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Social Marketing as a Tool for
        Policy Change
      Domenick Casuccio
    American Cancer Society
Objectives
 Identify what social media is and how it is different
  than traditional media.
 Review how we can enhance our presence on
  social media channels in order to further the
  American Cancer Society’s mission of saving lives.
 Identify resources that are available to help with
  local public relations.
 Identify what social media channels can do to
  create more visibility and awareness.
 Review the role of the local volunteer and how to
  conduct public relations and marketing.
Agenda
1. Introduction to Social Media
2. Overview of Facebook & LinkedIn
3. Overview of Twitter
4. Overview of Blogs
5. Resources
6. Action Items
What is Social Networking?
What is Social Networking?
 Websites that give you tools to help you
  communicate with your social circle and find new
  friends.
 Simply put, it’s about people talking, engaging,
  communicating locally but with the power to affect
  globally.
 Social networking is, at its most basic sense, a shift
  in how people discover, read, and share news and
  information and content.
Most Popular Channels
1.Facebook (80%)
2.Twitter (66%)
3.YouTube (55%)
4.LinkedIn (49%)
5.Blogs (43%)

    *Russell Herder and Ethos Business Law study, July 2009
People on Facebook

 More than 800 million active users
 50% of our active users log on to Facebook in
  any given day
 Average user has 130 friends
 People spend over 700 billion minutes per
  month on Facebook
 More than 70 translations available on the site
Activity on Facebook
 There are over 900 million objects that people
  interact with (pages, groups, events and
  community pages)
 Average user is connected to 80 community
  pages, groups and events
 Average user creates 90 pieces of content each
  month
 On average, more than 250 million photos are
  uploaded per day.
60 Seconds on Facebook
Comments 510,404
Posts Liked 382,861
Messages Sent 231,605
Photos Added 134,849
Friendships Approved
98,604
Status updates 82,557
Wall Posts 79,364
Events Invites Received
74, 204
Pages Liked 72, 816                          1,789,736
                                              Actions
Photos Tagged 66,168                        Performed

Links Shared 55,304
Best Practices
 Become familiar with the site.
 Find old friends, family and coworkers.
 Provide engaging posts.
 Share albums of photos and videos.
 Engage in discussions.
 Broadcast what you’re doing to the world.
 Find social events you can attend.
Dom’s Facebook Page
Relay For Life Event Facebook Page
Donna’s Facebook Page
ACS CAN Virginia Facebook Page
CDC Tobacco Free Facebook Page
Important Facebook Pages
 American Cancer Society
 American Cancer Society Cancer Action
  Network of Virginia
 American Cancer Society Cancer Action
  Network
 Virginia Foundation for Healthy Youth
 Knock Tobacco Out of the Park
 Campaign for Tobacco Free Kids
 CDC Tobacco Free
What is LinkedIn?
 LinkedIn operates the world’s largest professional
  network on the Internet with more than 120
  million members in over 200 countries and
  territories.
 There were nearly two billion people searches on
  LinkedIn this year.
 LinkedIn is currently available in ten languages:
  English, French, German, Italian, Japanese,
  Portuguese, Spanish, Russian, Turkish and
  Romanian.
 More than 2 million companies have LinkedIn
  Company Pages.
Dom’s LinkedIn Page
ACS’s Company LinkedIn Page
Tobacco Control Professionals Group
What is                         ?
 An information network
 Twitter is a real-time information network that
  connects you to the latest information about what
  you find interesting. Simply find the public streams
  you find most compelling and follow the
  conversations.
 Small bursts of information are called Tweets. Each
  Tweet is 140 characters in length, but don’t let the
  small size fool you—you can share a lot with a little
  space. Connected to each Tweet is a rich details pane
  that provides additional information, deeper context
  and embedded media.
Best Practices
 Keep content short and simple.
 Provide more information with a shortened URL.
 Promote your Twitter profile.
 Keep followers engaged.
 Post other relevant content.
 Search Twitter for other comments using
  #hashtags
Popular Twitter Feeds
@AmericanCancer   @ACSCAN
@ACSNews          @ACSCANVA
@MoreBirthdays    @HealthyYouthVA
@acschooseyou     @VAHouse
@RelayForLife     @VASenate
@DrLen            @LegacyforHealth
@AmerCancerCEO    @AmHeartAdvocacy
@CDC_Cancer       @TobaccoFreeKids
@CDCgov
Sample Tweets
Great American Smokeout
79% of adults are non-smokers. If you’re in the
other 21% think about putting down the pack on
November 17. http://4rd.ca/aaarRH
Today’s Conference
Learning how I can help #cleartheair in Virginia
through social networking! www.cleartheairva.org
Lobby Day
Visiting the @VASenate today to talk about
#smokefree legislation! Clean air saves lives!
