TSC Staff is ready to serve your hotel, casino or vacation ownership resort.

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Formalized In
2014
From All Of Our
Experience Since
1987
www.theservicecompanies.com
www.tscstaff.com

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TSC Staff - At Your Service!
Today You Will Learn....
• Who is TSC Staff and why TSC Staff was created.
• Where we are located and the hospitality companies we service.
• Why your organization should use TSC Staff.
• Positions that we can provide to your organization.
• Our staffing capabilities and processes to provide great service.
• Pricing and billing terms - you choose your own price from our matrix.
• Additional services that we can provide.
• That we have the most seasoned executive team in hospitality staffing.
• How to place an order and start receiving staff from TSC Staff.

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■ Formalized in 2014, TSC Staff is the outcome of The
Service Companies providing staffing and managed
services to the hotel, casino and vacation ownership
industries since 1987.
− Largest provider dedicated only to the hospitality
niche, founded 25 years ago
− TSC is the holding company for the best cleaning
operators in hospitality: Full Service Systems (FSS),
JRS International (JRS) and most recently,
Maintenance Masters (MMI)
− Headquartered out of Miami, FL and Las Vegas, NV
■ Provides a full range of staffing and managed services
to over 450 casino, hotel and vacation ownership
customers across the US and Caribbean
■ Owned by DLJ Merchant Banking Partners, a Credit
Suisse affiliate, and Vision Capital Partners
TSC Company Overview

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The Service Companies
Customer Base

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Why Do Hospitality Companies
Use Staffing Services?
■ Supplement a departments existing staff.
■ Many hospitality companies staff their departments with 50% of their own staff and 50%
of the staff through hospitality staffing companies.
■ As a “Peak” season supplement. Need the capability to quickly “flex” up or down.
■ In many hotels and casinos the hospitality staffing companies employees comprise the
entire department while managed directly by the properties managers and supervisors.
■ As a “bridge” for several months or years to a complete outsourced solution. Slowly
replacing their in-house staff as they turnover on a one for one basis with TSC STAFF
employees.
■ In the case of TSC Staff – personalized HR services.
■ To assist with complying with some of the Affordable Care Act.
■ Staffing companies provide an all inclusive bill rate. When properties hire their own
employees they are at risk for high per employee corporate benefit allocations.

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Typical Operations Structure
When Using TSC Staff
Property Department
In-House Manager And Supervisors
Managing Staff, Budget And Service
Fixed Staff Higher Cost
Property Department
50% In- House Hourly Employees
Variable Staff Lower Cost
Property Department
50% TSC Staff Hourly Employees
TSC Staff
Staffing Manager
Providing Service
And Staff
Flex Variable
Staff Based
On Business
Levels

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TSC STAFF Differentiators
■ Staffing the hospitality industries major brands since 1987. We are experts.
■ We are your human resources and staffing business partner.
■ Highly trained and experienced field and corporate human resources team.
■ Transparent pay and billing rates.
■ Unmatched staffing and recruitment systems.
■ Local TSC Staff manager assigned to you delivering personalized service.
■ Nationwide network of Hotel and Food & Beverage Operations Directors and Managers to lend
operational support to your property as needed.
■ Provide free management and supervisory recruitment to your property as an added value at no
cost to you. This service is for any departments at your property as long as you are using 10 TSC
STAFF employees per day.

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Positions We Staff
■ Hotel Housekeepers
■ Hotel Houseman
■ Hotel Housekeeping Supervisors
■ Laundry Attendants
■ Stewards
■ Kitchen Cleaners
■ Public Area Cleaners / EVS
■ Cooks
■ Food Hosts
■ Wait Staff
■ Banquet Servers
■ Facilities Maintenance
■ Management

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TSC STAFF Systems
■ Taleo Recruit (Applicant Tracking)
■ HireRight (Background Checks/DT/E-I-9)
■ Taleo Learn (LMS)
■ Paychex HRO
■ Ethics-Point (800 Hotline Number To Report Wrongdoing)
■ Infor WorkBrain (Hours Tracking And Approval)
■ When I Work (Scheduling/Texting/Email Schedules)
■ Call Em All (Automated Scheduling Calls)
■ TSC STAFF IPHONE APP (Orders, Apply For Jobs)

