1. Social Marketing as a Tool for
Policy Change
Domenick Casuccio
American Cancer Society
2.
3. Objectives
Identify what social media is and how it is different
than traditional media.
Review how we can enhance our presence on
social media channels in order to further the
American Cancer Society’s mission of saving lives.
Identify resources that are available to help with
local public relations.
Identify what social media channels can do to
create more visibility and awareness.
Review the role of the local volunteer and how to
conduct public relations and marketing.
4. Agenda
1. Introduction to Social Media
2. Overview of Facebook & LinkedIn
3. Overview of Twitter
4. Overview of Blogs
5. Resources
6. Action Items
6. What is Social Networking?
Websites that give you tools to help you
communicate with your social circle and find new
friends.
Simply put, it’s about people talking, engaging,
communicating locally but with the power to affect
globally.
Social networking is, at its most basic sense, a shift
in how people discover, read, and share news and
information and content.
7.
8.
9. Most Popular Channels
1.Facebook (80%)
2.Twitter (66%)
3.YouTube (55%)
4.LinkedIn (49%)
5.Blogs (43%)
*Russell Herder and Ethos Business Law study, July 2009
10.
11. People on Facebook
More than 800 million active users
50% of our active users log on to Facebook in
any given day
Average user has 130 friends
People spend over 700 billion minutes per
month on Facebook
More than 70 translations available on the site
12.
13.
14. Activity on Facebook
There are over 900 million objects that people
interact with (pages, groups, events and
community pages)
Average user is connected to 80 community
pages, groups and events
Average user creates 90 pieces of content each
month
On average, more than 250 million photos are
uploaded per day.
15. 60 Seconds on Facebook
Comments 510,404
Posts Liked 382,861
Messages Sent 231,605
Photos Added 134,849
Friendships Approved
98,604
Status updates 82,557
Wall Posts 79,364
Events Invites Received
74, 204
Pages Liked 72, 816 1,789,736
Actions
Photos Tagged 66,168 Performed
Links Shared 55,304
16. Best Practices
Become familiar with the site.
Find old friends, family and coworkers.
Provide engaging posts.
Share albums of photos and videos.
Engage in discussions.
Broadcast what you’re doing to the world.
Find social events you can attend.
22. Important Facebook Pages
American Cancer Society
American Cancer Society Cancer Action
Network of Virginia
American Cancer Society Cancer Action
Network
Virginia Foundation for Healthy Youth
Knock Tobacco Out of the Park
Campaign for Tobacco Free Kids
CDC Tobacco Free
23.
24. What is LinkedIn?
LinkedIn operates the world’s largest professional
network on the Internet with more than 120
million members in over 200 countries and
territories.
There were nearly two billion people searches on
LinkedIn this year.
LinkedIn is currently available in ten languages:
English, French, German, Italian, Japanese,
Portuguese, Spanish, Russian, Turkish and
Romanian.
More than 2 million companies have LinkedIn
Company Pages.
29. What is ?
An information network
Twitter is a real-time information network that
connects you to the latest information about what
you find interesting. Simply find the public streams
you find most compelling and follow the
conversations.
Small bursts of information are called Tweets. Each
Tweet is 140 characters in length, but don’t let the
small size fool you—you can share a lot with a little
space. Connected to each Tweet is a rich details pane
that provides additional information, deeper context
and embedded media.
30. Best Practices
Keep content short and simple.
Provide more information with a shortened URL.
Promote your Twitter profile.
Keep followers engaged.
Post other relevant content.
Search Twitter for other comments using
#hashtags
32. Sample Tweets
Great American Smokeout
79% of adults are non-smokers. If you’re in the
other 21% think about putting down the pack on
November 17. http://4rd.ca/aaarRH
Today’s Conference
Learning how I can help #cleartheair in Virginia
through social networking! www.cleartheairva.org
Lobby Day
Visiting the @VASenate today to talk about
#smokefree legislation! Clean air saves lives!
35. What is a Blog?
Blogs, or web logs, are regularly updated online
journals that almost anyone can read. Some
blogs target a small audience, while others boast
a readership comparable to national media
outlets. Blogs often focus on a specific topic.
Many blogs allow readers to comment on posts.
36. Best Practices
Observe the blogosphere.
Provide links.
Make headlines attention-grabbing.
Include numbered/bulleted lists.
Make posts easy to scan.
Keep a consistent style.
37. Best Practices
Use keywords strategically.
Edit your post.
Promote your blog.
Determine how to handle comments.
Make use of web analytics tools.
Evaluate your efforts.
47. Podcasts
A podcast is a digital audio or video file that can
be saved for playback on a portable media
device or computer. The term “podcast” refers
to both the actual content of the media file and
the method by which the content is syndicated.