The Art of Retweeting
Blogs
What is a Blog?
Blogs, or web logs, are regularly updated online
journals that almost anyone can read. Some
blogs target a small audience, while others boast
a readership comparable to national media
outlets. Blogs often focus on a specific topic.
Many blogs allow readers to comment on posts.
Best Practices
 Observe the blogosphere.
 Provide links.
 Make headlines attention-grabbing.
 Include numbered/bulleted lists.
 Make posts easy to scan.
 Keep a consistent style.
Best Practices
 Use keywords strategically.
 Edit your post.
 Promote your blog.
 Determine how to handle comments.
 Make use of web analytics tools.
 Evaluate your efforts.
Popular Blog Hosting Websites
Blog Topics
 Current Events
 Entertainment
 Sports & Leisure
 Volunteerism
 Family
 Politics
 Health
 Reviews
 Recipes
Dr. Len’s Blog
Expert Voices Blog
ACS CAN – CANCER CANDOR Blog
Donna’s Blog
eCards
eCards are electronic greeting cards that are sent to
people’s email accounts.
eCards – Announce Quit Day
CDC Anti-Smoking eCards
Podcasts
A podcast is a digital audio or video file that can
be saved for playback on a portable media
device or computer. The term “podcast” refers
to both the actual content of the media file and
the method by which the content is syndicated.
                (Centers for Disease Control and Prevention, 2010e)
Podcasts
 Powerful Choices Podcasts
   www.youtube.com/AmerCancerSociety
   Available on YouTube and iTunes
 CDC Podcasts
   www2c.cdc.gov/podcasts/browse.asp
   Available on the CDC website and iTunes
 YouTube is the most popular video sharing community
  in the world. It was founded in February 2005 and in
  November 2006 it was bought by Google for 1.65 billion
  dollars. Google estimates that YouTube’s reach is 500
  million users which is around 32.2% of the Internet.
  Another interesting statistic that can help us understand
  the power of YouTube is that every minute more than
  24 hours of video are uploaded.
 Many users post video blogs or vlogs.
 youtube.com/amercancersociety
ACS on YouTube
SACancerNews.org
ACSCAN.org
Cancer.org Pressroom
Great American Smokeout
The Power of the Individual

  In a nation of millions and a world of
  billions, the individual is still the first and
  basic agent of change.
                              - Lyndon B. Johnson
©2010 American Cancer Society, Inc. No.0052.19

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Social Marketing as a Tool for Policy Change

  • 1. Social Marketing as a Tool for Policy Change Domenick Casuccio American Cancer Society
  • 2.
  • 3. Objectives  Identify what social media is and how it is different than traditional media.  Review how we can enhance our presence on social media channels in order to further the American Cancer Society’s mission of saving lives.  Identify resources that are available to help with local public relations.  Identify what social media channels can do to create more visibility and awareness.  Review the role of the local volunteer and how to conduct public relations and marketing.
  • 4. Agenda 1. Introduction to Social Media 2. Overview of Facebook & LinkedIn 3. Overview of Twitter 4. Overview of Blogs 5. Resources 6. Action Items
  • 5. What is Social Networking?
  • 6. What is Social Networking?  Websites that give you tools to help you communicate with your social circle and find new friends.  Simply put, it’s about people talking, engaging, communicating locally but with the power to affect globally.  Social networking is, at its most basic sense, a shift in how people discover, read, and share news and information and content.
  • 7.
  • 8.
  • 9. Most Popular Channels 1.Facebook (80%) 2.Twitter (66%) 3.YouTube (55%) 4.LinkedIn (49%) 5.Blogs (43%) *Russell Herder and Ethos Business Law study, July 2009
  • 10.
  • 11. People on Facebook  More than 800 million active users  50% of our active users log on to Facebook in any given day  Average user has 130 friends  People spend over 700 billion minutes per month on Facebook  More than 70 translations available on the site
  • 12.
  • 13.
  • 14. Activity on Facebook  There are over 900 million objects that people interact with (pages, groups, events and community pages)  Average user is connected to 80 community pages, groups and events  Average user creates 90 pieces of content each month  On average, more than 250 million photos are uploaded per day.
  • 15. 60 Seconds on Facebook Comments 510,404 Posts Liked 382,861 Messages Sent 231,605 Photos Added 134,849 Friendships Approved 98,604 Status updates 82,557 Wall Posts 79,364 Events Invites Received 74, 204 Pages Liked 72, 816 1,789,736 Actions Photos Tagged 66,168 Performed Links Shared 55,304
  • 16. Best Practices  Become familiar with the site.  Find old friends, family and coworkers.  Provide engaging posts.  Share albums of photos and videos.  Engage in discussions.  Broadcast what you’re doing to the world.  Find social events you can attend.
