90 min Master class for International Society for Quality in Health Care Brisbane conference, walking through design thinking and doing, include activity handouts.

1. RADAR CANVAS | WHAT IS ON YOUR RADAR?
Quickly list any tasks, challenges, or
areas of concern or opportunity that is
currently on your radar:
Now, review the tasks and rank them
one-by-one on the bullseye based
on their level of priority.
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Cluster similar or
related tasks, colour-code
tasks by theme, project,
person, or location. Or
you can use the wedges
of the circle to categorise
themes.
TIP
1 2
Low
priority
M
edium
priority
H
i
g
h
p
r
i
o
r
i
t
y
N
ot a
priority

2. PERSONA CANVAS: CREATE YOUR OWN PERSONA | WHO ARE YOU DESIGNING FOR?
A persona is a profile of any person, created to represent an
important stakeholder, customer, or user that might use a
service, product, site, or brand. Creating personas help you
to step into the shoes of another, and understand their
needs, experiences, behaviours, and goals.
Pick from one of the following categories:
PATIENT
CARER / FAMILY
CLINICIAN / STAFF
Name:
Age:
Gender:
Where does your persona live?
What are their personal
interests?
verb: action you want to
achieve e.g., redesign,
improve, reduce, encourage.
How Might We (HMW) Statement:
How might we
for
in order to
?
name: persona to be
influenced or affected.
desired outcome you would
like to see e.g., seamless,
engaging, accessible.
Who are their family?
What do they look like?
Describe or draw details
Example: How might we
redesign the pediatric intensive
care unit at the children’s hospital
for parents in order to create a
supportive environment where
they can feel comfortable and
included in their child’s care.

3. EMPATHY CANVAS: STEP INTO THEIR SHOES | THINK FROM THEIR PERSPECTIVE
Designers use empathy – the understanding of people and how they relate to
environments and products – to design experiences that create new opportunities.
Fill out the empathy canvas based on the persona you have already developed.
Negative Trends: from the environment.
What are the people, things, or places which
might influences how they might act?
Positive Trends: from the environment.
What do they see or hear in their environment
that influence how they feel?
Hopes: What are their personal goals &
desires?
Fears: What are their personal issues?
What challenges might they hope to overcome?
Headaches: What are the pain
points? Opportunities: What are the potential
outcomes for this person?
Think & Feel: What is this person thinking
and feeling about their experience?
Needs:
What does this person really
want? What is their overall goal?

4. IDEATION CANVAS: WHAT ARE YOUR IDEAS?
Quickly brainstorm as many wild, practical, and darling ideas as you
can. Do not worry about evaluating these ideas at this stage. In this
activity – anything goes.
Wild – uncultivated, unbridled, unconventional
Practical – realistic, pragmatic, heuristic
Darling – charming, pleasing, appealing
Idea Evaluation Matrixes:
Take some of your favourite ideas and plot them against the
following matrixes
1 2
LOW HIGH
EFFORT
IMPACT
LOW
HIGH
LOW HIGH
ORIGINALITY
FEASIBILITY
LOW
HIGH
BAD / AVOID
Focus on other ideas
WEAK
Can you increase the impact?
GREAT
Execute it right away.
GOOD
Can you reach the same impact with less
effort? Consider testing the idea first
HOW
• Future ideas
• Dreams
• Challenges
• Visionary
WOW
• Innovative ideas
• Potential breakthroughs
• Exciting ideas
• Can be implemented
NOW
• Easy to implement
• Existing examples
• High acceptability
• Low risk
• Quick wins
• Low hanging fruit
Not feasible.
Not worth implementing

5. IDEATION CANVAS: REFINING YOUR IDEA
Your ‘How Might We’ Question:
Checklist for Success:
RADICAL
Has a disruptive
potential
TIMELY
Provides care when & where
it is needed
QUALITY
Maintains or improves
quality of care
INTERDISCIPLINARY
Helps teams work
together
SUSTAINABLE
Address resource
constraints
MEANINGFUL
Brings forth important or
worthwhile change
INNOVATIVE
Introduces original, and creative
thinking & strategies
IMPACTFUL
Has the potential to have a notable
effect on a situation or person
AFFECTIVE
Elicit desired feelings,
emotions & attitudes
Tick all that apply
WHO? Who is involved? Who
does it affect? Who do you need
and what role will they play?
WHAT? What are the key
resources you require? What is the
research? What does it reduce,
maintain, improve?
HOW? What are the steps and
application? What is the process?
How will this idea be achieved?
What are the key activities or
methods?
WHEN? Is it a once-off or
ongoing? Can it be achieved in the
short-term, mid-term, long-term, or
in phases? Are there any time
constraints? Does it need to be
done in a particular order?
WHERE? Where is this most
needed? Is it site-specific or in
multiple locations? Is it tangible,
online, or both?
WHY? What are the positive
consequences of implementing
this idea? What are the negative
consequences of not
implementing this idea?
S
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A
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P
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S
W
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T
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C
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6. HealthcareInsider
Home | News
Name Date
NEWS STORY: PITCHING YOUR IDEA
Headline
(Announce
your
idea)
Image
(Draw
your
idea)
Article
(Describe
your
idea)