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CROSS-CULTURAL MANAGEMENT
SHOULD BE CONSIDERED IN FAST
FOOD RESTAURANT OPERATION
Prepared by:
Afifah Nabilah
Ainulfitriah
INTRODUCTION
• Issue/Trend
• Statistics
• Definition of terms
• Characteristics
• Thesis statement
IMPROVE NEW PRODUCT
DEVELOPMENT
• Localization strategy to penetrate new market
• Standardization strategy for low production
cost
• Cultural adaptation is needed to improve their
new product development
IMPROVE SERVICE QUALITY
• Low context and high context culture.
• Focus on the type of food that they offer than
focusing on the best service quality that they
may provide.
• Cultural adaptation should be considered to
improve fast food restaurants’ service quality
as well as their product quality.
ENHANCE THE BRAND MANAGEMENT
STRATEGIES
• Supporting views
• Opposing views
• Reflective statement
CONCLUSION
• better chance to improve the new product
development, provide a better service quality
to their customers and construct an effective
brand management strategy
• humans are created differently so that each of
them may learn each other’s culture and
preferences.
• Implement the cross-cultural management

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Cross Cultural Should Be Considered In Fast Food Restaurant Operation (Presentaton Mode)

  • 1. CROSS-CULTURAL MANAGEMENT SHOULD BE CONSIDERED IN FAST FOOD RESTAURANT OPERATION Prepared by: Afifah Nabilah Ainulfitriah
  • 2. INTRODUCTION • Issue/Trend • Statistics • Definition of terms • Characteristics • Thesis statement
  • 3. IMPROVE NEW PRODUCT DEVELOPMENT • Localization strategy to penetrate new market • Standardization strategy for low production cost • Cultural adaptation is needed to improve their new product development
  • 4. IMPROVE SERVICE QUALITY • Low context and high context culture. • Focus on the type of food that they offer than focusing on the best service quality that they may provide. • Cultural adaptation should be considered to improve fast food restaurants’ service quality as well as their product quality.
  • 5. ENHANCE THE BRAND MANAGEMENT STRATEGIES • Supporting views • Opposing views • Reflective statement
  • 6. CONCLUSION • better chance to improve the new product development, provide a better service quality to their customers and construct an effective brand management strategy • humans are created differently so that each of them may learn each other’s culture and preferences. • Implement the cross-cultural management