SlideShare a Scribd company logo
1 of 11
Conflict Management:  At Work and at Home Scott S. Meit, PsyD, MBA, FAACP Vice Chair for Psychology Department of Psychiatry & Psychology Cleveland Clinic Foundation
Communications Skills 101 ,[object Object],[object Object],[object Object]
Listening is Job #1 Blocks to Listening:  The Dirty Dozen ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Negotiation & Diplomacy ,[object Object],[object Object],[object Object],[object Object]
Anger  ,[object Object],[object Object],[object Object]
Responses when encountering those who are Angry ,[object Object],[object Object],[object Object],[object Object]
Cognitive Processes & Styles which Incite Anger  (in ourselves & others) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
7 Steps to  Fair  Conflict Resolution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Peace at Home ,[object Object],[object Object],[object Object]
Life Balance ,[object Object],[object Object],[object Object]
Suggested Readings ,[object Object],[object Object],[object Object],[object Object]

More Related Content

What's hot

WINK Calgary - Discover your Voice: Talking through sensitive issues using Fi...
WINK Calgary - Discover your Voice: Talking through sensitive issues using Fi...WINK Calgary - Discover your Voice: Talking through sensitive issues using Fi...
WINK Calgary - Discover your Voice: Talking through sensitive issues using Fi...Place2Give Foundation/Karma & Cents Inc.
 
LeaderLounge #LeadersAreReaders Series: Crucial Conversations by Kerry Patter...
LeaderLounge #LeadersAreReaders Series: Crucial Conversations by Kerry Patter...LeaderLounge #LeadersAreReaders Series: Crucial Conversations by Kerry Patter...
LeaderLounge #LeadersAreReaders Series: Crucial Conversations by Kerry Patter...Smart, Savvy + Associates
 
The Power Of Positive Intentions pt. II
The Power Of Positive Intentions pt. IIThe Power Of Positive Intentions pt. II
The Power Of Positive Intentions pt. IITriFinance
 
Selling to Personality Types
Selling to Personality TypesSelling to Personality Types
Selling to Personality TypesSam Wagner
 
Crucial conversations v3
Crucial conversations v3Crucial conversations v3
Crucial conversations v3Dr .E. J. Sarma
 
Maximising the impact of your sprint review: Changemaker Survey
Maximising the impact of your sprint review: Changemaker SurveyMaximising the impact of your sprint review: Changemaker Survey
Maximising the impact of your sprint review: Changemaker SurveyKaren (Gillies) Kearns
 
Silence Kills With Notes
Silence Kills With NotesSilence Kills With Notes
Silence Kills With NotesBetsy Burtis
 
The Power of Positive Intentions
The Power of Positive IntentionsThe Power of Positive Intentions
The Power of Positive IntentionsTriFinance
 
Crucial confrontations
Crucial confrontationsCrucial confrontations
Crucial confrontationsYves Hanoulle
 
Dealing with difficult people
Dealing with difficult people Dealing with difficult people
Dealing with difficult people Evelyn Neale
 
Negotiate For Your Life
Negotiate For Your LifeNegotiate For Your Life
Negotiate For Your LifePortia Tung
 
Organic Communication - De-Escalating Conflict
Organic Communication - De-Escalating ConflictOrganic Communication - De-Escalating Conflict
Organic Communication - De-Escalating ConflictLee K. Broekman
 
March 2011 IABC Presentation
March 2011 IABC PresentationMarch 2011 IABC Presentation
March 2011 IABC PresentationIABC Louisville
 
Organic Communication - Stop Blocking, Start Connecting
Organic Communication - Stop Blocking, Start ConnectingOrganic Communication - Stop Blocking, Start Connecting
Organic Communication - Stop Blocking, Start ConnectingLee K. Broekman
 
How Understanding Customer Personalities Helps You Write Incredible Content
How Understanding Customer Personalities Helps You Write Incredible ContentHow Understanding Customer Personalities Helps You Write Incredible Content
How Understanding Customer Personalities Helps You Write Incredible ContentStoney deGeyter
 
Animal Farm-Propaganda Persuasion and Advertising Techniques
Animal Farm-Propaganda Persuasion and Advertising TechniquesAnimal Farm-Propaganda Persuasion and Advertising Techniques
Animal Farm-Propaganda Persuasion and Advertising Techniquesmrbelprez
 
Standing up for your point of view
Standing up for your point of viewStanding up for your point of view
Standing up for your point of viewjamesinage
 

What's hot (19)

WINK Calgary - Discover your Voice: Talking through sensitive issues using Fi...
WINK Calgary - Discover your Voice: Talking through sensitive issues using Fi...WINK Calgary - Discover your Voice: Talking through sensitive issues using Fi...
WINK Calgary - Discover your Voice: Talking through sensitive issues using Fi...
 
