Critique the customer contact model. What are its strengths and weak.pdf

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Critique the customer contact model. What are its strengths and weaknesses? Solution custome contact model describes the activities of costomer services. it includes support your customers, make them to contact us to their problems and querries, respond to the querries, oredering methods, tracking the orders, shopping features and payment methods. it is like customer centric, the benefits of this model is we can find satisfied customers and those customers will be with us for a longer period. the drawbacks are high cost and maintanance of customer database is very difficult..

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An entity with two multivalued attributes will be mapped as how many.pdf

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Assume you are the new CEO of the Delta Phi Corporation. When the Board of Directors appointed you CEO, they indicated that a strategy for the next decade should be developed. In your discussion post, indicate (based on the readings, not just personal opinion) how you would think about the task of formulating a strategy for the company looking at the decade ahead. Special attention should be given to how the different views of strategy by Porter and Mintzberg would influence your approach.LIST ALL REFERENCES There are two people, and only two, whose ideas must be taught to every MBA in the world: Michael Porter and Henry Mintzberg. This was true more than 25 years ago, when I did my MBA at USC. These are two academics who have had real impact for a long time. Part of their success, beyond having big relevant ideas, is due to their clear and concise writing skills (There is certainly a lesson in there for many of us business school academics). Both have been very influential in the study of strategy, an area of considerable interest to many Forbes readers. You can contrast their two views as Porter’s taking a more deliberate strategy approach while Mintzberg’s emphasize emergent strategy. Both are still taught, in fact, I taught Porter’s 3 Generic Strategies and his 5 Forces Model not two weeks ago in an undergraduate strategy course at McGill. Which is most useful today? The world of deliberate strategy is one that I remember well from my days as a corporate manager at IBM and then as an executive teacher at Oxford and LBS. It was a world of strategy planning weekends at posh hotels in the English countryside, where we sat in rooms discussing the 5 Forces in our particular industry and what would we change in the model if we had a fairy\'s magic wand. The output was 3 ring binders in North America and 2 ring binders in Europe. This worked well in its day, back in the 80s and part of the 90s, wonderful times now looking back on it, when the past was quite helpful in predicting the future. However, the nature of the world today no longer lends itself, by in large, to this type of strategy. Emergent strategy is the view that strategy emerges over time as intentions collide with and accommodate a changing reality. Emergent strategy is a set of actions, or behavior, consistent over time, \"a realized pattern [that] was not expressly intended\" in the original planning of strategy. Emergent strategy implies that an organization is learning what works in practice. Given today’s world, I think emergent strategy is on the upswing. Here’s why. But first, in the interest of transparency, I have worked closely with Henry co-directing and co- teaching on Leadership Programs at McGill, where we are both on the faculty, for more than a decade. In fact, many times, I have presented key parts of Porter’s ideas on strategy for a couple of hours and then Henry presents his ideas as a contrast to Michael’s. We started doing this tag team effort about 11 years ag.

Assume you are the new CEO of the Delta Phi Corporation. When the Bo.pdf

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A manager typically spends the least amount of time: Communicating Monitoring work outcomes Establishing plans and goals In quiet reflection alone in his or her office Which of the following terms best describe a manager\'s work? Check all that apply Varied (Work changes frequently) Continuous (Managers usually finish one piece of work before moving on to the next) Reflective (Managers spend a large amount of time thinking about things) Brief (Work occurs in small segments) Use the manager roles developed by Mintzberg to answer the following questions. Mintzberg placed managerial work roles into which of the following categories? Check all that apply. Interorganizational Informational Interpersonal Decisional g the role ofY Solution The correct answer is \"In quiet reflection alone in his or her office\". The success or failure of the manager-led team depends completely on the leader. A competent team leader can help develop and improve even the high performance team. A manager should be clear and straightforward, should have good communication skills, good organizing skill, leadership skill, can handle complex situations, deal with changes appropriately, should have good knowledge, etc. Leader should focus on balancing both work and people to improve performance. Employees satisfaction is an important aspect for better performance. Leader should focus on making the employee satisfied by creating a positive work environment. Rather than blaming, leader should guide the employees how to cope up with difficult situations..

