
FEE: All fees are based on a percentage of the employee's first year's compensation, as agreed upon by MCS, the candidate and
SMS and may include expected bonus, commission or guaranteed salary increase that is part of the initial job offer. The fee is 25%
and is due within 15 calendar days of the employee's start date. When applicable, sales and service taxes will be added to the
invoice.
TERMS: If a MCS candidate accepts a position with SMS within one year of referral by MCS, the full fee (25% of the first year's
compensation) for that referral is due and payable to MCS. Your acceptance of our referrals constitutes acceptance of the terms of
this agreement.
CONFIDENTIALITY: All resumes and other information regarding the placement of a candidate are confidential and may be
used by SMS to evaluate the employment eligibility of a candidate only.

24. Conclusion
MCS
(847) 390-0370
Service-Industry Specific
Quality-5 Step Recruiting Process
Value-Economical & Flexible
2604 Dempster Street, Suite 305
Park Ridge, IL 60068
(847)390-0370 Fax (847)699-0399
E-mail: emurawski@managedcarestaffers.com
www.managedcarestaffers.com