1. This Power Point show is an example of my Graphics, Website Wiring
Framing, Flow Chart, Process Engineering and Business Planning.
THIS IS NOT AN ORIGINAL COPY of My work Done for my Employer and
all references to the Employer have been removed.
Dave Ellis
2. Introduction
Presentation
Topics
Our mission is to
rapidly initiate,
effectively manage
and gracefully Project Services
Console
dissolve Projects.
BU Sponsor
Support Portal
Knowledge
Base
4. I. Playbook Backend Architecture
II. Project Life Cycle Phases (flow charts)
III. Secure Network Connectivity Solutions
IV. Project Team Service Model
V. Evaluation Tool (demo only)
VI. Workflow And Areas of Measurement (Development)
VII. Playbook Project Plan
5.
6. The Project Team Service Model
Community Application
of Practice and
Hosting
Legal and
Compliance Network
PLAN
IT Security OS, Client
and and
Identity Delivery
START RUN
+ + + +
TOSS SDCC MSS IC&P
COLLABORATE MEASURE
CONTINUOUS IMPROVEMENT
8. Collaboration Administrative Development Monitoring
Applications Applications Applications Applications
X SharePoint – GCE SharePoint – NetOps
Office Office Office Office
GDMS Travel Connect Putty ODP
X BioBook X Reservation DreamWeaver SNIFFER
Secure Mail Secure Mail SNMP RUN
Alligator SQL Navigator FMC
X LIMS X SharePoint Dsgr
x RADARS x
EVALUATE
9. TTD = Time to Deliver TCO = Total Cost of Ownership
H TTD TCO
Project Apps VPN SSL MPLS VDI Citrix Web
Hover
D (weight) (weight)
SharePoint – 1 Y Y Y Y Y Y 1 0
BioBook 2 Y Y Y Y 3 0
Secure Mail 4 n/a n/a n/a n/a n/a n/a 2 1
LIMS 4 Y Y Y Y 1 1
RADARS 3 Y Y Y Y 1 5
SOLUTION 2 4 4 2 1 4 1
WEIGHT
Choose Solution X X
Hover
Solution Weight + TTD + (Number of Users * TCO)
Actual Weight
Service Desk Plan Create Request
10. Done Application H Provisioning Steps
SharePoint 1 TOOL AD APP CLIENT NET
BioBook 2 TOOL AD APP CLIENT NET
Secure Mail 4 TOOL AD APP CLIENT NET
LIMS 4 TOOL AD APP CLIENT NET
RADARS 3 TOOL AD APP CLIENT NET
GDMS 0 TOOL AD APP CLIENT NET
11. Workflow
and Areas of Measurement
24 hrs 5 days SLM SLM
Configuration Configuration Configuration Quality
Initial Request Due Diligence
Research Proposal Delivery Assurance
Two Weeks
20. Due Quality
Provision
Diligence Assurance
Core Services of the Initiate Phase
21. View Request and
Schedule Meeting
Initial Request Questionnaire
Due Diligence
Analysis
Sponsor Completes
IRQ and Submits to
Project Team
Proposal
Final
Configuration
22. Schedule Meeting Process
Please complete the Information Request Questionnaire (IRQ)
linked below. This will allow the Project Team team to gather
background information relevant to your request
Once complete, an Project Team team member will review
your request and set up a time with you to gather any
remaining relevant information necessary to process your
request
The IRQ form can be found here: Complete Questionnaire
23. Due Diligence Process
The Extended IRQ (link below) will be filled out by the Project
Team representative along with the business sponsor
This form will gather any remaining information necessary to
fulfill the requirements of the collaboration
Once complete this questionnaire will populate the
SharePoint Collaboration Portal with a record for your
collaboration (and all of its requirements)
These requirements will be the basis for the applications/services
ordered for this collaboration
24. Analysis Process
The Extended IRQ will help determine the services required to
fulfill your collaboration requirements. These requirements
include but are not limited to:
Network
List of Applications
Identity types
Partner contact info
The Project Team member handling your request will analyze
the list of requirements, determine the best solution set to
deliver those requirements, and review this list with you and a
proposed timeline prior to requesting services
25. Proposal Process
Your Project Team representative will set up a meeting with you
to discuss the draft proposal including:
Complete list of necessary services
Review action items (who will fulfill each service request)
The timeline to fulfill the complete requirements set
Review roles and responsibilities of a business sponsor
Answer any other questions you may have
26. Final Configuration Process
Final configuration takes your list of services and breaks it down
into 4 main categories to be fulfilled during the Provisioning
Phase
Identities
Network
Client
Application and Data
27. Identities
Final Configuration
Connectivity
Project Representative
Coordinates Provisioning
Applications
Process and Data
Deliver
28. Global Identity Management (TOOL) is a required process for any user
requiring access to any PFE application. To create a new TOOL/ABCD
account please follow this link.
The majority of applications within The Company also require an Active
Directory (NT) account. The request form will tell you if the application(s)
you need will require AD. (Note, an AD account cannot be created until a
TOOL identity is created first)
The IT Onboarding Service is used to create NT accounts as well as the
following services:
Email
Laptop/Desktop
Remote Access
Personal File Share
29. PC Portal is the tool leveraged to set up network when
requiring SSL VPN, iVPN, MPLS
RSA SecurID’s can be requested via the Request Portal
30. Request Portal is the Company Standard for application
requests; however, not all applications have been migrated to
Request Portal. In the instance where you cannot find an
application, please check the following other resource:
For applications not in Request Portal use Quick Ticket;
For applications not in Quick Ticket, please open a service
center ticket
31. As each delivery confirmation is received:
Confirm Business is in receipt
Mark Complete on Task List
Send necessary e-mails
Close open tickets
Collate and Store documentation
Repeat as required until all tasks are delivered.
32. Verify Identities
Verify Connectivity
Project Representative Verify
Coordinates the Applications
QA Process and Data
Final Sponsor
Check Point
33. Verify all TOOL (ABCD) accounts are created and properly
assigned to business sponsor
Ensure all AD accounts (if applicable) have been created and
notifications sent to both end user and business sponsor
Triage any issues or incomplete requests
34. If PC Portal is used for connectivity:
For collaborations with local IT support verify with IT contact (or end
user in one off requests) that firewall/Juniper portal access has been
validated as well as each application URL tested to ensure each
application is configured in DNS/Juniper portal
Approve network request in PC Portal so workflow can be completed
If RSA SecureID is used, verify end user(s) have received
token and can access Citrix/Juniper and can reset passwords
Triage any issues or incomplete requests
35. Check Request Portal workflows for completion (if
applicable)
Check service center tickets for completion (if
applicable)
Triage any issues or incomplete requests
36. Schedule meeting with sponsor
Review completed checklist
Ensure sponsor has all account information for individuals
37. Manage
Audit Identity Network Client Application
Support Path
39. To dissolve identities you must off board the user in
TOOL. This will automatically terminate all account
access including an NT account if applicable. The
process for off boarding can be found here.
40. The data archival process is handled through the The
Company Archive Tool Service Team (FAST)
FAST provides a "One Service Center" to ensure The Company's
inactive electronic record assets are classified, stored safely and
securely, and can be retrieved throughout the remainder of their
retention period.
The process begins with going to and clicking on the “Request an
Archive” button
From there you will be asked to fill out a template of information
about the data and where it is currently staged so it can be archived.
This process can take 4-8 weeks to complete
41. To dissolve an external partner connection (iVPN,
SSL VPN, MPLS) a ticket should be opened to the ECS-
OPS queue requesting that the connection be
disconnected. Additional details can be found here.
Ticket must be opened at least 10 business days
prior to disconnect date.