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Write message.cpp and priorityq.cpp. The code in message.cpp and priorityq.cpp doesn\'t need any input or output statements. Do not modify priorityq.h, message.h, or main.cpp. main.cpp _____________________________________________________________________________ __ #include iostream #include fstream #include new #include cstddef #include \"priorityq.h\" using namespace std; int main(int argc, char* argv[]) { ifstream inputs; // Input file for commands char op; // Hold operation int n; // Integer input from file PriorityQ* ptr = NULL; // Will point to priority queue object Message msg; // Assembled message Priorities p; // Message priority char c; // Message priority input from file string s; // Message string from file // Output usage message if one input file name is not provided if (argc != 2) { cout << \"Usage:\ project03 \ \"; return 1; } // Attempt to open input file -- terminate if file does not open inputs.open(argv[1]); if (!inputs) { cout << \"Error - unable to open input file\" << endl; return 1; } // Process commands from input file getline(inputs, s); // Input comment line cout << s << endl; // Echo comment line inputs >> op; // Attempt to input first command while (inputs) { switch (op) // Identify and perform operation input from file { case \'#\': // Echo Comment getline(inputs, s); cout << \"--------\ \" << op << s << endl; break; case \'c\': // Constructor cout << endl << \"Constructor()\"; try { ptr = new PriorityQ; cout << endl; } catch ( std::bad_alloc ) { cout << \"Failed : Terminating now...\" << endl; return 1; } break; case \'+\': // Enqueue inputs >> c; // Input message priority from file inputs.ignore(100, \' \'); // Skip one space getline(inputs,s); // Input rest of line as the message cout << \"Enqueue(\" << c << \" \'\" << s << \"\'\" << \")\"; try { switch (c) { case \'H\': msg.SetPriority(HIGH); break; case \'M\': msg.SetPriority(MEDIUM); break; case \'L\': msg.SetPriority(LOW); break; } msg.SetMessage(s); ptr->Enqueue(msg); } catch (FullPQ) { cout << \" -- Failed Full PriorityQ\"; } cout << endl; break; case \'-\': // Dequeue cout << \"Dequeue() -- \"; try { ptr->Dequeue(); cout << \"Successful\"; } catch (EmptyPQ) { cout << \"Failed Empty PriorityQ\"; } cout << endl; break; case \'x\': // Purge inputs >> c; // Input message priority from file cout << \"Purge(\" << c << \")\"; try { switch (c) { case \'H\': ptr->Purge(HIGH); break; case \'M\': ptr->Purge(MEDIUM); break; case \'L\': ptr->Purge(LOW); break; } } catch (EmptyPQ) { cout << \" -- Failed Empty PriorityQ\"; } cout << endl; break; case \'?\': // Peek inputs >> n; cout << \"Peek(\" << n << \") -- \"; try { ptr->Peek(n).Print(); } catch (InvalidPeekPQ) { cout << \"Failed Invalid Peek PriorityQ\"; } cout << endl; break; case \'f\': // Front cout << \"Front() -- \"; try { ptr->Front().Print(); } catch (EmptyPQ) { cout << \"Failed Empty PriorityQ\"; } cout << endl; break; case \'r\': // Rear cout << \"Rear() -- \"; try { ptr->Rear().Print(); } catch (EmptyPQ.

Write message.cpp and priorityq.cpp. The code in message.cpp and pri.pdf

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Will a Pigovian tax always be equal to the marginal external cost of pollution at the socially optimal output level? Solution No as proved by Coase theorem there are transanction costs involved. They include monetary values for specifying, defining and enforcing property rights. There are high transanction costs particularly when parties involved are large. It may leave thus society saddled with excessive waste_waste over and above socially optimum level.

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Would you identify UTC’s approach to supply chain managemet as centeralized, decentralized or hybrid? Explain Would you identify UTC’s approach to supply chain managemet as centeralized, decentralized or hybrid? Explain Solution In business, a hybrid supply chain management can be defined as the combination of best elements of individuals, technology, and processes in order to develop a streamlined and end to end process. In case of United Technologies, the supply chain organization aims are supporting the entire value chain which includes strategy development, commodity management, contracting, supplier development, purchasing, materials management/logistics, delivery assurance and compliance. Thus it is quite evident that the company is trying to have a more sophisticated association of process, technology, and people so that better supply chain services can be offered. This kind of model undoubtedly represents the Hybrid supply chain management..

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White collar crimes are best defined as a wide variety of nonviolent.pdf

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Why do we diverge from the Rational Choice Paradigm when identifying problems and opportunities? Solution We diverge from the Rational choice Paradigm while identifying the problem and opportunity because it seems so logical, but is impossible to apply in reality. The reason behind it is that the model assumes that ‘people are efficient and are logical information processing machines’. But in reality, people have difficulty in recognizing problems and they cannot process the volume of information needed to identify the best solution to the problems; and even they face difficulty recognizing when and where their choices have failed. The second reason why the rational model doesn’t fit in reality is that it only focuses on logical thinking and ignores the fact that the emotions also influence, in fact even dominate the decision-making process.