LeaderLounge #LeadersAreReaders Series: Crucial Conversations by Kerry Patter...
LeaderLounge #LeadersAreReaders Series: Crucial Conversations by Kerry Patter...LeaderLounge #LeadersAreReaders Series: Crucial Conversations by Kerry Patter...
LeaderLounge #LeadersAreReaders Series: Crucial Conversations by Kerry Patter...
 
The Power Of Positive Intentions pt. II
The Power Of Positive Intentions pt. IIThe Power Of Positive Intentions pt. II
The Power Of Positive Intentions pt. II
 
Selling to Personality Types
Selling to Personality TypesSelling to Personality Types
Selling to Personality Types
 
Crucial conversations v3
Crucial conversations v3Crucial conversations v3
Crucial conversations v3
 
Maximising the impact of your sprint review: Changemaker Survey
Maximising the impact of your sprint review: Changemaker SurveyMaximising the impact of your sprint review: Changemaker Survey
Maximising the impact of your sprint review: Changemaker Survey
 
Negotiations
NegotiationsNegotiations
Negotiations
 
Silence Kills With Notes
Silence Kills With NotesSilence Kills With Notes
Silence Kills With Notes
 
The Power of Positive Intentions
The Power of Positive IntentionsThe Power of Positive Intentions
The Power of Positive Intentions
 
Crucial confrontations
Crucial confrontationsCrucial confrontations
Crucial confrontations
 
Dealing with difficult people
Dealing with difficult people Dealing with difficult people
Dealing with difficult people
 
Negotiate For Your Life
Negotiate For Your LifeNegotiate For Your Life
Negotiate For Your Life
 
Organic Communication - De-Escalating Conflict
Organic Communication - De-Escalating ConflictOrganic Communication - De-Escalating Conflict
Organic Communication - De-Escalating Conflict
 
March 2011 IABC Presentation
March 2011 IABC PresentationMarch 2011 IABC Presentation
March 2011 IABC Presentation
 
Organic Communication - Stop Blocking, Start Connecting
Organic Communication - Stop Blocking, Start ConnectingOrganic Communication - Stop Blocking, Start Connecting
Organic Communication - Stop Blocking, Start Connecting
 
Diplomacy Who Needs It?
Diplomacy Who Needs It?Diplomacy Who Needs It?
Diplomacy Who Needs It?
 
How Understanding Customer Personalities Helps You Write Incredible Content
How Understanding Customer Personalities Helps You Write Incredible ContentHow Understanding Customer Personalities Helps You Write Incredible Content
How Understanding Customer Personalities Helps You Write Incredible Content
 
Animal Farm-Propaganda Persuasion and Advertising Techniques
Animal Farm-Propaganda Persuasion and Advertising TechniquesAnimal Farm-Propaganda Persuasion and Advertising Techniques
Animal Farm-Propaganda Persuasion and Advertising Techniques
 
Standing up for your point of view
Standing up for your point of viewStanding up for your point of view
Standing up for your point of view
 

Similar to Conflict Management

How To Manage Conflict Using Theory
How To Manage Conflict Using TheoryHow To Manage Conflict Using Theory
How To Manage Conflict Using TheoryDr. Paul Gerhardt
 
Never-Split-The-Difference
Never-Split-The-DifferenceNever-Split-The-Difference
Never-Split-The-DifferenceSunil Sheoran
 
Playing Nice In The Sandbox (Project Phoenix)
Playing Nice In The Sandbox (Project Phoenix)Playing Nice In The Sandbox (Project Phoenix)
Playing Nice In The Sandbox (Project Phoenix)Dan Wiseman
 
July 2012 .docx
 July 2012                                              .docx July 2012                                              .docx
July 2012 .docxaryan532920
 
Effective Listnening
Effective ListneningEffective Listnening
Effective Listneningnhabank
 
