59. UTILITY RULES
• Immediate access
• Help me do something now
• mobile resource
• Just in time information
60. THE MOVEABLE BRAND
• brand available anytime anywhere
• Customer context matters
• enhance communication, build loyalty
and utility
• Brand is a part of the consumer’s life
61. SURFACE DATA
• Find
data about your company
or customers
• Surface it in a relevant way
• Build conversational hooks
• Privacy concerns
62. LISTEN AND LEARN
• Createopportunities for
discussion
• Comment boxes, forms,
ratings
• Listen to the conversation
• Join the discussion
• Promote key community
members
63. ENGAGE
• Use
mobile for contextual
conversation
• Build
sharing among consumers
and Brand
65. MAKE IT SOCIAL
• Leverage
existing social
platforms
• Mobile
activities related to
Facebook page
• Build
commentary and
information
66. THE MOVEABLE BRAND
• thebiggest shift in
communication and behavior
since the PC
• We are still learning
•A more connected world
• Opportunityto link in new and
sustainable ways