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Why is lactose much more soluble in water than in ethanol? Solution Ethanol is an alcohol while lactose is a carbohydrate.Carbohydrates are soluble in water, they can have several hydroxyl groups which provides the molecule with water solubility. Ethanol on the other hand has only one hydroxyl group and the rest of the valences are occupied by hydrogen, this makes ethanol less soluble in water than lactose..

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Which of the following is a technology that takes an Internet signal and converts it into radio waves? A) mobile B) wi-fi C) digitization D) VoIP Which of the following is a technology that takes an Internet signal and converts it into radio waves? A) mobile B) wi-fi C) digitization D) VoIP A) mobile B) wi-fi C) digitization D) VoIP Solution The correct answer is Option B Wifi is a technology that takes an Internet signal and converts it into radio waves?.

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What aspect of Ethernet can be a problem for security? What mechanism(s) were added to fix the problem? Solution Please follow the data and description : Ethernet : In the stream of computer science and technologies an ethernet is a local area networking technology which used to transfer the data from one place to another in the form of analog and digital signals respectively based on the usage, and these cables are specially called as the coaxial cables. These are also used for th epurpose to carry the signals of radio of different frequencies. Ethernet and its Security Issues : Ethernet on the other hand has also some major security problems which did effect its networking badly. Some major problems are as follows : 1) The major security problem of Ethernet is that when the data is transferred from the source to the respective destination it generally moves almost from all the parts and divisions of the cable and then moves towards the receiving computer. So while this part of execution some sniffing programs that are used by the hackers might be dumped in that causes some serious problems. 2) As the technologies use the concept of peer to peer technology that has been adopted mainly to reduce the expense on the use of the coaxial cables in Ethernet but at the same time it provides an unsecured networking process because it is based on sharing the data. So when this is done in a workgroup the the different or the unrelated computer have the greater possibilities to see the data. So some of the.

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This project has been designed for you to get experience with basic computer graphics concepts and write a first computer graphics application in C++ 4.1. Overview § You should design a simple 2D scene with an object which you can move, e.g. a car, a robot, a person, a spaceship, a sword, etc. Use at least 50 points (vertex). 4.2 Required Functionality Here are the elements that your program must have. Despite this \"list\" of requirements, there is a lot of room for creativity! 40 points. Drawing and Double Buffering: You created a program that uses OpenGL and GLUT. The program compiles and runs. A window appears on the screen. You use double buffering. Something moves on the screen. The animation is flicker free. 40 points. Movement control: Implement keyboard control for the selected object (e.g. a car). The car is positioned in the Start Area. Use the following special keys: cursor down, cursor up, cursor left, cursor right. To make it harder you can forbid the user to break to speed 0, but always go forward a minimum speed. 10 points. Design / Make a Game / Effort: We will judge the general “design” aspect of the program. This includes various aspects. E.g. programs with additional features, visual design, ... will get some more points and programs with undesirable design choices will get less. Solution #include #include #include #include int main() { clrscr(); int driver = DETECT,mode; char *path = \"D:\\\\pgms\"; // place your tc file path initgraph(&driver,&mode,\"\"); putpixel(200,300,WHITE); line(0,400,639,400); //Road for(int i=0;i<500;i++) { line(50+i,370,90+i,370); arc(110+i,370,0,180+i,20); line(130+i,370,220+i,370); arc(240+i,370,0,180+i,20); line(260+i,370,300+i,370); line(300+i,370,300+i,350); line(300+i,350,240+i,330); line(240+i,330,200+i,300); line(200+i,300,110+i,300); line(110+i,300,80+i,300); line(80+i,300,60+i,340); line(50+i,340,50+i,370); line(165+i,305,165+i,330); line(165+i,330,230+i,330); line(230+i,330,195+i,305); line(195+i,305,165+i,305); line(160+i,305,160+i,330); line(160+i,330,95+i,330); line(100+i,330,120+i,305); line(120+i,305,160+i,305); circle(110+i,370,17); circle(220+i,370,17); delay(10); } getch(); closegraph(); return 0; }.

