What is e-government? Which are the stakeholders involved, and challenges faced when implementing digital government solutions?

1. The Concept of
E-Government.

2. What is e-government?
¡ the use of information
and communication
technologies (ICT) in the field
of public services.

3. Which are the stakeholders
involved in e-gov services?
4 types of relationships in public services:
¡ Government to citizens (G2C),
¡ Government to businesses (G2B),
¡ Government to its employees (G2E),
¡ Government to governments (G2G).

4. What is the meaning of
‘electronic’ in e-government?
¡ The main goal of utilizing ICT is
to improve public services in
terms of quality, cost, speed
and flexibility.

5. What types of public
e-services are there?
¡ Public e-services encompass many
life events, such as the provision of
identity and other administrative
documents, online payments,
transportation, business activities,
community, environment, housing,
family-related services, etc.

6. The main e-services use
fear: Security
Resolved by new identification and authorization
technologies:
¡ eID,
¡ electronic signature,
¡ tokens,
¡ RFID (radio-frequency identification) systems.

7. EU Commission’s criteria for
e-gov performance:
¡ Quality of services
¡ Speed of response

8. Key feature of e-services
INTERACTIVITY:
¡ active participation of the user in
the service delivery process

9. Which is the main challenge
governments face today?
The need to keep up with:
¡ Emerging technologies,
¡ Rising user expectations,
¡ And tighter budgets,
¡ While improving the operational
efficiency of their administrations.

10. Thank You!
¡ For more e-government news, reports and
analyses, visit eMunicipality’s Blog or subscribe for
our newsletter:
¡ www.emunicipality.com/blog-emunicipality/
¡ @eMunicipality