A Manager is responsible for planning and
directing the work of group of individuals,
monitoring their performance and taking
corrective action when necessary for the
accomplishment of organizational goals and
Who Are Managers?
Someone who works with and through other people
by coordinating their work activities in order to
accomplish organizational goals
Types of Managers
Are at the lowest level of management and manage the
work of nonmanagerial employees
Manage the work of first-line managers
Are responsible for making organization-wide decisions
and establishing plans and goals that affect the entire
Where Managers Work
A consciously coordinated social unit,
composed of two or more people, that
functions on a relatively continuous basis
to achieve a common goal or set of
“Doing things right”
Getting the most output for the least input
“Doing the right things”
Attaining organizational goals
What Managers Do
• Make decisions
• Allocate resources
• Direct activities of others to
Managers (or administrators)
Individuals who achieve goals through other people.
The ability to apply specialized
knowledge or expertise.
The ability to work
with, understand, and motivate
other people, both individually and
The mental ability to analyze and
diagnose complex situations.
Exhibit 1.4 Skills Needed at Different
Challenges for Managers
Cultural diversity: With organizations becoming global the
managers have people from different socio-cultural backgrounds.
Managing these diverse groups with uniform set of practices and
approach is a significant challenge.
Social responsiveness: Society expects businesses to display an
active responsiveness towards them by demonstrating a socially
Ethical and moral obligations: There is a great expectation of
stakeholders of business that the managers should display ethically