  • 18. Relay For Life Event Facebook Page
  • 20. ACS CAN Virginia Facebook Page
  • 21. CDC Tobacco Free Facebook Page
  • 22. Important Facebook Pages  American Cancer Society  American Cancer Society Cancer Action Network of Virginia  American Cancer Society Cancer Action Network  Virginia Foundation for Healthy Youth  Knock Tobacco Out of the Park  Campaign for Tobacco Free Kids  CDC Tobacco Free
  • 23.
  • 24. What is LinkedIn?  LinkedIn operates the world’s largest professional network on the Internet with more than 120 million members in over 200 countries and territories.  There were nearly two billion people searches on LinkedIn this year.  LinkedIn is currently available in ten languages: English, French, German, Italian, Japanese, Portuguese, Spanish, Russian, Turkish and Romanian.  More than 2 million companies have LinkedIn Company Pages.
  • 28.
  • 29. What is ?  An information network  Twitter is a real-time information network that connects you to the latest information about what you find interesting. Simply find the public streams you find most compelling and follow the conversations.  Small bursts of information are called Tweets. Each Tweet is 140 characters in length, but don’t let the small size fool you—you can share a lot with a little space. Connected to each Tweet is a rich details pane that provides additional information, deeper context and embedded media.
  • 30. Best Practices  Keep content short and simple.  Provide more information with a shortened URL.  Promote your Twitter profile.  Keep followers engaged.  Post other relevant content.  Search Twitter for other comments using #hashtags
  • 31. Popular Twitter Feeds @AmericanCancer @ACSCAN @ACSNews @ACSCANVA @MoreBirthdays @HealthyYouthVA @acschooseyou @VAHouse @RelayForLife @VASenate @DrLen @LegacyforHealth @AmerCancerCEO @AmHeartAdvocacy @CDC_Cancer @TobaccoFreeKids @CDCgov
  • 32. Sample Tweets Great American Smokeout 79% of adults are non-smokers. If you’re in the other 21% think about putting down the pack on November 17. http://4rd.ca/aaarRH Today’s Conference Learning how I can help #cleartheair in Virginia through social networking! www.cleartheairva.org Lobby Day Visiting the @VASenate today to talk about #smokefree legislation! Clean air saves lives!
  • 33. The Art of Retweeting
  • 34. Blogs
  • 35. What is a Blog? Blogs, or web logs, are regularly updated online journals that almost anyone can read. Some blogs target a small audience, while others boast a readership comparable to national media outlets. Blogs often focus on a specific topic. Many blogs allow readers to comment on posts.
  • 36. Best Practices  Observe the blogosphere.  Provide links.  Make headlines attention-grabbing.  Include numbered/bulleted lists.  Make posts easy to scan.  Keep a consistent style.
  • 37. Best Practices  Use keywords strategically.  Edit your post.  Promote your blog.  Determine how to handle comments.  Make use of web analytics tools.  Evaluate your efforts.
  • 39. Blog Topics  Current Events  Entertainment  Sports & Leisure  Volunteerism  Family  Politics  Health  Reviews  Recipes
  • 42. ACS CAN – CANCER CANDOR Blog
  • 44. eCards eCards are electronic greeting cards that are sent to people’s email accounts.
  • 47. Podcasts A podcast is a digital audio or video file that can be saved for playback on a portable media device or computer. The term “podcast” refers to both the actual content of the media file and the method by which the content is syndicated. (Centers for Disease Control and Prevention, 2010e)
  • 48. Podcasts  Powerful Choices Podcasts  www.youtube.com/AmerCancerSociety  Available on YouTube and iTunes  CDC Podcasts  www2c.cdc.gov/podcasts/browse.asp  Available on the CDC website and iTunes
  • 49.  YouTube is the most popular video sharing community in the world. It was founded in February 2005 and in November 2006 it was bought by Google for 1.65 billion dollars. Google estimates that YouTube’s reach is 500 million users which is around 32.2% of the Internet. Another interesting statistic that can help us understand the power of YouTube is that every minute more than 24 hours of video are uploaded.  Many users post video blogs or vlogs.  youtube.com/amercancersociety
  • 55. The Power of the Individual In a nation of millions and a world of billions, the individual is still the first and basic agent of change. - Lyndon B. Johnson
  • 56. ©2010 American Cancer Society, Inc. No.0052.19

Editor's Notes

  1. Title Slide
  2. Let’s quickly review our objectives for today: Identify what social media is and how it is different than traditional media. Review how we can enhance our presence on social media channels in order to further the American Cancer Society’s mission of saving lives. Identify resources that are available to help with local public relations. Identify what social media channels can do to create more visibility and awareness. Review the role of the local volunteer and how to conduct public relations and marketing on behalf of the American Cancer Society.