Crucial Conversations: Effective Communication When It Matters Most
Crucial Conversations: Effective Communication When It Matters MostCrucial Conversations: Effective Communication When It Matters Most
Crucial Conversations: Effective Communication When It Matters MostInnoTech
 
difficultconversations-140617005637-phpapp01.pdf
difficultconversations-140617005637-phpapp01.pdfdifficultconversations-140617005637-phpapp01.pdf
difficultconversations-140617005637-phpapp01.pdffishyphotos
 
Popwer Point Presentation Team B ( 15)
Popwer Point Presentation Team B ( 15)Popwer Point Presentation Team B ( 15)
Popwer Point Presentation Team B ( 15)67renat
 
negotiationskills.pdf
negotiationskills.pdfnegotiationskills.pdf
negotiationskills.pdfEfendys
 
negotiationskills.pdf
negotiationskills.pdfnegotiationskills.pdf
negotiationskills.pdfEfendys
 
Dealing with Conflict
Dealing with ConflictDealing with Conflict
Dealing with Conflictpeace talks
 
Cross Cultural Conflict Management
Cross Cultural Conflict ManagementCross Cultural Conflict Management
Cross Cultural Conflict ManagementBen Ziegler
 
Chapter 5 Chapter 8 .docx
Chapter 5 Chapter 8 .docxChapter 5 Chapter 8 .docx
Chapter 5 Chapter 8 .docxrobertad6
 
Dealing With Difficult Ppl Aegnb
Dealing With Difficult Ppl AegnbDealing With Difficult Ppl Aegnb
Dealing With Difficult Ppl Aegnbpkearley
 

Similar to Conflict Management (20)

How To Manage Conflict Using Theory
How To Manage Conflict Using TheoryHow To Manage Conflict Using Theory
How To Manage Conflict Using Theory
 
Never-Split-The-Difference
Never-Split-The-DifferenceNever-Split-The-Difference
Never-Split-The-Difference
 
Playing Nice In The Sandbox (Project Phoenix)
Playing Nice In The Sandbox (Project Phoenix)Playing Nice In The Sandbox (Project Phoenix)
Playing Nice In The Sandbox (Project Phoenix)
 
Neg skillswithtemplate
Neg skillswithtemplateNeg skillswithtemplate
Neg skillswithtemplate
 
Week 2 PPT
Week 2 PPTWeek 2 PPT
Week 2 PPT
 
July 2012 .docx
 July 2012                                              .docx July 2012                                              .docx
July 2012 .docx
 
Effective Listnening
Effective ListneningEffective Listnening
Effective Listnening
 
Crucial Conversations: Effective Communication When It Matters Most
Crucial Conversations: Effective Communication When It Matters MostCrucial Conversations: Effective Communication When It Matters Most
Crucial Conversations: Effective Communication When It Matters Most
 
difficultconversations-140617005637-phpapp01.pdf
difficultconversations-140617005637-phpapp01.pdfdifficultconversations-140617005637-phpapp01.pdf
difficultconversations-140617005637-phpapp01.pdf
 
Difficult conversations
Difficult conversationsDifficult conversations
Difficult conversations
 
Popwer Point Presentation Team B ( 15)
Popwer Point Presentation Team B ( 15)Popwer Point Presentation Team B ( 15)
Popwer Point Presentation Team B ( 15)
 
negotiationskills.pdf
negotiationskills.pdfnegotiationskills.pdf
negotiationskills.pdf
 
negotiationskills.pdf
negotiationskills.pdfnegotiationskills.pdf
negotiationskills.pdf
 
Managing Conflict2
Managing Conflict2Managing Conflict2
Managing Conflict2
 
Managing Conflict2[1]
Managing Conflict2[1]Managing Conflict2[1]
Managing Conflict2[1]
 
Dealing with Conflict
Dealing with ConflictDealing with Conflict
Dealing with Conflict
 
Cross Cultural Conflict Management
Cross Cultural Conflict ManagementCross Cultural Conflict Management
Cross Cultural Conflict Management
 
Chapter 5 Chapter 8 .docx
Chapter 5 Chapter 8 .docxChapter 5 Chapter 8 .docx
Chapter 5 Chapter 8 .docx
 
Communication
CommunicationCommunication
Communication
 
Dealing With Difficult Ppl Aegnb
Dealing With Difficult Ppl AegnbDealing With Difficult Ppl Aegnb
Dealing With Difficult Ppl Aegnb
 

Conflict Management

  • 1. Conflict Management: At Work and at Home Scott S. Meit, PsyD, MBA, FAACP Vice Chair for Psychology Department of Psychiatry & Psychology Cleveland Clinic Foundation
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.