1. VIDA S. DRAKE
4 Hunter Road, Farnborough, Hampshire, GU14 0AU
Tel: 07751022047 Email:vsd1974@yahoo.co.uk
A hardworking, enthusiastic and helpful individual always willing to take on new tasks and
projects to develop and learn.
Key Skills
• Team player and working independently
• Communicating effectively with colleagues, customers and suppliers
• Maintaining accurate manual and computer records
• Complying with procedures and health and safety standards, maintaining a safe
working environment
• Organising resources and supervising staff, allocating workloads
• Coaching and training new and existing staff
• IT literate – Word, Excel , Outlook and Oracle
• Always willing to learn new things
EMPLOYMENT HISTORY
TOSHIBA INFORMATIONS UK LTD, WEYBRIDGE
Supplying video and audio systems to public and trade customers
CUSTOMER SUPPLY EXECUTIVE 01.02.2012 – 31.12.2015
• Liaise with sales team to fulfil orders
• Input customer orders using the Oracle system
• Make bookings with customers
• Liaise with logistics to make sure stock is dispatched efficiently
• Liaise with customers to sort out any changes to bookings
• Maintain sales orders entry/ amendment
• Maintain stock levels according to forecast plans
• Manage stock allocation in times of short supply
• Ensure authorised pricing is applied
• Make bookings in accordance with customer loading specifications
• Maintain customer loading instructions used by the warehouse
• Inform carrier of collection and delivery instructions.
• Generate picking documentation for warehouse
• Maintain a delivery failure log, ensuring that each issue is addressed
• Check that all orders are complete prior to picking by the warehouse
• Ensure that load yields are maximised
• Pre-arrange customer deliveries before stock arrival in line with production schedules /
allocation plans
• Identify opportunities for direct shipment from the factory / docks
TOSHIBA INFORMATIONS UK LTD, WEYBRIDGE
Supplying video and audio systems to public and trade customers
RETURNS ADMINISTRATOR 31.10.2009 – 01.02.2012
• Process returns requests
• Liaise with other departments to resolve queries
• Maintain filing support system
• Raise credit requests

2. • Process customer exchanges
• Ad hoc assignments
TOSHIBA INFORMATIONS UK LTD, CAMBERLY
Supplying video and audio systems to public and trade customers
SENIOR STORES ASSISTANT 14.11.2005 - 31.10.2009
• Supervising all aspects of the stores and warehouse including allocating workload to 5
permanent and 4 temporary staff.
• Controlling the receipt, storage and dispatch of all spare parts.
• Managing stock accurately using rolling physical inventory counts.
• Ensuring customer returns are handled appropriately, monitoring trends and
completing all supporting paperwork.
• Managing stock consumables e.g. boxes, brown tape and jiffy bags to a budget of
c£28,000 p.a.
• Handling goods-in quickly and accurately.
• Monitoring working practices and ensuring high levels of Health & Safety working
practices are maintained.
• Ensuring the maintenance of fork lift trucks and that in-date licences are held.
• Training new and existing warehouse staff and keeping accurate records of training.
• Key holder, providing cover for warehouse manager in his absence.
• Completing KPI reports when needed.
• Working closely with supply chain and customer service staff to resolve problems
quickly.
CMS CABLE MANAGEMENT SUPPLIES, FARNBOROUGH
Cable management for datacomm’s, CCTV and Broadcasts industries dealing mainly with
trade customers
WAREHOUSE OPERATIVE 19.04.2004 - 11.11.2005
• Maintained a safe and tidy working environment.
• Carefully checked goods in and placed them in the appropriate location.
• Ensured that sales orders were picked, checked and packed correctly.
• Dealt with all returned goods quickly and in accordance with procedures.
• Monitored stock levels and dealt with queries from sales team.
• Used a TNT dispatcher as a delivery aid.
• Made sure shelves were filled and the stock rotated.
• Unloaded trucks with reach and counter balance fork trucks.
• Completed other duties that helped with the smooth running of the warehouse.
TRAINING & QUALIFICATIONS
Trained on counter balance, reach, pallet crane, PPT, POES
Fork Lift Truck Tutor training course
Full clean driving licence
First aid at work (St John ambulance) renewed 2015
Defibrillator (St John ambulance) renewed 2015
Fire marshal course
Manual handling course
Racking safety and inspection course
Health and safety representative course
Introduction to management course/ Practical management course
Time management course/Time management for outlook course
AS400 and Basic Excel course
National High School Diploma (taken in Croatia)

3. OUTSIDE INTERESTS
Swimming, Gym, watching Formula1 racing, traveling and cinema