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Employee Benefits – On Par With Many
Hospitality Companies
■ Employees Eligible for Obamacare or free Medicaid.
■ Limited Medical Plan Supplement.
■ Dental Plans (HMO and PPO).
■ Vision Plan.
■ Universal Life Insurance.
■ Disability, Critical Illness and Hospital Indemnity Coverage
■ Access to The Service Companies Benefits Service Center.
■ 401K Plan with $ for $ match up to 4%. Eligible for match after one year of service.
■ Nationwide Discount Program through Working Advantage.
■ Hospitality Federal Credit Union. Headquartered in Memphis, TN.
■ Paycards and/or Direct Deposit.
■ The Service Companies College Scholarship Awards for children of Hourly Employees.
■ Tuition Reimbursement for Hourly Employees.
■ Legal Benefit through legal shield/ATT Cell Discounts

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TSC Employee Awards and Pride!
TSC Clean The World Winner
Won Trip To Philippines For Soap
Distribution
Nevada Hotel & Lodging
Association
Housekeeping Employee of Year
TSC Housekeeping Employee
TSC Employee Scholarship
Winner
TSC Employee
Scholarship Winner
TSC Employee Celebration TSC International Students TSC Supervisor Pride TSC JRS In Action
TSC Reno Housekeeping Employees Winning 3 of 5 Events In The Reno Housekeeping Olympics

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TSC STAFF Can Help Minimize
Your Affordable Care Act Issues
The Affordable Care Act is the most wide-ranging change in health care and insurance law in United States history. The
Service Companies has invested nearly two years and substantial resources into developing a comprehensive plan for
navigating through this complex piece of legislation. Though implementation was delayed, below are a number of key
points to consider as you look to how a managed services partner can assist your property and minimize the impact today
and set you up for the future.
❖ Have you estimated the total cost and impact of the ACA to your organization including the impact of any mandates,
and developed a strategy for managing those costs?
❖ If your organization currently provides an affordable plan that meets the minimum eligibility requirements, have you
considered the costs associated with increased enrollment due to the personal mandate? And the potential for
substantial insurance rate increases?
❖ By offering an affordable bronze level health plan to your associates making between $8.00 – 12.00 per hour who can
only contribute 9.5% of their wages to the employee paid portion of your plan.
❖ If an employee chooses to opt-out they will assessed a personal tax. More importantly, the employee will not be eligible
to go to the exchange and receive the federal subsidy. This “lost” benefit to an employee amounts to a value of up to
$3000 for single coverage and $14,000 for family coverage.
❖ ACA and the pending immigration legislation will put a spotlight on companies who employ undocumented workers.
The Service Companies offers comprehensive solutions to mitigate the staggering costs associated with Affordable Care
Act. TSC has years of expertise in managing large part time workforces that provide full time coverage of all your
operational needs.

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Affordable Care Act:
TSC Staff is The Expert
The Service Companies in conjunction with our vendor partners has been preparing for the
Affordable Care Act for the last several years. We have studied and analyzed how it will effect
our customers, employees and The Service Companies. As a result we have had our own
ACA Web Portal Created. Click on the link below or copy and paste in your browser to view
view the TSC ACA Web Portal.
http://www.myhcranswers.com/TSC

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Transparent Pricing Model
■ We work together to strategically determine pay rate by job title based on the market position of your property.
TSC STAFF recommends paying market pay rates based on survey data – not above or below. As your HR
Business Partner we will provide wage survey data.
■ Bill rate is tied to the pay rate.
■ The rates above do not reflect holiday pay rates and bill rates. If your property pays holiday pay to your own
employees TSC STAFF recommends (but doesn’t require) agreeing to compensate TSC STAFF employees for
holidays.

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Billing and Contract Terms
■ TSC STAFF recruits, conducts new hire and basic safety orientation for employees.
■ TSC STAFF pays employees through pay cards, direct deposit or paper checks.
■ TSC STAFF handles all employee relation issues including coaching, counseling, reward and recognition and
terminating or re-assigning employees.
■ TSC STAFF will handle call –offs.
■ Property responsible for job specific safety training.
■ Hours are tracked either through sign in sheets (smaller accounts) or through Infor Workbrain Time and
Attendance.
■ As long as the property contact approves and edits hours each day a daily billing estimate is emailed the
following day.
■ If hours are incorrect they can be reconciled that day.
■ Billing rates are tied to employee pay rates and are emailed weekly with 30-day payment terms.
■ The minimum order for TSC STAFF is 5 employees per day.
■ Contracts can be cancelled upon 30 days notice and employees can stopped being scheduled immediately. No
long term commitments.

