medical communication skills

1. AGGRESSIVE
COMMUNICATION
GROUP ONE
COMMUNICATION SKILLS

2. GROUP ONE MEMEBERS
NAME REGISTRATION NO SIGNATURE
MUKALAZI GIDEON 2022AG/ MB ChB/ 1154
MUHUMUZA ELIZABETH 2022AG/ MB ChB/ 1153
SIHAM TESFALEM 2022AG/ MB ChB/
ABAHO PETER 2022AG/ MB ChB/ 1102
KABANYANA LYNA 2022AG/ MB ChB/ 1137
EBAAT DANIEL 2022AG/ MB ChB/
AGABA VICENT 2022AG/ MB ChB/ 1109
MUTUZO JOLLY 2022AG/ MB ChB/
NIYONZIMA ALEX 2022AG/ MB ChB/
KIGONGO JONATHAN B 2022AG/ MB ChB/ 1144
MUTUZO JOLLY 2022AG/ MB ChB/
ABIGABA ROGERS 2022AG/ MB ChB/
KEMIGISA CONSOLATE 2022AG/ MB ChB/
ASHABA MORIS DERRICK 2022AG/ MB ChB/
BOL DENG KUEL KUEL 2022AG/ MB ChB/
NAMAGEMBE JORDANA 2022AG/ MB ChB/
ABDULRAHMAN HASSAN FARAH
AHMAD ABDULSALAM
2022AG/ MB ChB/
2022AG/MBCHB/1110
ATWEBEMBIRE ABRAHAM
KATURAMU DONOZIO
2022AG/ MB ChB/
2022AG/ BNS/ 1102

3. DEFINITION
• Is a style in which individuals express their feelings and opinions
and advocate for their needs in a way that violates the rights of
others.
• Aggressive communication refers to physical or verbal hostility
expressed in a way intended to deliberately hurt others.

4. • Thus, aggressive communicators are verbally and/or physically
abusive.
• An aggressive communicator is born of low self-esteem (Often
caused by past physical and emotional abuse) wounds and
feelings of powerlessness, unhealed emotional.

6. CHARACTERISTICS OF AGGRESSIVE
SPEECH
The verbal characteristics of aggressive communication
• shouting
• yelling/ demanding
• Commanding
• blaming
• being critical
• being verbally abusive.

7. NONVERBAL CHARACTERISTICS
pushing
 hitting
Slapping
 throwing things
being physically abusive

8. CHARACTERISTICS OF AGGRESSIVE
PEOPLE
• Behaviour: Express their feelings and wants as though any other view is
unreasonable or stupid. Dismiss, ignore or insult the needs and opinions of others.
• Non-verbal: Make themselves large and threatening, eye contact is fixed and
penetrating, voice is loud.

9. • Beliefs: Their needs are more important and more justified than those of others.
They have rights, while other people don’t. Their contributions are more valuable.
• Emotions: Angry or powerful at the time and victorious when they win. Afterwards
they are remorseful, guilty or feel self-hatred for hurting others
• Goal: Win at any expense to others. Gain control over others

11. CAUSES OF AGGRESSIVE
COMMUNICATION
• Usually, your style of communication is what was most common in your family as
you were growing up.
• So, this means that an aggressive communication style is a learned behavior, which
is good news because you can change it.

12. • Aggressive communication is also sometimes caused by social anxiety or personality
disorders and sometimes where one feels like is bullied or victimized.
• These conduct disorder include intermittent explosive disorder, oppositional and
defiant disorder (ODD), attention deficit hyperactivity disorder (ADHD), post-
traumatic stress disorder (PTSD). Etc.
• In these cases, you eventually feel the need to stand up for yourself.

14. EXAMPLES OF PHRASES USED IN
AGGRESSIVE SPEECH
• I’m superior and right and you’re inferior and wrong.”
• “I’m loud, bossy and pushy.”
• “I can dominate and intimidate you.”
• “I can violate your rights.”
• “I’ll get my way no matter what.”
• “You’re not worth anything.”
• “It’s all your fault.”
• “I react instantly.”
• “I’m entitled.”
• “You owe me.”
• “I own you.”

15. DISADVANTAGES OF AGGRESSIVE
COMMUNICATION
• Try to dominate others even when its unnecessary
• Use humiliation to control others
• Criticize, blame, or attack others
• Be very impulsive
• Have low frustration tolerance

16. • Speak in a loud, demanding, and overbearing voice
• Act threateningly and rudely
• not listen well
• interrupt frequently hence break pattern of effective communication.
• use “you” statements
• Have an overbearing or intimidating posture

17. ADVANTAGES OF AGGRESSIVE
COMMUNICATION
• You feel powerful and in control.
• You are able to release tension.
• You are less vulnerable.
• Things tend to go your way.

18. REFERENCES
• UK Violence Intervention and Prevention Center: The Four Basic Styles of
Communication
WHICH ONE ARE YOU?
THANK YOU