1. First Call Company Profile
Company Profile for a Bid or Proposal
Company Profile
General Company Information
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First Call Outsourcing Ltd
14 Pearl House Bldg, 16 Sir Virgile Naz Street Port-Louis
Republic Of Mauritius
Tel/Fax: (00230) 211-8083
Mobile Number: (00230) 254-7661/921-5527
Firstcall.outsourcing.hr@gmail.com
BPO(Business Process Outsourcing)
Mr Luckhun Ashok & Mr Mohit Rinstalsingh.
Company Details
 Creation Of Company: 4th January 2012
 BRN N0:C 12107016
 CERTIFICATE OF INCOORPORATION N0: 107016
Company Capacity
Human Resources
 FIRST CALL OUTSOURCING LTD is operated in Mauritius Island located
in the Indian Ocean We understand your business concerns, our company
CEO and head I. T. are Mauritians, we are engage in telephone and Internet
contact, call center operations, information technologies and management,
telecommunications, sales, customer service and marketing efforts. In regards
with TEAMWORK we have the best team ready to work the way clients want.
Our team is consist of 100% highly trained agents which can do both inbound
and outbound., 90% of our agents are experienced agents and most of them
have been working in Call Center Business for more than 2 years. They are
experienced both in B2B and B2C accounts, specialized in pulling out customer
information (CREDIT CARD NUMBER, CUSTOMER INFORMATION,
and BUSINESS INFORMATION and Etc.). They are highly trained in
customer service accounts (TECHNICAL SUPPORT, BILLING AND
COLLECTION, also CUSTOMER ASSISTANCE AND INBOUND UP
SELLING). We have a good Human Resource Management team to evaluate
agents that are trained to make sure that we have the best agents on the floor.

2. Our Trainers were chosen by the HRM because of their experience and
achievement of being the top sellers in the campaigns they worked on in the
past. We don’t stop training after the campaign start we continue monthly so
our agent stays fresh and excited and on top of their game. We do have a
turnover of 20 employees with capacity of expansion ,depending on fields of
Operation.
Financial
 Break Even Transition
Technical
 We provide clients with:
Higher quality telephone and web-based customer service and sales operations
Lower base operating costs
Maximum customer value
We deliver through:
Specialized computer telephony technologies
Call center development experience
Human resources management and process expertise
We go above and beyond for our clients; we treat them like they are a part of our
family.
Our Mission:
FIRSTCALL OUTSOURCING LTD is aiming to be the best in the BPO industry
by giving them the best service and work force. Not just here in Mauritius but
throughout Europe, Africa & USA. We are willing to be committed and to do our
very best for our international clients (USA, UK, CANADA, AUSTRALIA,
SINGAPORE and etc.)
Our Vision:
VISION: FIRSTCALL OUTSOURCING CO.LTD as a Successful Company and
will continue to rise in BPO industry, READY TO BE YOUR BRIDGE TO
SUCESS! In a very short time our goal is to have 200+ experienced employees not
just Call Center agents but also back office jobs (DATA ENTRY, ENCODING,
ACCOUNTING etc.) and Transcription. Our Long term goal is staying with the
company who believed in us.
Other
 references or success stories in a similar project