DNR Distribution Companpany Profile

1. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
Making Principal closer to more
than 200 million Indonesians

2. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
annual turnover
warehousing space
total brand
total customer
total staff
number of branch
fleet size
usd 470 million
40.000 sqm
35 business partners
117,450 direct cover customers
3.100
1 dc, 32 branches, 15 sub-branches
300
Company Overview

3. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
DNR at the Glance

4. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
The Coverage

5. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
47 Distribution Points
covering 463 Cities

6. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
36,394 Pharma
Direct Coverage

7. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
Health Care Channel = 27,467
General Trade Channel = 42,307
Modern Trade Channel = 6,240
76,014 Consumer
Direct Coverage

8. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
Customer Credit Policy

9. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
Supply Chains
& Logistic

10. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
Inventory Replenishment

11. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
Inventory Replenishment

12. 1. all branches are already equipped with cold storage
2. we use temp tale to continuously monitor temperature while
the products are stored or in-transit from the NWD to
branches and branches to doctors or outlets
the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
3. an automatic process at our cold storage facility has
been implemented to ensure real time warning
through an
a. on-site alarm system
b. automated SMS warning system to all relevant parties
Cold chain Facilities up date

13. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
Customer Service Level
To extend excellent service quality to all
pharmacists, drugstore, hospitals, modern
trade and general trade outlet by utilizing
a. Same day delivery for pharma outlet
b. Next day delivery for non pharma and rural outlet
c. Providing dedicated sales force for every
distribution channel in order to seize higher
market coverage
d. Provide sufficient stock to meet standard stock
level in each branch
1st Delivery
10.00
2nd Delivery
13.00
3rd Delivery
16.00
Early-bird
Delivery
09.00

14. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
Business Review
Implementing monthly business review, joint meeting,
both at head office as well as at branch level
with the objective of achieving the highest impact to
deal with the rapidly changing condition of market,
competition, technology, supply chain, government
and regulatory intervention, and economic condition

15. HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY the content of this document remains the intellectual property of dnr distribution
SERVICE FROM THE HEART
HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY the content of this document remains the intellectual property of dnr distribution
This facility installed at principal’s site and can be access
through DNR website
DNR Executive Report to Principals
1. Sales & Stock Report
2. Sales Trend
3. Stock Analysis
4. Outstanding PO
5. Biztro (Branch-Principal-SR Achievement)
6. Top 30 Customer
7. Account receivable
8. Customer Service Level
1. Real Time
2. Daily
3. Month to Date
4. Monthly
5. Year to Date
6. Current Year
7. Last Year
8. Hard copy
9. Soft copy
the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIV
TRUSTWORTHY

16. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
The Warehouse

17. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
DNR Logistic

18. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
DNR Logistic

19. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
20,118 pallets (US Pallets)
1,872 m² open stores
DNR Logistic

20. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
Picking Area

21. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
DNR Competitive
Advantage

22. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
• Cakung Branch as a
distribution center
(DC)
• Faster & easier
coordination with
HO
• With the strong brand
elevate the bargaining
position in Medical &
Consumer channel
• Strong bargaining
postion in BPJS/JKN
business
• Supported by
competence
management
• PDA
• Web Based
information
• Report to Principal
• Live Training
Satellite
• DNR covering 47 points
of distribution in 463
cities (32 branches & 15
sub branches), 73,554
outlets
Large Direct
Coverage
Information
Technology
System
Modern Trade
Exclusive team
51 Years
experience in
Global
Pharmaceutical,
Medical &
Consumer
brands
DNR Competitive advantage

23. SERVICE FROM THE HEART
HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY the content of this document remains the intellectual property of dnr distribution
• 32 branches & 15 sub branches, with wider area covering
47 distribution points in 463 cities
• Excellent Coverage for 36,394 Pharma outlet & 76,014
Consumer outlet
• 561 Corporate sales forces
• Nearly 4,000 Pharmacy calls per day
• Over 500 Hospital Calls per day
• 600 drug store call per day
• Nearly 2,600 provision store calls per day
• 1,200 moderen store calls per day
Excellent Direct Coverage
the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY

24. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
51 years Business Partnership with
healthcare Division
The trust and confidence given by Pharma and Consumer
business partners, has proven DNR’s expertise in
Professional Distribution :
Pharmacy and Hospital Channel
Modern and General Trade Channel
Drug Store and Chain Store Channel
Midwives Channel
We have excelled with 51 (fifty one) years experience
implementing Global Pharmaceutical, Medical and
Consumer brands qualification standard at all our
branches throughout the whole Indonesian Archipelago

25. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
Information Technology Systems

26. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
Sales-force Automation
All salesman are equipped with mobile PDAs
which provides DNR management with
1. Computerized set Customer visit plan
2. Sales force Productivity Tracking
3. Marketing Promotion Reminder
4. Product Focus
5. Customer’s Historical Sales Data
6. Reason Not To Buy
7. Sales Call Tracking with Real time Automatic
Warning & Explanation requirement
8. Sales force no activity Report
the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY

27. Sales-force Automation
All salesman are equipped with mobile PDAs
which provides DNR management with
a. A customer visit plan
prepared by our computerized system to determine
(1) Where to sell
(2) What product to sell
(3) How to sell
(4) How much to sell
(5) What is the status of receivables & inventory
(6) Sufficient credit limit
b. Sales force Productivity Tracking
(1) Call : customer are visited accordingly or not
(2) Effective Call : minimum EC have to be achieved
(3) Sales value Achievement
(4) Traveling time control
(5) Sales talk-time control
the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY

28. Computerized Call Plan
a.Every customer should be visited properly
in accordance to the joint business plan agreed
between DNR and Business Partner
b. High Productivity
All entries are compiled into DNR’s data base and
converted into a MASTER CALL PLAN (MCP) which
optimizes routing and timing schedules resulting in
high productivity and efficiency.
The individual MCP is then passed on to each
respective sales force, by area and by sector
c.Automatic Validation
DNR’s computer system will automatically validate
the realized MCP to ensure that all outlets have
received the required frequency of visits.
In case of any discrepancy, the system will
automatically notify the relevant parties so
that corrective action can be done
quickly and accurately
the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY

29. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY

30. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
Satellite Live
Training
The only distributor that
provides live training
system via satellite for
their sales force and
principals throughout
our 32 branches all over
Indonesia e.g.
1. Internal training
for product knowledge and
sales conference brief
2. Promotional training
by International
Opinion Leader
the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY

31. the content of this document remains the intellectual property of DNR Distribution
Distribution
dnr
®
SERVICE FROM THE HEART HARMONY EMPHATIC ALLIANCE RESPONSIVE TRUSTWORTHY
Business
Manager
Modern Trade
Business
Support
3 Key
Account
Managers
6 Key
Account
Supervisors
Sales
Merchandiser
Field Sales
Manager
Store Auditor