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The walls of the alveoli contain several layers of smooth muscle. contains goblet cells. are ciliated. are composed of simple squamous epithelium. are surrounded by cartilage. Which layer of the small intestine wall contains cells with microvilli? muscular is adventitia mucosa submucosa serosa Nutrient-rich blood from the digestive tract comes to the liver by way of the inferior vena cava. hepatic artery. celiac trunk. hepatic vein. hepatic portal vein. Which layer of the digestive tract is in direct contact with the food consumed? muscular is peritoneum submucosa serosa The muscular is layer in the wall of the digestive tract is skeletal muscle throughout the tract, especially in the large intestine. the layer of the digestive tract wall that contains capillaries. in direct contact with the food that is consumed. composed of a layer of circular smooth muscle fibers and a layer of longitudinal muscle fibers. connective tissue and the peritoneum. Solution 29. D. Single layer of simple squamous epithelium allows oxygen from the air to enter the blood capillaries of lungs. This aids in diffusion of gases in the lungs..

The walls of the alveoli contain several layers of smooth muscle. co.pdf

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the effect of the cold war on America\'s foreign and domestic policies. Solution The late 1940’s were a time of much change in American society. World War II had just ended and most of Europe was forced to pick up the broken pieces of what was left of its nation. Despite Europe taking most of the damage, America also had to face changes. Due to the expanding threat of the Soviet Union, or its Communistic ideals, America took a stance and plunged itself into the Cold War. This war did not involve direct fighting with Russia, but still affected American society and domestic policy. The war led to a fear of livlihood when Joseph McCarthy began his “witchhunt”. It lead to an enlarged fear of nuclear war in Americans. The Cold war also led to tax payer money being spent on defense and expansion of sciences. Despite the fear of impending doom, during the Cold War, one of the main fears an American had was being accused of being an communist. The “red scare” was a real government task that made Americans fear losing their jobs and becoming enemies of the state. In the 1950’s, a man by the name of Joseph McCarthy came up with a list that stated the names of “known” communists that invaded the American government. This lead to the beginning of the House Committee on Un-American activities. The duties of this group was to investigate anyone who may be suspicious of un-american activitIes. They would attack anyone in their way and claim it was justified because they feared the Communists invading their nation (Document 2). The government began to require employees to pledge an oath saying that one is not a communist, or has affiliation with one or any similar organization (Document 1). Breaking this oath meant investigation and possibly a trial. Never before had something like this happened in American society. Many applauded the government for rooting out the cause of the Cold War, but many also question the viability of the accusations against potentially innocent individuals (Document 4). The Cold War caused American society to become divided over the fight against communism. It also pinned man against man, and caused a fear of an impending war. Despite being cold a “cold war”, the threat of a real war was always looming over the heads of Americans. The Russians now had nuclear weapons that could wipe out the entire world. The Cuban Missile crisis was an eye opener for Americans. It showed that the war could happen with a single press of a button. That is way more money was spent towards the defense of lives. Homeowners took to the habit of stocking up on supplies and building bomb shelters that they hoped would protect them (Document 5). The Cold War also led to wars that involved the lives of American soldiers. Before, those in the army were volunteers. They wished to perform their civic duties and were not afraid to defend their nations. However, as more wars occurred more men did not want to be involved in the needless battles. This brought about.