(Centers for Disease Control and Prevention, 2010e)
48. Podcasts
Powerful Choices Podcasts
www.youtube.com/AmerCancerSociety
Available on YouTube and iTunes
CDC Podcasts
www2c.cdc.gov/podcasts/browse.asp
Available on the CDC website and iTunes
49. YouTube is the most popular video sharing community
in the world. It was founded in February 2005 and in
November 2006 it was bought by Google for 1.65 billion
dollars. Google estimates that YouTube’s reach is 500
million users which is around 32.2% of the Internet.
Another interesting statistic that can help us understand
the power of YouTube is that every minute more than
24 hours of video are uploaded.
Many users post video blogs or vlogs.
youtube.com/amercancersociety
55. The Power of the Individual
In a nation of millions and a world of
billions, the individual is still the first and
basic agent of change.
- Lyndon B. Johnson
Let’s quickly review our objectives for today: Identify what social media is and how it is different than traditional media. Review how we can enhance our presence on social media channels in order to further the American Cancer Society’s mission of saving lives. Identify resources that are available to help with local public relations. Identify what social media channels can do to create more visibility and awareness. Review the role of the local volunteer and how to conduct public relations and marketing on behalf of the American Cancer Society.
We have a lot of information to cover in just a short time together so let’s look at our agenda for today. Introduction to Social Media Overview of Facebook & LinkedIn Overview of Twitter & Tumblr Overview of Blogs Resources Action Items
Ask the audience what they think social networking is. Ask 2 people to say what they think it is.
Here are a few brief definitions of what social networking is… Websites that allow you to connect with friends, family and coworkers. To put it plain and simple, social networking is about people talking, engaging and communicating locally but with the power to affect globally. We’ll watch a short video in a moment about how social networking is shifting how people discover, read and share information.
There are many social networking sites in many different categories. Today we are just going to touch on the most popular however we just wanted to show you today that there are many, many out there that you may want to explore.
There are many social networking sites in many different categories. Today we are just going to touch on the most popular however we just wanted to show you today that there are many, many out there that you may want to explore.
Here is just a list of the most popular social networking sites and the percentage of online people that use them. Facebook (80%) Twitter (66%) YouTube (55%) LinkedIn (49%) Blogs (43%) Get to know the audience How many currently have a Facebook page? How many currently have a Twitter login? How many currently have a blog? How many have use other sites? Maybe name a few. How often to you use them? How many of your are involved with ________ ? Relay For Life Making Strides Against Breast Cancer DetermiNation ACS CAN One of ACS’s Patient Services
As you’ve seen already Facebook is by far the most popular social networking site. Here are just a few facts about Facebook. More than 800 million active users 50% of our active users log on to Facebook in any given day Average user has 130 friends People spend over 700 billion minutes per month on Facebook More than 70 translations available on the site
Paul Butler (a Facebook Engineer) put together a stunningly visual social media map connecting pairs of friends on Facebook from their respective locations across the globe. What came out was a beautifully rendered map of the world with countries in all five continents aglow. Streams of fluorescent blue lines overlap each other across this representation of people and their social links. Indeed what it has illustrated is that we in the age of interconnectivity have made the world much smaller with human ties spanning across oceans. The social media map represented in Butler’s illustration speaks volumes on how the internet has revolutionized human contact and expansion of social horizons. People in Facebook, regardless of the depths in their friendships, are privy to what others post such as personal pictures, favorite videos and their opinions. What this map also shows is that this much data has been collected and can be benefitted from by anyone with access and the proper tools. While it is a warm reflection of reality to most idealists, it may not be looked upon positively by others with a different world view.
Blue is Facebook
Define “Fan” Define “Wall” Define “Like” or “Fan” You become a fan on Facebook by hitting the “Like” button. By becoming a fan you can communicate with the brand, celebrity, business, organization, band, etc. There are literally pages for everything you can imagine on Facebook including the American Cancer Society, Relay For Life, Making Strides, ACS CAN, etc. Your personal page is the part of Facebook that allows you to directly interact with your social circle. You can post personal updates, links, videos, photos, etc. and these updates will appear on your friends Wall. Groups are the private part of Facebook. A group is what you would assume it to be. Use ACT Lead example or a Relay For Life planning committee. The group can communicate with each other via Facebook however the information is not public. Events are just what you would assume them to be as well. You can create events and publicize them to your social circle and make them open to the public. Popular events are birthday gatherings, fundraising events, Relay For Life events, Lobby Days, etc. Once an event is created the invitations can be sent out by anybody that has responded that they are attending.
Become familiar with the site. Find old friends, family and coworkers. Provide engaging posts. Share albums of photos and videos. Engage in discussions. Broadcast what you’re doing or reading to the world. Find social events you can attend.
