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Positive Psychology meets Service Design - "2 psychologists enter in a shop and ask for post-its"


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Positive Psychology and Service Design workshop, presented in the Global Conference of Service Design in Stockholm, October 8th, 2014.

By Edite Amorim & Rita Pureza, THINKING-BIG

Published in: Design
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Positive Psychology meets Service Design - "2 psychologists enter in a shop and ask for post-its"

  1. 1. 2 psychologists enter in a shop and Service Design Global Conference – Stockholm, 8 th of October’14 Edite Amorim & Rita Pureza – THINKING-BIG ask for post-its...
  2. 2. Positive Psychology & Service Design?!
  3. 3. It’s all about QUALITY OF LIFE!
  4. 4. I can’t see it!... Available to see how it goes Totally see it! How do YOU see it?
  5. 5. Edite Amorim THINKING-BIG Coordination = Rita Pureza THINKING-BIG Research +
  6. 6. Trainings - What we do + Creativity Communication Applied Positive Attitude – Our themes + Companies Educational institutions – Our targets + Group dynamics and post-its – Our way!
  7. 7. This is how WE do it! Exploring “What if’s” to make you aware of your STRENGTHS
  8. 8. This is how WE do it! Using a “Customer Journey Map” to create VISION
  9. 9. This is how WE do it! Using a “Customer Journey Map” to provoke MINDFULNESS
  10. 10. Gap abundance AVERAGE A+ Gap deficit Not good Not enough From average to A +
  11. 11. To acknowledge & improve what DOES WORK To correct & compensate what DOES NOT WORK >
  12. 12. ATTENTION! This is not a positive dictatorship! It’s ok to “fail”, to “lose”, to be “wrong” (And it makes you more human too :)
  13. 13. Can you spot STRENGTHS in others?
  14. 14. Congratulations, you’ve just spent some time: - Acknowledging the others - Paying attention to what is good - Filling your “positive bucket”
  15. 15. Micro-moments of Positive Resonance Barbara Fredrickson
  16. 16. An innate need we have, as individuals, to belong to social groups and to find meaning in our relationships with others. Relatedness. Antonella delle Fave
  17. 17. The basis of optimism does not lie in positive phrases or images of victory, but in the way you think about causes. Martin Seligman
  18. 18. Includes elements of perceived happiness and life satisfaction, the balance of positive to negative affects, psychological well-being, and social well-being. Ed Diener
  19. 19. A feeling that allows one to sustain belief in dire circumstances. A thought or belief that allows individuals to sustain movement toward goals. C. R. Snyder
  20. 20. Being completely involved in an activity for its own sake. The ego falls away. Time flies. Your whole being is involved, and you're using your skills to the utmost. Mihaly Csikszentmihalyi
  21. 21. “Practicing positive leadership” Kim Cameron “Positive Psychology at work” Sarah Lewis “Average to A+” Alex Linley
  22. 22. “Flourish” Martin Seligman “Flow” M. Csikszentmihalyi “Positivity” Barbara Fredrickson
  23. 23. “The happiness advantage” Shawn Achor “How full is your bucket?” Tom Rath & D. O. Clifton “Happiness at work” Jessica Pryce-Jones
  24. 24. MEANING Serving coffee… or awakening the world?
  25. 25. I bet you can’t write in a post-it 3 things you feel GRATEFUL for!
  26. 26. Grateful for: - Having a house - Having a job - Getting to know different people - Being able to trust other people - The health state of my beloved ones
  27. 27. WHAT? What did she say? She said you have to share it with me and I’ll think of a service that can use or increase one of the things you are grateful for
  28. 28. Do you want to share it with the audience so we can all hear it and learn?
  29. 29. Grateful for: - Having a house - Getting to know different people - Being able to trust other people
  30. 30. Grateful for: - Having a job - Being able to help children - The health state of my beloved ones Primary Children's Hospital in Salt Lake City, Utah
  31. 31. Recognizing, being grateful & celebrating
  32. 32. Celebrate!
  33. 33. REFORMULATING... Positive Psychology’s mindset can be applied/useful for: - Service Designers’ mindset - Services that SD’s design - People for whom SD’s design services
  34. 34. So... Did you think how to APPLY all this to your work?
  35. 35. So now let’s MOVE and find a way to show celebration!
  36. 36. FORMAÇÃO Ready to change the world, one thought, one project at a time? Edite Amorim Facebook: Thinking-Big Training Twitter: @eathinkingbig