  3. We have a lot of information to cover in just a short time together so let’s look at our agenda for today. Introduction to Social Media Overview of Facebook & LinkedIn Overview of Twitter & Tumblr Overview of Blogs Resources Action Items
  4. Ask the audience what they think social networking is. Ask 2 people to say what they think it is.
  5. Here are a few brief definitions of what social networking is… Websites that allow you to connect with friends, family and coworkers. To put it plain and simple, social networking is about people talking, engaging and communicating locally but with the power to affect globally. We’ll watch a short video in a moment about how social networking is shifting how people discover, read and share information.
  6. There are many social networking sites in many different categories. Today we are just going to touch on the most popular however we just wanted to show you today that there are many, many out there that you may want to explore.
  7. There are many social networking sites in many different categories. Today we are just going to touch on the most popular however we just wanted to show you today that there are many, many out there that you may want to explore.
  8. Here is just a list of the most popular social networking sites and the percentage of online people that use them. Facebook (80%) Twitter (66%) YouTube (55%) LinkedIn (49%) Blogs (43%) Get to know the audience How many currently have a Facebook page? How many currently have a Twitter login? How many currently have a blog? How many have use other sites? Maybe name a few. How often to you use them? How many of your are involved with ________ ? Relay For Life Making Strides Against Breast Cancer DetermiNation ACS CAN One of ACS’s Patient Services
  9. As you’ve seen already Facebook is by far the most popular social networking site. Here are just a few facts about Facebook. More than 800 million active users 50% of our active users log on to Facebook in any given day Average user has 130 friends People spend over 700 billion minutes per month on Facebook More than 70 translations available on the site
  10. Paul Butler (a Facebook Engineer) put together a stunningly visual social media map connecting pairs of friends on Facebook from their respective locations across the globe. What came out was a beautifully rendered map of the world with countries in all five continents aglow. Streams of fluorescent blue lines overlap each other across this representation of people and their social links. Indeed what it has illustrated is that we in the age of interconnectivity have made the world much smaller with human ties spanning across oceans. The social media map represented in Butler’s illustration speaks volumes on how the internet has revolutionized human contact and expansion of social horizons. People in Facebook, regardless of the depths in their friendships, are privy to what others post such as personal pictures, favorite videos and their opinions. What this map also shows is that this much data has been collected and can be benefitted from by anyone with access and the proper tools. While it is a warm reflection of reality to most idealists, it may not be looked upon positively by others with a different world view.
  11. Blue is Facebook
  12. Define “Fan” Define “Wall” Define “Like” or “Fan” You become a fan on Facebook by hitting the “Like” button. By becoming a fan you can communicate with the brand, celebrity, business, organization, band, etc. There are literally pages for everything you can imagine on Facebook including the American Cancer Society, Relay For Life, Making Strides, ACS CAN, etc. Your personal page is the part of Facebook that allows you to directly interact with your social circle. You can post personal updates, links, videos, photos, etc. and these updates will appear on your friends Wall. Groups are the private part of Facebook. A group is what you would assume it to be. Use ACT Lead example or a Relay For Life planning committee. The group can communicate with each other via Facebook however the information is not public. Events are just what you would assume them to be as well. You can create events and publicize them to your social circle and make them open to the public. Popular events are birthday gatherings, fundraising events, Relay For Life events, Lobby Days, etc. Once an event is created the invitations can be sent out by anybody that has responded that they are attending.
  13. Become familiar with the site. Find old friends, family and coworkers. Provide engaging posts. Share albums of photos and videos. Engage in discussions. Broadcast what you’re doing or reading to the world. Find social events you can attend.
  14. American Cancer Society American Cancer Society Cancer Action Network (ACS CAN) Virginia American Cancer Society Cancer Action Network Virginia Foundation for Healthy Youth Knock Tobacco Out of the Park Campaign for Tobacco Free Kids CDC Tobacco Free
  15. LinkedIn is a Business-Oriented Social Networking website which allows users to publish their profiles, upload their CVs and connect with other Professionals and Companies. LinkedIn was founded in December 2002 and launched in May 2003. Since then more than 120 million professionals have registered on the service world wide. Both companies and professionals can create a Profile on the service. LinkedIn is great for sharing news , business related articles and press releases, for finding and maintaining Business Contacts and above all for recruiting . It can be used for promoting B2B companies & services and it gives you the opportunity to share news and interesting articles with other professionals of your industry by posting them on the various Professional Groups.