American Cancer Society American Cancer Society Cancer Action Network (ACS CAN) Virginia American Cancer Society Cancer Action Network Virginia Foundation for Healthy Youth Knock Tobacco Out of the Park Campaign for Tobacco Free Kids CDC Tobacco Free
LinkedIn is a Business-Oriented Social Networking website which allows users to publish their profiles, upload their CVs and connect with other Professionals and Companies. LinkedIn was founded in December 2002 and launched in May 2003. Since then more than 120 million professionals have registered on the service world wide. Both companies and professionals can create a Profile on the service. LinkedIn is great for sharing news , business related articles and press releases, for finding and maintaining Business Contacts and above all for recruiting . It can be used for promoting B2B companies & services and it gives you the opportunity to share news and interesting articles with other professionals of your industry by posting them on the various Professional Groups.
LinkedIn operates the world’s largest professional network on the Internet with more than 120 million members in over 200 countries and territories. There were nearly two billion people searches on LinkedIn this year. LinkedIn is currently available in ten languages: English, French, German, Italian, Japanese, Portuguese, Spanish, Russian, Turkish and Romanian. More than 2 million companies have LinkedIn Company Pages.
An information network Twitter is a real-time information network that connects you to the latest information about what you find interesting. Simply find the public streams you find most compelling and follow the conversations. Small bursts of information are called Tweets. Each Tweet is 140 characters in length, but don’t let the small size fool you—you can share a lot with a little space. Connected to each Tweet is a rich details pane that provides additional information, deeper context and embedded media.
Keep content short and simple. Provide more information with a shortened URL. Promote your Twitter profile. Keep followers engaged. Post other relevant content. Search Twitter for other comments using #hashtags
Here are some popular Twitter feeds that you can follow and then retweet messages to your network.
Here are just a few sample tweets that we have used in the past. Each are 140 characters or less.
Retweeting is the act of sharing another person’s tweet to your followers. This is how ideas spread very quickly over the internet.
Blogs, or web logs, are regularly updated online journals that almost anyone can read. Some blogs target a small audience, while others boast a readership comparable to national media outlets. Blogs often focus on a specific topic. Many blogs allow readers to comment on posts.
Observe the blogosphere. Provide links. Keep posts as short as possible. Make headlines attention-grabbing. Include numbered/bulleted lists. Make posts easy to scan. Keep a consistent style.
Use keywords strategically. Edit your post. Promote your blog. Determine how to handle comments. Make use of web analytics tools. Evaluate your efforts.
You must find a host for your blog. You can host a blog on your own website if you have one or you can use another website to do this is as well. Here are just a few of the most popular websites that could host your blog.
Many bloggers choose an overall theme for their blog such as their cancer experience, movie reviews, recipes, etc. However there are many bloggers that comment on many topics of their choice. It’s completely up to you and what you want to include in your blog.
Dr. Len is our Deputy Chief Medical Officer and his blog is hosted on cancer.org. Dr. Len typically blogs about any hot topics in the media around cancer, research or advocacy.
We’ve just started a new blog on cancer.org where our experts will be blogging about various topics and we’ll also have guest bloggers to contribute as well.
Now that we’ve talked about 3 of the most popular forms of social networking. We want to take a few minutes and talk about some fun and interesting tools available to help you reach out to more people and to promote the American Cancer Society. The first resource is th eCard which is simply just an electronic card that is typically delivered as an email. Many of you have sent these as birthday cards or maybe invitations to an event. Cancer.org has eCards around various topics like Relay For Life recruitment, Announcing a Quit Day, Encouraging Cancer Screenings, etc. New cards are always being posted.
Podcasts are a great tool to share information or commentary. They are typically audio or video files that people post on their social networking site, website or make them available via iTunes so people can subscribe.
The American Cancer Society has 2 podcasts. Relay For Life podcasts are audio files and the Powerful Choices podcasts are videos that discuss early detection and prevention.
YouTube is the most popular video sharing community in the world. It was founded in February 2005 and in November 2006 it was bought by Google for 1.65 billion dollars. Google estimates that YouTube’s reach is 500 million users which is around 32.2% of the Internet. Another interesting statistic that can help us understand the power of YouTube is that every minute more than 24 hours of video are uploaded. Many users post video blogs or vlogs. youtube.com/amercancersociety
Here is a few of the American Cancer Society’s site on YouTube.
Here is another great resource as you are looking for information to share on your social networking site. The South Atlantic Division maintains an online pressroom with local information that is happening across the Division. We also have an entire section for volunteers that is full of tools and resources for community promotions. The site includes press releases, speaking points, public service announcements, fact sheets, and many other great tools. This is a site to definitely visit often.
The National Corporate Communications Department also maintains an online pressroom on cancer.org. Here you can find national press releases, blogs, podcasts and many of the items we have discussed in today’s training.
Before we take a few questions we would like to conclude with a short quote from Lyndon B. Johnson. In a nation of millions and a world of billions, the individual is still the first and basic agent of change. Social networking is truly the power of the individual to be the agent of change. In our case you are helping the American Cancer Society to save lives and help people to stay well, to get well, to find cures and to fight back through social networking.