2. 5 LEVELS OF LISTENING
1. Closed
2. Internal
3. Words
4. External
5. Open +
3. WHAT MAKES FEELINGS SIMPLE?
ONE WORD
Curious Joyful Thankful Sad
Happy Peaceful Inspired Mad
Generous Stressed Bored Calm
4. WHAT MAKES FEELINGS COMPLEX?
PHYSICAL SENSATIONS
Heart racing, stomach churning, tight muscles
EMOTIONS
Happy, mad, sad, angry, stressed
5. EMPATHY
1. Listen for...
a. Content
b. Emotion
2. Name underlying emotion
a. You seem...
b. You look...
c. I can see how important this is to you...
6. VALUES
Abundance Adventure Belonging Control
Creativity Competence Challenge Diversity
Effort Ethics Happiness Faith
Health Integrity Innovation Joy
Love Nature Passion Respect
Trust Safety Security Wisdom
7.
8.
9. 5 LEVELS OF LISTENING
1. Closed
2. Internal
3. Words
4. External
5. Open +