The document outlines Dee Dwyer's experience and qualifications as a technical writer. She has over 15 years of experience writing user manuals, online help systems, and other documentation across several industries including healthcare, life sciences, networking, and telecommunications. She is proficient in various technologies, has strong project management and leadership skills, and places an emphasis on customer focus through engagement and reducing customer calls.

1. Customer Focus
•Created Design Topics for easier
access to product information
•Engaged customers in evaluations of
documentation for quality
improvement
•Developed troubleshooting
procedures to reduce customer calls
Project Management
•Communicates well with writers and
cross-functional teams
•Defines strategy
•Keeps team on track
•Thrives in a dynamic environment
•Mentors team members
•Uses MS Project for time management
Technology
• Healthcare solutions
•Life Sciences software
•Printed circuit board software
•Storage appliance / applications
•Cable services, data networking, and
telecommunication
•Reporting and analysis software
Information Development
•In-depth researcher
•Understands the “big picture”
•Develops easy-to-understand
documents from complex information
•Proactive investigator of new tools and
media
Recent Course Work
•Web Design with XHTML, HTML, and
CSS
•Flash
•Dreamweaver
•InDesign
•JavaScript
•SQL Querying
Dee Dwyer
Technical Writer
781.545.3988
dee.dwyer@comcast.net
Deliverables
•User Manuals
•Quick Start Guides
•Online Help Systems
•Multimedia Tutorials
•Training Documents
•XML Topics
•UAT Scripts
Leadership
•Proven track record
•Problem-solver
•Set high standards
•Inclusive, worked with global teams
•Managed projects and teams
•Instructed/mentored students
Industry Experience
•Pegasystems
•Virtify
•Cadence Design Systems
•Network Engines
•Wind River
•GE Kaye Instruments
•Motorola

2. Senior Technical
Documentation Specialist
At Pegasystems, worked with Field personnel to provide meaningful instructions for
those implementing Pega Frameworks
Produced documents for Pega industry applications including Financial, Insurance,
Healthcare, and Life Sciences in a fast-paced environment requiring quick turn-around.
Tested industry-specific software to ensure the technical accuracy of the documents.
Initiated peer-review sessions with other writers to ensure consistency in style and
branding.
Revised the content and format of guides, based on interviews with field personnel who
use the documents to implement the software.
Collaborated with members of the Pega Academy, as well as the global testing team, to
reuse information, thereby saving time and resources.

3. Technical Writer/
Documentation Specialist
At Virtify, as the sole writer, developed task-based online documentation for web-based
Life Sciences solutions, working with development teams in India and the
Philippines in an Agile environment
Led the effort to implement consistent terminology across all products.
Raised software and UI labelling issues to the global team.
Revised error messages to meet global audience needs.
Wrote and executed test scripts to verify product compliance with the Protocol Registration
System (PRS).
Authored standard operating procedures and IT Governance documents.
Collaborated with Training to ensure the presentation of consistent information to the user.

4. Principal Technical
Writer/Project Leader
At Cadence Design Systems, developed task-based online documentation for PCB
placement and routing solutions, wire bond tools, and product flow methodologies
 Analyzed customer issues and developed advanced wire bond topics to solve customer
problems.
Created movies to teach customers how to use product features.
Wrote a tutorial for new Allegro software users that streamlined their learning curve.
Teamed with others in a cross-cultural product group to meet release deadlines on time.
Developed and presented a prototype to customers to introduce XML topics and easy
navigation to product information within the online help.
Created Design Topics for easy navigation to product information on the company web
site.
Improved quality by engaging customers in evaluations of documentation, movies, and
topics.

5. Principal Technical
Writer/Manager
At Network Engines, led a four-member team in the development of a documentation
set and online HTML help system that supported network administrators using server
applications. Developed the documentation strategy and assigned tasks for new
projects; assessed schedules and work on all projects; managed documentation
resources for effective use of writing / graphics on multiple hardware and software
platforms. Documented storage appliances and applications.
Worked closely with engineers to develop product and design specifications
Increased efficiency of writers by involving them early in the product cycle.
Cross-trained team members on Bill of Materials’ processes for backup.
Initiated peer-editing sessions and established documentation.
Managed the Engineering Change Order (ECO) process for documentation packaging.
Reduced turn-around time for printed manuals by dealing directly with vendors on print
issues.
Built relationships with key managers, which increased cross-function communications.

6. Principal Technical
Writer/Project Leader
At Motorola, developed and implemented documentation strategy for Motorola's start-up
cable division supporting products that deliver digital video, analog video, high-speed
data, and IP Telephony services over cable. Wrote Installation Guides, User
Guides, and Operations manuals.
Improved engineers’ effectiveness in providing information for Technical Publications and
other support groups by developing a specification template for their use.
Designed the interface for the Cable Data Products CD; tested and evaluated the interface
with network administrator customers to ensure product ease-of-use.
Eliminated training manuals and saved money by collaborating with Educational Services
to design, develop, and produce computer-based training and one set of product
documentation.
Developed and documented troubleshooting techniques with Service Engineers which
reduced the number of Customer Service calls.
Used the Information Mapping technique to improve the presentation and navigation of
legacy data networking, telecommunication documentation.

7. Principal Technical
Writer/Project Leader
At Motorola, developed and implemented documentation strategy for Motorola's start-up
cable division supporting products that deliver digital video, analog video, high-speed
data, and IP Telephony services over cable. Wrote Installation Guides, User
Guides, and Operations manuals.
Improved engineers’ effectiveness in providing information for Technical Publications and
other support groups by developing a specification template for their use.
Designed the interface for the Cable Data Products CD; tested and evaluated the interface
with network administrator customers to ensure product ease-of-use.
Eliminated training manuals and saved money by collaborating with Educational Services
to design, develop, and produce computer-based training and one set of product
documentation.
Developed and documented troubleshooting techniques with Service Engineers which
reduced the number of Customer Service calls.
Used the Information Mapping technique to improve the presentation and navigation of
legacy data networking, telecommunication documentation.