You Built It They Will Come_webversion092010


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Everybody loves creating courses and solutions...but many of us sort of lose interest when it's time to implement. This presentation - via a true-life case study - offers 7 tips to ensure that you get the results you hoped for and you avoid the traps that cause many solutions to fizzle.

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  • July 23, 2002 Presented by Bottom-Line Performance, Inc.
  • You Built It They Will Come_webversion092010

    1. 1. You built it. They came…Now, so what?
    2. 2. Food for Thought to Get Us Started Life quiz Cool packages!!!!
    3. 3. Take-Aways (objectives) <ul><li>Define &quot;implementation&quot; </li></ul><ul><li>Evaluate how effectively you do implementation now </li></ul><ul><li>Recognize the difference between delivering an event and implementing a performance improvement intervention </li></ul>
    4. 4. Objectives <ul><li>Identify why thinking about change management is critical to implementation success. </li></ul><ul><li>Define the elements of a good implementation strategy </li></ul><ul><li>Assemble a high-level strategy that can be used inside your own organizations. </li></ul>
    5. 5. Discussion
    6. 6. Why we do training To close “gaps” in performance – the difference between a current performance and required performance
    7. 7. Success vs. Failure BEFORE TRAINING AFTER TRAINING
    8. 8. Success vs. Failure BEFORE TRAINING AFTER TRAINING When does a training intervention “work?” When does a training intervention “fail?”
    9. 9. Implementation … <ul><li>A tactical process for achieving a performance improvement strategy </li></ul>
    10. 10. How does your organization rate??? Complete the implementation assessment in your handout. Share your results. Select a spokesperson to talk about what you learn.
    11. 11. 7 Do’s for Successful Implementation
    12. 12. Successful implementation <ul><li>Agree on what you need to achieve </li></ul><ul><ul><li>Tie results to the business. </li></ul></ul><ul><li>Name and involve the stakeholders </li></ul><ul><ul><li>Push back when needed </li></ul></ul><ul><ul><li>Be realistic about what’s required </li></ul></ul><ul><li>Be brutally honest about organization/employee capacity for change </li></ul>
    13. 13. Successful implementation <ul><li>Identify risks to success </li></ul><ul><ul><li>Don’t under-estimate employees’ ability to resist your efforts </li></ul></ul><ul><ul><li>Don’t over-estimate people’s understanding of the need for the initiative or their ability to learn something new </li></ul></ul><ul><ul><li>Think of all the ways you can fail </li></ul></ul>
    14. 14. Successful implementation <ul><li>Enable change/minimize resistance </li></ul><ul><ul><li>Compelling WIIFM story </li></ul></ul><ul><ul><li>Honesty; no “spin” </li></ul></ul><ul><ul><li>Performance support (environment and resources) </li></ul></ul><ul><ul><li>Reward or don’t expect change </li></ul></ul><ul><ul><li>Remember… transitions are HARD! </li></ul></ul>
    15. 15. Successful implementation <ul><li>Communicate – a lot </li></ul><ul><ul><li>Compelling WIIFM story </li></ul></ul><ul><ul><li>Expectations/requirements </li></ul></ul><ul><ul><li>Who, what, when, where, why, and how – in plain language </li></ul></ul><ul><ul><li>Use multiple channels </li></ul></ul><ul><ul><li>Script messages for managers </li></ul></ul>
    16. 16. Plain Communication?? Performance improvement intervention Gap analysis Structured OJT program Diversity education program Performance-based compensation study
    17. 17. Successful implementation <ul><li>Create a robust schedule with timelines and milestones. </li></ul><ul><ul><li>Build critical mass quickly (30%) </li></ul></ul><ul><ul><li>Schedule everything – advance communication, the “event” itself, all follow-up activities . </li></ul></ul><ul><ul><ul><li>Coaching should be a scheduled activity! </li></ul></ul></ul>
    18. 18. Create a strategy <ul><li>Scenario #1 – Your own. </li></ul><ul><li>Scenario #2 – Your company is implementing a new enterprise-wide computer system. You are designing the user training. </li></ul><ul><li>Scenario #3 – Your company has decided to launch a corporate-wide diversity training program. Everyone has to complete the program. </li></ul>
    19. 19. Summary How has your view of “implementation” changed? What will you do differently? What else do you need/want to know? Did we meet the objectives?