Genice Carter is seeking a customer service position. She has over 10 years of experience in various customer service roles including at Ikea, a campus mentor program, a law office internship, and several food service jobs. She emphasizes her strong work ethic, professionalism, passion for customer service, ability to work well under pressure and with different personality types. Her resume includes contact information for references from her past roles.

1. Genice Carter
430 N Ontario St
Burbank, CA 91505
Dominiquecarter22@yahoo.com
(626) 391-9784
Objective: I would like the opportunity to give quality service and outstanding dedication to the customers
and companies of my future employment.
Profile  High-energy, positive team player with excellent work ethic; flexible and
dependable.
 Displays professionalism and high concern for customer comfort.
 Passion for working with people; committed to providing outstanding
service.
 Willing to travel, available on immediate notice, and can thrive under
high-pressure situations.
 Capable in working effectively with different personality types.
 Able to learn quickly and communicate clearly.
.
Employment Ikea furniture store, Houston, TX.
Customer relation Coworker (Cashlanes/Returns)
 As a cashlanes coworker I had the responsibility of
making sure the customer had all the correct items
that were needed for their purchases, apply the correct
discounts to their total if needed, and lastly made sure
that the customer’s shopping experience was meet
during their visit. As a returns coworker I have the
opportunity to help a customer with product related
issues, handout refunds that are due, make
accommodations when needed, and lastly assist the
customers with any issues that have arrived before and
after placing their orders.
Los Angeles Trade Tech, Los Angeles, CA
2015- Present
2010 - 2011
Campus Mentor
 As a mentor I worked with former and current foster youth for
preparation on living, educational, and other programs that are
beneficial to their situation. Assisted in weekly meeting with other
mentors about the running of the program and other issue facing youth
today. Whenever there were events or other organized gathering I
participated by maintaining the time period each activities ran as
dictated by the schedule, assuring the guest speakers and attendees were
comfortable in their surroundings at all times.
Contact: (213) 763-7000 Dione Washington

2. Public counsel , Los Angeles, CA 2008 - 2010
Internship
 Assisted in Pro bono work at a law office downtown , working closely with
lawyers and other staff thru community based operations such as forecloses,
the homeless, foster youth and other various people . I had to talk with clients
about their situations and file paperwork accordingly, set up meetings
between my employer and client, or often times act on my employer’s behalf.
Contact: (213) 385-2977 Hernan D. Vera
Pappadeaux seafood kitchen and Restaurant, Westmont, IL
2007-200808
Hostess
 My role as a hostess was to greet the customers with a
friendly smile. I often talk with them about their day and other current
events as I guided them to their seats, I would then ask and attain any
refreshments that customers wanted. Coordinate seating charts
information and prepare tables for guest according to the reservations
that were made over the phone. Had morning meetings to setup and
go over the daily targets of duties.
Contact: (630) 455-9846
Americall Communications Corp., Merrillville, IN
2006-2007
Telemarketing service
 As a call processor I talked with business owners and other qualified
applicants about applying for a credit card or other services over the
phone.
Contact: (219) 738-1081
McDonalds, Pasadena, CA
2005-2006
Cashier/Food prep
 As cashier I greeted customers and prepared their orders. I stocked any
and every item that needed to be replaced; while operating drive thru I
multitasked with orders and preparation. Dealt with customers
complaints and maintain cleanliness of my work area.
Contact: (626)791-9678
Education Illinois School of health Careers, Chicago ,IL
Pasadena City College, Pasadena, CA
2005-2006
2011-present
Hillside Education, Pasadena, CA High School
Chana Nocentelli
Assistant Vice President of Sales
Freedom Mortgage Corporation
Office:(443) 858-7696
Cindy Soto
Notary
Contact:(818) 434-2473