1. What we can learn from Indian companies

2. Speech by the Chairman: Mr. Om Prakash Bhatt
• Though SBI was the market
leader in the Indian banking
sector for years, 2006 it had
been facing tough competition
from private players due to a
new emphasis on customer
service and technological
innovations.
• In order to gain
competitiveness the
Management introduced the
'Project Parivartan‘
(which means
transformation/change)
© Doujak Corporate Development

3. Speech by the Chairman: Mr. Om Prakash Bhatt
Project Parivartan aimed at
obtaining acceptance and
commitment of employees for the
change initiatives and explaining to
them why change was necessary.
The key challenges were:
• Alignment of the top
management: vision, common
goal
• How to energize 200 000
people?
• Definition of a granular action
plan
© Doujak Corporate Development

4. Speech by the Chairman: Mr. Om Prakash Bhatt
Key success points of the process:
• Successful turnaround based on
existing values by using the
pride of the employees about
what the bank was and what it
could be
• Demanding targets of market
share: the goal was not only to
decline but to gain market
share
• Acceptance of pain points
• Iterative process with transfer
of responsibility
• Linkage to Indian wisdom and
traditions
© Doujak Corporate Development

5. An amazing success story
• Wherever you maybe staying in
Mumbai, in which ever place
you are having your work in the
16 million population city, you
never ever fail to receive home
food in time for lunch thanks to
the network of "dabawallas" -
tiffin-carriers.
• The dabawallas have existed for
more then 100 years and are
recognized as the best case of
network management in the
world.
© Doujak Corporate Development

6. Speech by one of the owners of the dabawallas
• High quality and
performance are optained by
illiteral employees (who are
all owners of the company)
without any technical
support.
• The dabawallas are an
internationally recognized
example of Indian
perfection. They have been
taken as leading example by
many business gurus and
even Prince Charles came
along the way to Mumbai to
meet them.
© Doujak Corporate Development

7. Speech by one of the owners of the dabawallas
The result of their work
• 0% Pollution
• 0% Investment
• 0% Technology
• 0% Disputes
• 99,99% performance (six sigma)
• 100% Customer satisfaction
© Doujak Corporate Development

8. One of the leading IT companies in and out of India
• Infosys Technologies Ltd.
(NASDAQ: INFY) was started in
1981 by seven people with
US$ 250. Today, we are a
global leader in the "next
generation" of IT and
consulting with revenues of
over US$ 4 billion.
• They have been voted the
'Most Admired Indian
Company' in The Wall Street
Journal Asia 200 for 10 years
in a row since 2000.
• This is their office campus
© Doujak Corporate Development

9. Building leadership pipeline by Girish Vaidya (Director –
Infosys Leadership Institute)
• Infosys was also one of the
sponsors of the GODS Summit
and host on one of the
conference days.
• The director of the Infosys
Leadership Institute gave an
insight on how they build their
future leaders in development
programs focusing on:
Strategic, change, talent,
operational, relationship,
network, content, transition,
adversity and entrepreneurial
Leadership
© Doujak Corporate Development