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Back of House Labor Issue #1:
Inability to Attract & Retain Quality Labor
How we solve this issue:
■ TSC has built out a best-in-class Human
Resources infrastructure to support all of our
subsidiaries.
■ We offer benefits to all employees, publicly
reward exceptional work and actively promote
from within which serve to attract a quality
team.
■ Customers frequently cite the Company’s unique
ability to find talent when the properties could
not as a key competitive advantage.
■ Property can rely on TSC STAFF for back of
house staffing if in-house HR is busy staffing
front of house or management positions.
Back of House Labor Issue #2: Compliance
How we solve this issue:
■ The Company goes above and beyond all worker
legality requirements for new employees by
documenting ID and social security number, then
every new associate must have:
− Electronic I-9
− W-4
− Criminal background check (at your direction)
− Drug screen (at your direction)
− E-Verify at your direction. Except where
required by law.
Additional Benefits of
Using TSC STAFF
Attraction, Retention and Legal Compliance

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Additional Staffing Services
To Assist Your Property
■ Through a partner organization we can provide your property with 3-month international students on J-1
Visa’s.
➢ 3 seasons. Winter, Spring and Summer. No charge to your property.
➢ Students will work on your payroll as your employee. Your property will video interview the students.
■ Through a partner organization we can provide your property with 12-month international students on
internship or trainee J-1 Visa’s.
➢ 12 month internship or trainee. No charge to your property.
➢ Students have attended school for culinary or hospitality management. Students will work on your payroll as
your employees.
➢ Your property will video interview the students or attend culinary demonstrations in their country.
■ Through a partner organization we can provide your property with employees who will work on H2B visa’s.
There is a cost for this service for visa processing and relocation fees.
➢ Countries can include Mexico, Peru, Jamaica and Eastern Europe.
➢ Employees work on your payroll as your employees. Your property will video interview or may attend
recruiting events in these countries.
■ TSC STAFF provides Management and Supervisory recruitment services for all departments.
➢ Filling your open management and supervisor positions that work on your payroll.
➢ We maintain a large database of hospitality supervisors and managers. Several thousand.
➢ We will function as hospitality management recruiters on your behalf.
➢ Customers who use 10 TSC STAFF employees per day receive this service for free.
➢ For customers not using staffing services the fee is 15% of first years salary. Most “headhunters charge 20%
of first years salary.

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18
Outsourced (Managed Services) Provided Through The Service Companies
Back of The House
Additional Services
Other Than Staffing
Front of The House Additional Services
■ Deep kitchen cleaning
Sanitization of all ovens, grills, hoods,
grates, pads, pipes and preparation
areas
■ Stewarding services
Dishwashing, trash, floor, moving
supplies and general kitchen cleaning
during operating hours
■ Employee-only area cleaning
Hallways, locker rooms, cafeterias,
executive offices, laundry areas,
housekeeping & maintenance staging
areas
■ Laundry services
Manage and operate on-site laundry
services including equipment and
supplies
■ Housekeeping
Our specialty! The turn-key
management of cleaning hotel rooms
and hallways including turndown
service, scheduled “deep clean” room
maintenance and equipment
management
■ Public area cleaning
24 hour cleaning of lobby, restrooms,
conference space, restaurants, gym,
pool area, spa, bars, nightclubs
■ Casino area cleaning/EVS
24 hour cleaning of gaming areas and
machines with minimal disruption to
customers
■ Supervisor/Management
Recruitment
■ Window & chandelier cleaning
Merged with JRS International in
October 2010, the industry leader!
■ Marble floor care
Three step restoration process in
addition to daily grinding and
polishing
■ Special floor care
Restoration and maintenance of various
high-traffic area floor surfaces such as
wood, vinyl, carpet
■ Grounds keeping
Lawn manicuring, seasonal and annual
planting, scheduled weeding, daily
plant maintenance
Complete Outsourced Service Offerings

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Summary of TSC Advantages
■ TSC STAFF is the outcome of The Service Companies experience in providing staffing and managed services to
the hospitality industry since 1987.
■ Provide all back of house and some front of house staffing services.
■ We are your Human Resources and Staffing Business Partner.
■ Allows you to "flex" staff up and down more easily.
■ Billing rates are tied to employee pay rates.
■ The company is financially strong, transparent and responsive.
■ Currently provide either staffing services or managed services to almost all the major hospitality brands.
■ Best in class HR Systems, HR Staff and HR Processes.
■ Additional services include management recruitment and placement of employees on visa’s on your payroll as
your employees.

