Dr. Rabindra Narayan Behera


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Presentation given by Dr. Rabindra Narayan Behera, Technical Director, National Informatics Centre, Bhubaneshwar on August 3rd, 2011 at eWorld Forum (www.eworldforum.net) in the session Information Management and Security

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Dr. Rabindra Narayan Behera

  1. 1. Risk Management of Indian e-Governance Projects Authors : P.Patnaik, TD,NIC,Bhubaneswar S.K.Panda , STD & SIO,NIC, Bhubaneswar M.R.Patra, HOD Computer Sc, Berhampur Univ. Presented by Dr. R.N. Behera Technical Director, NIC, Bhubaneswar August 29, 2011 NIC, Orissa
  2. 2. Key Objectives of the Study <ul><li>The objective of this paper is to focus on the Risk Management of e-Governance projects in India with a ca se study of e-Counselling of OJEE and DET 2010 is taken into consideration </li></ul><ul><li>Prioritization of Risk factors </li></ul><ul><li>Mitigation of Risk factors to reduce the bad impact </li></ul>August 29, 2011 NIC, Orissa
  3. 3. Objectives <ul><li>Identifying the Risk factors of e-Governance Projects i.e. e-Counselling Project of Orissa </li></ul><ul><li>is directly public related, </li></ul><ul><li>highly sensitive and </li></ul><ul><li>needs zero error tolerance </li></ul>August 29, 2011 NIC, Orissa
  4. 4. Risk Management <ul><li>In ISO 31000, Risk is defined as the effect of uncertainty on objectives either having positive or negative impacts. </li></ul><ul><li>It is the latent factor that affects the e-Governance projects badly if not taken care of at the right time. </li></ul><ul><li>Risk management is identifying the probabilities of risk factors and addressing those in time for reducing their impact on the project </li></ul>August 29, 2011 NIC, Orissa
  5. 5. Risk Management <ul><li>When the Risk Management approach is properly followed during execution of the e-Governance Projects then the Success rate of such projects will significantly increase. </li></ul><ul><li>In the present scenario the success percentage of e-Governance projects in India is hardly 20%. </li></ul>August 29, 2011 NIC, Orissa
  6. 6. Risk Occurrence (Source : Sommerville I, Roger Pressman, Hughes B. Cotterell M & Aggarwal K.K.) August 29, 2011 NIC, Orissa Sl.No Risk Occurrence Probabilities 1 Very Low 0-10 % 2 Low 10-25 % 3 Moderate 25-50 % 4 High 50-75 % 5 Very High 75-100 %
  7. 7. Risk Impact (Source : Sommerville I, Roger Pressman, Hughes B. Cotterell M & Aggarwal K.K.) August 29, 2011 NIC, Orissa Sl.No. Risk Impact Impact category Impact percentage 1 Very Less Insignificant 0-10 % 2 Less Convertible 10-25 % 3 Moderate Tolerable 25-50 % 4 More Serious 50-75 % 5 Most Catastrophic or Mission Critical 75-100 %
  8. 8. e-Governance Project Risks <ul><li>e-Governance project Risks are classified as </li></ul><ul><li>Technical </li></ul><ul><li>Economical </li></ul><ul><li>Managerial </li></ul><ul><li>Political </li></ul><ul><li>Behavioural   </li></ul><ul><li>  </li></ul>August 29, 2011 NIC, Orissa
  9. 9. Technical <ul><li>Technical: </li></ul><ul><li>Wrong selection of hardware, system software and networking technology for the e-Governance projects </li></ul><ul><li>Poor design of software </li></ul><ul><li>Data Security problem </li></ul><ul><li>Non-accessibility and non-availability of data </li></ul><ul><li>Improper skill set of the software developers. </li></ul><ul><li>Inaccurate metrics </li></ul><ul><li>Continuing stream of requirements changes </li></ul><ul><li>Poor user participation </li></ul>August 29, 2011 NIC, Orissa
  10. 10. Managerial <ul><li>Managerial: </li></ul><ul><li>Poor management skill of Project Managers, Project Leaders and Administrators. </li></ul><ul><li>Improper Project Management Tools in use. </li></ul><ul><li>Wrong time scheduling for the project execution </li></ul>August 29, 2011 NIC, Orissa
  11. 11. Economical <ul><li>Economical </li></ul><ul><li>Cost-benefit analysis is not properly done </li></ul><ul><li>Mismanagement of project fund </li></ul>August 29, 2011 NIC, Orissa
