A case study is included in the training course to build competencies in analysis and decision making. The most complex expense offset is Multiple Same Day. The concept is a little heavy because instead of analyzing one screen of data like you do in the other modules, in MSD you are analyzing 2 or more pages of data at a time. There are 3 “what if” situations that invalidate a Multiple Same Day charge immediately; therefore the case studies are of great importance to the learner. Case Study 1 as you see in the screenshot provides the scenario background and then provides a verbal and visual example of how the data appears in CSSC and what data to look at to determine the validity. Case Studies 2 and 3 are redundant in providing the scenario first, then providing verbal and visual examples of the scenario. To give you a little insight into the screen shot, one scenario that invalidates MSD charges is when 2 shipments are both Catalog shipments. The significance of catalog shipments are that they go to the same destination, but they are delivered to separate docks in the warehouse for hanging and folded merchandise. The delivering of the different docks is what invalidates the MSD charges.
A Role play is included in the Consignee Billing Module to challenge the learner’s new learned skills in taking the provided UPS consignee billing information and entering it into the CSSC program to create a compliance charge. The role play asks the learner to review the provided UPS information for the supplier by the name of Legacy Window and then use the CSSC link within the PowerPoint slide to connect directly to the CSSC entry screen and enter the UPS data. The learner is asked to return to the PowerPoint and check their answers. If their answers do not match then the learners are instructed to review the PowerPoint Lecture and attempt the Role play a second time. The role play provides the learner with hands on experience to support their new learned skills.
User Testing was conducted before launching. The method chosen was “question-asking protocol”. The method required 4 users and 1 usability expert. The 4 users were asked to review the training course from the beginning to end participating in the role play and utilizing the audio in the presentation. Randomly the usability expert would Instant Message the 4 users at the same time with the same questions. They were to use the Microsoft Instant Messaging communication tool to with an answer to the question. The questions IM’d to the learners were 1) Is the course easy to navigate? 2) Do all the PowerPoint's open? 3) Do the links inside the PowerPoint lectures work properly? 4) Do you see a lot of grammatical or spelling errors? 5) Is phrasing in the PowerPoint lectures clear and concise? 6) Is there a specific module that was confusing or difficult to understand? 7) Do you feel the assessment quiz questions appropriately measure the modules’ content? 8) Were the screenshots helpful? 9) Did the Case Studies make sense? 10) Did you perform well in the Role Play? 11) Were all the questions on the evaluation survey clear and concise? The User Testing went well. Valuable feedback was provided and one module went under revision. Users found the Wrong Address module to be too short and to the point. They felt confused and needed more clarification. Therefore, a few slides were added and more screenshots for a deeper understanding. There was more positive feedback than negative, but the negative feedback is appreciated.
Thank you for listening to the training course overview. I hope you enjoyed the presentation.
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