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Next Steps
Mike Rosenow will email and call you in the next week to follow up.
Mike Rosenow
Chief Staffing Officer
TSC Staff
702.518.4396 (Direct)
(855) 9STAFF6 (Orders)
mrosenow@theservicecompanies.com

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TSC Leadership Biographies (1 of 2)
Mike Rosenow, SVP-Human Resources & Chief Staffing Officer
Mike Rosenow joined The Service Companies as Senior Vice President of Human Resources in June
2009. Prior to joining TSC, Mr. Rosenow spent over 10 years with Harrah's Entertainment, Inc.. While
with Harrah's, Mr. Rosenow held positions of increasing responsibility in Human Resources and
Compliance including: Director of Human Resources, Director of Customer Service, Regional Vice
President of Human Resources and Vice President of Human Resources and Risk Management . Mike
and his team have developed a best-in-class Recruitment and HR organization and are ready to put it
to work for you and your property.
Kurt Wong, SVP-Operations & Chief Operating Officer
Kurt Wong started with Hilton Hotels in 1988 as Director of Food & Beverage for the 2000 room
Hilton in Reno, NV. In 2004, he joined Harrah's as Director of Food and Beverage for their 1000 room
casino resort in Reno, NV, and was quickly promoted to Director of Operations. In that capacity, he
was responsible for all non-gaming aspects for the resort. In 2008, he was promoted again to Vice
President of Asian Player Development. Mr. Wong joined The Service Companies in April of 2009 as
Vice President-Operations and was promoted to his current role in February, 2012.
Steve Wilson, President & Chief Executive Officer
Steve Wilson joined The Service Companies in November 2008 as Senior Vice President and General
Manager responsible for all operations of the company. He was promoted to President in December
2010 and to Chief Executive Officer in June 2011. Prior to joining TSC, Mr. Wilson spent twenty
years with Hyatt Hotels Corporation with extensive experience in operations and financial
management. Mr. Wilson began his career as a Hyatt Corporate Management Trainee and held various
management and leadership positions in large and small luxury hotels and resorts across the United
States. He most recently served as General Manager at one of Hyatt’s largest hotels.

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TSC Leadership Biographies (2 of 2)
Joel Shumaker, General Manager of JRS International
Joel Shumaker joined The Service Companies in October 2010 following the merger of JRS
International and The Service Companies. Over 30 years ago, Joel founded JRS International, the
nation's leading chandelier and window cleaning company dedicated to the hospitality industry. From
1980-2010, Joel and his team of experts grew JRS from one customer to +250, spanning the US and
Caribbean. Serving such brands as the Ritz-Carlton, Four Seasons and Hyatt, to name a few. Joel
continues to run the new, larger JRS International in his current role.
Victor Lopez, SVP-New Business Development
Victor Lopez has a distinguished 35 years of experience in all facets of hotel development and
operations, including a 30 year career at Hyatt Hotels Corporation, most recently as Senior Vice
President-Development and Field Operations. In his leadership roles at Hyatt, he oversaw the
operations of 32 properties from South America to Hawaii, including all resort properties in North
America. He was instrumental in the development and implementation of Camp Hyatt, Spa Hyatt,
Golf Hyatt as well as the gaming operations attached to Hyatt Resorts. Mr. Lopez joined The Service
Companies in June, 2010.
John Thiesfeld, SVP -Sales & Marketing
John Thiesfeld joined the Company in July 2009 after spending time running a property asset
management firm for multiple luxury resort and hotel customers. Prior to asset management, he
enjoyed a distinguished 25 plus year career in hospitality sales and marketing. Within that tenure,
Mr. Thiesfeld spent nearly seventeen years with Hyatt Hotels Corporation in various senior sales and
marketing roles from on-property positions to corporate office. John most recently served as Vice
President-Revenue over some of Hyatt’s largest regions.