  12. 12. Political <ul><li>Political: </li></ul><ul><li>The internal as well as the external politics in the project team, planning and steering </li></ul><ul><li>committees badly affect the project productivity. In e-Governance projects, ministers, bureaucrats, </li></ul><ul><li>consultants and many others are directly or indirectly involved. </li></ul><ul><li>If good inter personal relation is not maintained amongst the persons involved in the project then the project can not be succeeded. </li></ul>August 29, 2011 NIC, Orissa
  13. 13. Behavioural <ul><li>Behavioural: </li></ul><ul><li>The behaviour, attitude and mindset of the stakeholders for planning, developing, </li></ul><ul><li>executing and accepting the project is a major factor of project success. For e-Governance projects the </li></ul><ul><li>behaviour of Political Leaders, Administrators, Vendors, Consultants, Developers, User Department and </li></ul><ul><li>after all the behaviour of Citizens should be positive. </li></ul>August 29, 2011 NIC, Orissa
  14. 14. <ul><li>Findings </li></ul>August 29, 2011 NIC, Orissa
  15. 15. Findings August 29, 2011 NIC, Orissa
  16. 16. Implication for Target Population <ul><li>The target population of e-Governance projects are directly or indirectly the citizens </li></ul><ul><li>If it is a G2C then the target group is directly the public </li></ul><ul><li>If it is a G2G, then indirectly, the target is the public </li></ul><ul><li>The direction of this paper to the stakeholders of e-Governance projects is to focus on the Risk Management at all the stages of a project. </li></ul>August 29, 2011 NIC, Orissa
  17. 17. Risk Prioritisation August 29, 2011 NIC, Orissa
  18. 18. Risk Mitigation <ul><li>Managing risk factors to reduce bad impacts </li></ul><ul><li>Or to convert it into another form </li></ul><ul><li>Or handle with experience, vusualisation and intuition </li></ul><ul><li>Risk factors are inter dependant </li></ul>August 29, 2011 NIC, Orissa
  19. 19. Risk Mitigation <ul><li>Solving one risk may cause another risk </li></ul><ul><li>It has happened in e-counselling </li></ul><ul><li>The demand by pvt engineering colleges for dereservation, merging of rounds considered by Govt. of Orissa </li></ul><ul><li>But this creates technical risk of s/w modication and leads to errors </li></ul>August 29, 2011 NIC, Orissa
  20. 20. Suggestive Measures <ul><li>NeGP to be focused to strengthen e-Governance applications. </li></ul><ul><li>Mission Mode Projects to be specially focused </li></ul><ul><li>e-Governance Standardisation to be followed. </li></ul>August 29, 2011 NIC, Orissa
  21. 21. Measures <ul><li>Risk factors can not be totally eliminated from a project. But, if these factors are identified and assessed in time, its impact on the project can be controlled. </li></ul><ul><li>One standard e-Governance project like e-Counselling with average complexity, normal volume of work and highly sensitive project would require around 4 years to come to a stable stage. </li></ul><ul><li>In the 1 st year, the core requirement is focused for error free output. </li></ul><ul><li>In the 2 nd year all the allied activities could be emphasised </li></ul><ul><li>In 3 rd year all refinement and optimisation would be carried out. </li></ul><ul><li>From 4 th year onwards, the application will be stable and can continue in full fledge for a longer period. </li></ul>August 29, 2011 NIC, Orissa
  22. 22. Conclusion <ul><li>So, here we analysed how risk factors are associated with the e-Governance applications and how to identify, assess their occurrence and impact, and how to convert or control those factors for succeeding the project. </li></ul><ul><li>Standardisation is a key factor for overcoming any types of Risks. </li></ul><ul><li>Indian Government web guidelines (GIGW), </li></ul><ul><li>Standardisation of District Portals, </li></ul><ul><li>e_Gov standards are new dimension in this area </li></ul><ul><li>And lastly following cyber security guidelines is the most important factor </li></ul>August 29, 2011 NIC, Orissa
  23. 23. Thank You August 29, 2011 NIC, Orissa