  16. LinkedIn operates the world’s largest professional network on the Internet with more than 120 million members in over 200 countries and territories. There were nearly two billion people searches on LinkedIn this year. LinkedIn is currently available in ten languages: English, French, German, Italian, Japanese, Portuguese, Spanish, Russian, Turkish and Romanian. More than 2 million companies have LinkedIn Company Pages.
  17. An information network Twitter is a real-time information network that connects you to the latest information about what you find interesting. Simply find the public streams you find most compelling and follow the conversations. Small bursts of information are called Tweets. Each Tweet is 140 characters in length, but don’t let the small size fool you—you can share a lot with a little space. Connected to each Tweet is a rich details pane that provides additional information, deeper context and embedded media.
  18. Keep content short and simple. Provide more information with a shortened URL. Promote your Twitter profile. Keep followers engaged. Post other relevant content. Search Twitter for other comments using #hashtags
  19. Here are some popular Twitter feeds that you can follow and then retweet messages to your network.
  20. Here are just a few sample tweets that we have used in the past. Each are 140 characters or less.
  21. Retweeting is the act of sharing another person’s tweet to your followers. This is how ideas spread very quickly over the internet.
  22. Blogs, or web logs, are regularly updated online journals that almost anyone can read. Some blogs target a small audience, while others boast a readership comparable to national media outlets. Blogs often focus on a specific topic. Many blogs allow readers to comment on posts.
  23. Observe the blogosphere. Provide links. Keep posts as short as possible. Make headlines attention-grabbing. Include numbered/bulleted lists. Make posts easy to scan. Keep a consistent style.
  24. Use keywords strategically. Edit your post. Promote your blog. Determine how to handle comments. Make use of web analytics tools. Evaluate your efforts.
  25. You must find a host for your blog. You can host a blog on your own website if you have one or you can use another website to do this is as well. Here are just a few of the most popular websites that could host your blog.
  26. Many bloggers choose an overall theme for their blog such as their cancer experience, movie reviews, recipes, etc. However there are many bloggers that comment on many topics of their choice. It’s completely up to you and what you want to include in your blog.
  27. Dr. Len is our Deputy Chief Medical Officer and his blog is hosted on cancer.org. Dr. Len typically blogs about any hot topics in the media around cancer, research or advocacy.
  28. We’ve just started a new blog on cancer.org where our experts will be blogging about various topics and we’ll also have guest bloggers to contribute as well.
  29. Now that we’ve talked about 3 of the most popular forms of social networking. We want to take a few minutes and talk about some fun and interesting tools available to help you reach out to more people and to promote the American Cancer Society. The first resource is th eCard which is simply just an electronic card that is typically delivered as an email. Many of you have sent these as birthday cards or maybe invitations to an event. Cancer.org has eCards around various topics like Relay For Life recruitment, Announcing a Quit Day, Encouraging Cancer Screenings, etc. New cards are always being posted.
  30. Podcasts are a great tool to share information or commentary. They are typically audio or video files that people post on their social networking site, website or make them available via iTunes so people can subscribe.
  31. The American Cancer Society has 2 podcasts. Relay For Life podcasts are audio files and the Powerful Choices podcasts are videos that discuss early detection and prevention.
  32. YouTube is the most popular video sharing community in the world. It was founded in February 2005 and in November 2006 it was bought by Google for 1.65 billion dollars. Google estimates that YouTube’s reach is 500 million users which is around 32.2% of the Internet. Another interesting statistic that can help us understand the power of YouTube is that every minute more than 24 hours of video are uploaded. Many users post video blogs or vlogs. youtube.com/amercancersociety
  33. Here is a few of the American Cancer Society’s site on YouTube.
  34. Here is another great resource as you are looking for information to share on your social networking site. The South Atlantic Division maintains an online pressroom with local information that is happening across the Division. We also have an entire section for volunteers that is full of tools and resources for community promotions. The site includes press releases, speaking points, public service announcements, fact sheets, and many other great tools. This is a site to definitely visit often.
  35. The National Corporate Communications Department also maintains an online pressroom on cancer.org. Here you can find national press releases, blogs, podcasts and many of the items we have discussed in today’s training.
  36. Before we take a few questions we would like to conclude with a short quote from Lyndon B. Johnson. In a nation of millions and a world of billions, the individual is still the first and basic agent of change. Social networking is truly the power of the individual to be the agent of change. In our case you are helping the American Cancer Society to save lives and help people to stay well, to get well, to find cures and to fight back through social networking.