10 Things to Create Outstanding Membership experiences. Building the Toastmasters onboarding experience. Presented at the Toastmasters District 22 2017 Spring Conference educational session on building club quality.

1. 10 Things to Create Outstanding
Membership Experiences
From First Impressions to Member Orientation Julie Hartig

2. Toastmasters by the Numbers

3. Employee
Turnover
50% Leave in
First Year

4. With Great
Onboarding
70% Stay for
3 Years

5. Onboarding
First
Impression
Meeting
Join
First
3 Speeches

6. #1 - Eliminate Obstacles

7. #2 – Is This My Tribe?

8. #3 - How Does this Work?

9. #4 – Call to Action

10. #5 – Reach Out

11. #6 – Provide All Tools Needed

12. #7 – Schedule First Talks

13. #8
S

14. #9 – Fantastic Feedback

15. #10 – Meeting Needs?

16. Summary
1. Eliminate Obstacles
2. Is This My Tribe
3. How it Works
4. Call to action
5. Follow-up
6. Provide All Tools
7. Schedule first talks
8. Mentor(s)
9. Fantastic Feedback
10. Meeting Needs?

17. Questions
Comments
Contact
Jahartig.com
juliehartig@gmail.com

18. Resources
 http://www.softwareadvice.com/resources/onboarding-best-practices/
 http://blog.clickboarding.com/18-jaw-dropping-onboarding-stats-you-need-to-know
 http://blog.octanner.com/editor-picks/an-onboarding-checklist-for-success-infographic
 http://www.equifax.com/business/workforce-insights/turnover
 https://www.shrm.org/foundation/ourwork/initiatives/resources-from-past-
initiatives/Documents/Onboarding%20New%20Employees.pdf
 https://www.bamboohr.com/resources/Onboarding101+Infographic.pdf
 https://business.linkedin.com/talent-solutions/blog/2015/07/extreme-onboarding-how-to-wow-your-new-hires-rather-than-
numb-them
 https://www.forbes.com/sites/theyec/2015/05/29/how-to-get-employee-onboarding-right/#534c6e0d407b
 http://www.michelfalcon.com/employee-onboarding/
 https://www.toastmasters.org/~/media/549134EFA75548B6928C43B6BAAFE433.ashx
 https://www.toastmasters.org/Leadership-Central/Statistics-and-Data-Hub

19. Photo Credits
 Obstacles http://www.stormthetest.com/wp-content/uploads/2013/07/life-coaching-signs.png
 Tribe https://storage.designcrowd.com/w1k/submissions/13974500/13974739_a30f.jpg
 How work https://images.martechadvisor.com/images/uploads/content_images/cbc928ab5eb5e7f00676992442650b40.jpg
 Reach out http://coldemailing.com/wp-content/uploads/2014/08/wpid-Photo-Jul-5-2013-932-AM.jpg
 Follow up http://coldemailing.com/wp-content/uploads/2014/08/wpid-Photo-Jul-5-2013-932-AM.jpg
 Mentor http://www.ymcadlg.org/wp-content/uploads/2015/01/mentor.jpg
 Filming https://www.altitudelondon.com/wp-content/uploads/2015/09/Filming-and-photography-001.jpg
 Deadline http://static1.squarespace.com/static/55f99069e4b03639a57c262c/56310aa6e4b049869490780d//tax-day-alternate.jpg?format=original
 Goal https://media.licdn.com/mpr/mpr/p/2/005/0af/0b2/1d581f0.png