the effect of the cold war on Americas foreign and domestic polici.pdf

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Take Note: These questions requires diagrams. Scenario: Sweetbriar College is redesigning their course registration system [CRS]. They plan for this system to be web-based, but first you need to model the main system behind the web interface. Here is a description of the interactions with the proposed CRS. Faculty enter courses into the system, assign section numbers, instructors, dates, times, and classrooms for individual instances of a course. Students can browse available course-sections. Students or faculty advisors can register students for course-sections. Faculty can view a class list and enter grades for a course-section they are teaching. Students can view their course schedule and their grades for individual courses. The Registrar\'s office can view a student\'s history of courses and grades. 1. Using our Sweetbriar College scenario, evolve your Object Class Diagram for the CRS into design packages. Include packages for the Human Computer Interface [HCI] layer, the application layer, and the data management [DM] layer. 2. Expand the application layer package for the CRS. Include packages for Faculty and Staff, Students, and Courses. 3.Expand the HCI layer package for the CRS. Include packages for Faculty and Staff interface, and Student interface. Create a Sequence Diagram for \'Student Registers for Course-Section\' for questions 4 and 5 4.Expand the Sequence Diagram you developed for \'Student Registers for Course-Section\' so that it includes the objects from the HCI layer and the DM layer. 5.Expand the Sequence Diagram you developed for \'Faculty Creates New Course-Section\' so that it includes the objects from the HCI layer and the DM layer. Solution program package Givepreference; import javax.swing.*; import java.awt.*; import java.awt.event.*; import Register.Staff; import Register.Database; import java.util.Set; public class PreferenceUI extends JFrame implements ActionListener { private Staff staff; String a1,a2,a3; JButton b=new JButton(\"Submit preference\"); JPanel p; JLabel l1,l2,l3; JTextField t1,t2,t3; public PreferenceUI() { p=new JPanel(new GridLayout(4,4)); l1=new JLabel(\"Course1:\"); l2=new JLabel(\"course2:\"); l3=new JLabel(\"course3:\"); t1=new JTextField(40); t2=new JTextField(40); t3=new JTextField(40); p.add(l1); p.add(t1); p.add(l2); p.add(t2); p.add(l3); p.add(t3); add(p); add(b,BorderLayout.SOUTH); b.addActionListener(this); } public Staff getStaff() { return staff; } public void actionPerformed(ActionEvent ae) { String a1=t1.getText(); String a2=t2.getText(); String a3=t3.getText(); if(a1.equalsIgnoreCase(\"Computer Science\") || a2.equalsIgnoreCase(\"Maths\")|| a3.equalsIgnoreCase(\"OOAD\")) { JOptionPane.showMessageDialog(null,\"Allocated successfully\"); } else { JOptionPane.showMessageDialog(this,\"Not successfull\"); } } public void setStaff(Staff theStaff) { staff = theStaff; } private Database database; public Database getDatabase() { return database; } public void setDatabase(Database theDatab.

Take Note These questions requires diagrams.Scenario Sweetbriar .pdf

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Snyder, Wenger, and McDermott suggest that practice-based learning communities have been in existence since the dawn of man. They go on to claim that knowledge has become the key to success and that it is simply too valuable of a resource to be left to chance. Therefore, companies need to understand precisely what knowledge will give them a global competitive advantage. How can organizations best cultivate communities of practice? Why? How can they best determine what knowledge will give them a global competitive advantage and what knowledge will not? Why? Solution Organizations can cultivate communities of practice by the following principles: 1. Since the communities are organic in nature therefore designing them in a manner of evaluation will help them in buildings networks and thus design for evaluation principal will help in cultivating communities of practice. 2. It is essential to open the communication from an internal and external perspective so as to discover the essential elements of community. The communication from internal persepctives will help in appreciating the issues at the domain stage and communication from external persepctives will help in deriving the feedback from such designs. 3. It is important to build a good community architectire by inviting participation from different levels and thus it helps in creating variety of interest and activities. Partcipation could be invited for different reasons such as for providing values, for personal connection, and also for improving skills. Reference Christopher Alexander\'s approach to designing buildings and towns in a way that invites aliveness and vitality informs much of this approach to community design. Alexander, Ishikawa, and Silverstein, A Pattern Language,and Alexander, The Timeless Way of Building. Organizations can best determine what knwoledge will give them a global competitive advantage from the following methods: 1. Defining the b8usiness needs. 2. Shifting culture, technology and behaviour. 3. Keeping tab on who knows what 4.Constant improvement in tools and techniques. 5. Management of knowledge. 6. Determing the hierarchy 7. Volunteer knowledge Reference Economic Intelligence unit (2005), the economic times..

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Show that the hyperbolic distance between z1 and z2 equals ln(z2 : z1 : x : y). Given that z1, z2 are points in the upper half-plane lying on a hyperbolic line l which is a circle. Let x, y be the intersection points of this circle with the boundary Imz = 0 so that z1 is located between x and z2 on the circle. Solution The concept of hyperbolic distance in geometry is related to the function D. As per the given question, consider two points z1, z2 lies in the upper half plane lying on a hyperbolic line which is also a circle. A circle in the hyperbolic plane is the locus of all points a fixed distance from the center, just as in the Euclidean plane. Basic facts about hyperbolic circles.

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Select the terms that best describe the following situations. When Switzerland\'s Nestlé expanded internationally because its domestic market was too small to allow it to grow. Cultural competence Culture Globalization Cultural etiquette Solution Answer : GLOBALIZATION When world economies come to each other for mutually beneficial sharing of knowledge, information, technology, education, market , governance etc. Then it called as globalization. Now , Americans companies can sell their products to Asian and African market. It provides them huge markets like India, China , Indonesia , South Africa , etc..

Select the terms that best describe the following situations. When Sw.pdf

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