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MOBILE WEB AND APPS – DELIVERING THE RIGHT EXPERIENCE
TO THE RIGHT CUSTOMER




DAVE SLOCOMBE – HEAD OF MOBILE CHANNEL


@DAVESLOCOMBE
TRAVEL GROWTH
CLICK TO EDIT MASTER TITLE STYLE
LAST-MINUTE SEARCHES
CLICK TO EDIT MASTER TITLE STYLE
GLOBAL GROWTH SNAPSHOT
CLICK TO EDIT MASTER TITLE STYLE




   100 – 200+ %




                                                                     50 – 100 %




   GROWTH IN MOBILE UNIQUE VISITORS 10.11 – 8.12 [10 MONTH PERIOD]
MOBILE STRATEGY
CLICK TO EDIT MASTER TITLE STYLE




                                                                         google




      Focus on acquisition through mobile website and optimising the experience
                  to improve conversion for our current customers
CUSTOMER LIFECYCLE
CLICK TO EDIT MASTER TITLE STYLE
CLICK TO EDIT MASTER TITLETO APP
    LIFECYCLE MOBILE WEB STYLE
WEB DISCOVERABILITY
CLICK TO EDIT MASTER TITLE STYLE
REDUCING FRICTION
CLICK TO EDIT MASTER TITLE STYLE
CLICK TO EDIT MASTER TITLETO APP
   CONVERTING FROM WEB STYLE
CLICK TO EDIT MASTER HOTELS USA
    LASTMINUTE.COM TITLE STYLE



                                  Discoverability
                                  Cross promotion
                                  SEM
                                  Ad Networks




 Reduce friction
 Faster search
CLICK TO EDIT MASTER TITLE STYLE
CLICK TO EDIT MASTER TITLE STYLE
CLICK TO EDIT MASTER TITLE STYLE
CLICK TO EDIT MASTER TITLE STYLE




                                   Reduce friction
                                   Faster checkout
DELIVER WOW
CLICK TO EDIT MASTER TITLE STYLE
TAKEAWAYS
CLICK TO EDIT MASTER TITLE STYLE


  •   Know YOUR customer! Which customers would benefit from apps, which
      benefit from mobile web
  •   Deliver WOW to get noticed
  •   Co-locate your team
  •   No more heroes! Share knowledge and skills (XP, Pairing, TDD &
      Continuous Integration)
  •   Target reduced cycle time from concept to customer through Continuous
      Integration and Continuous Deployment - also possible fro apps with their
      slower release cycle.
  •   Make work visible, showcase, engage outside of product and tech teams!
  •   Empower your UX team to iterate the experience with customers without
      pulling precious development resource

                               THANKYOU
      Slide Credits:
      Jason Fulmines
      Jeroen Van Velzen

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lastminute.com_mobile

  • 1. MOBILE WEB AND APPS – DELIVERING THE RIGHT EXPERIENCE TO THE RIGHT CUSTOMER DAVE SLOCOMBE – HEAD OF MOBILE CHANNEL @DAVESLOCOMBE
  • 2. TRAVEL GROWTH CLICK TO EDIT MASTER TITLE STYLE
  • 3. LAST-MINUTE SEARCHES CLICK TO EDIT MASTER TITLE STYLE
  • 4. GLOBAL GROWTH SNAPSHOT CLICK TO EDIT MASTER TITLE STYLE 100 – 200+ % 50 – 100 % GROWTH IN MOBILE UNIQUE VISITORS 10.11 – 8.12 [10 MONTH PERIOD]
  • 5. MOBILE STRATEGY CLICK TO EDIT MASTER TITLE STYLE google Focus on acquisition through mobile website and optimising the experience to improve conversion for our current customers
  • 6. CUSTOMER LIFECYCLE CLICK TO EDIT MASTER TITLE STYLE
  • 7. CLICK TO EDIT MASTER TITLETO APP LIFECYCLE MOBILE WEB STYLE
  • 8. WEB DISCOVERABILITY CLICK TO EDIT MASTER TITLE STYLE
  • 9. REDUCING FRICTION CLICK TO EDIT MASTER TITLE STYLE
  • 10. CLICK TO EDIT MASTER TITLETO APP CONVERTING FROM WEB STYLE
  • 11. CLICK TO EDIT MASTER HOTELS USA LASTMINUTE.COM TITLE STYLE Discoverability Cross promotion SEM Ad Networks Reduce friction Faster search
  • 12. CLICK TO EDIT MASTER TITLE STYLE
  • 13. CLICK TO EDIT MASTER TITLE STYLE
  • 14. CLICK TO EDIT MASTER TITLE STYLE
  • 15. CLICK TO EDIT MASTER TITLE STYLE Reduce friction Faster checkout
  • 16. DELIVER WOW CLICK TO EDIT MASTER TITLE STYLE
  • 17. TAKEAWAYS CLICK TO EDIT MASTER TITLE STYLE • Know YOUR customer! Which customers would benefit from apps, which benefit from mobile web • Deliver WOW to get noticed • Co-locate your team • No more heroes! Share knowledge and skills (XP, Pairing, TDD & Continuous Integration) • Target reduced cycle time from concept to customer through Continuous Integration and Continuous Deployment - also possible fro apps with their slower release cycle. • Make work visible, showcase, engage outside of product and tech teams! • Empower your UX team to iterate the experience with customers without pulling precious development resource THANKYOU Slide Credits: Jason Fulmines Jeroen Van Velzen

Editor's Notes

  1. Target reduced cycle time from concept to customer through Continuous DeploymentMaking work visibleUsing the right tools Lean team structuresCommunicate clear organisational and team goalsGrow your pool of ideasEmpower your UX teamRegularly, health checking the team – continuous improvementNo more heroes! Share knowledge and skills (XP, Pairing, TDD & Continuous Integration)