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Management Process
Plan
Do
Check
Action
PDCA Model
PICA ModelPlan
InstructControl
Adjust
PODCMPlan and Organize
DelegateControl
Monitor &
Motivate
PODCMPlan and Organize
DelegateControl
Monitor &
Motivate
“By failing to
prepare, you are
preparing to fail”
- Benjamin Franklin
Plans are
nothing,
PLANNING
is everything
Where are
we now?
Where we
want to be
How will we
get there?
1. Strategic Questions for Planning
Actual Target Resources
Operational Application
Operational Application
Actual Target Balance Action
Plan
Operational Application
Goal
Target A Target B Target C
Operational Application
Key Result Area
Key
Performance
Indicator
Key
Performance
Indicator
Key
Performance
Indicator
Operational Application
Sales
Lead
Generated
Proposals
Submitted
Client
Meetings
Workshop
Divide the group. Identify 3
KRAs and create 3 KPIs to each
KRA.
“You can’t manage, what you can’t
measure”
- Peter Drucker
Operational Application
1M Sales
1,000
leads
1,000
proposals
100
meetings
Operational Application
Quality
Food
95%
Service
100%
Cleanliness
95%
Where are
we now?
Where we
want to be
How will we
get there?
2. Analysis of Current Condition
A. Find out the Facts
 Performance
 System
 Human Resources
 Equipment
 Culture
Performance – Achievement Level
Structure and Systems of the Organization
Adequacy of Personnel ( Manpower,
Knowledge and Skills
Condition of Equipment ( Adequacy and
Utilization Rate
Culture of the Workplace ( Teamwork, etc)
Where are
we now?
Where we
want to be
How will we
get there?
2. Analysis of Current Condition
A. Contemplate on the Facts
 Desirable Facts
 Undesirable Facts
 Items for further promotion
 Items for improvement
How will we
get there?
3. Preparation of Action Plan
How will we
get there?
Desirable
Facts
UnDesirable
Facts
For Further Promotion
For Improvement
Action
Item
Action
Item
Action
Item
A. Identify Necessary Action Plan
How will we
get there?
3. Preparation of Action Plan
How will we
get there? B. Determine 5W2H for each
action plan.
Action
Plan 1
WHY
WHAT
WHO
WHEN
WHERE
HOW
HOW
MUCH
INSTRUCT
1. When You Instruct, it
should be
 Clear – 5W2H
 Simple – Do not include
too many subject
matters
 Confirm – Allow your
subordinates to ask
questions and let them
repeat your instructions
2. Inform the Situation and
Background (WHY)
3. Do not forget the
principal of organizational
management
Principles of
Organization
Unity of
Command
Adequate Work
Distribution
Responsibility
for Execution
Responsibility
for Results
Authority
Role Playing
Divide the group. Select two of your
members. Create a role-playing scenario
of a manager instructing one of his staff.
Follow the CSC Guidelines.
Style of Giving Instrucitons
INSTRUCTION
ORDER
REQUEST
CONSULTATION
IMPLICATION
INVITATION
BINDING POWER INITIATIVE
CONTROL
Operational Application
Actual Deviation Target Action
Plan
Procedure of Control
Set
Standards
Measure and
Anaylze Gaps
Correct
CORRECT
COUNTER
MEASURE
Temporary Measure
PERMANENT Measure Total
Understanding
And Consent
Broken Windows Theory
One unrepaired broken
window is a signal that
no one cares, and so
breaking more
windows costs nothing.
- James Wilson
ADJUSTMENT
ADJUSTMENT
Adjustment is to have discussion to
settle issues, promote harmony, and
consolidate everyone’s efforts toward
the achievement of goals, when the
involved people have different
opinions in the process of a project
Types of Adjustment
B
B
B
A
A
A
By Force
Compromise
Integration
A
A &B
C
Pointers in Adjustment
 Do not lose sight of the
Goal
 Take a perspective which is
one level higher
 Allow both parties to state
their opinions and pointers
fully
 Do not forget to consider
their emotions
“The productivity of work is not the
responsibility of the worker but of the
manager .”
- Peter Drucker
Orly Ballesteros, CPM-Asia
info@exlinkevents.com
www.facebook.com/orlyballesteros
www.linkedin.com/in/orlyballesteros/
Thank You Very Much!

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