Lean Strategies for IT Support OrganizationsRoger Brown
This was presented by Roger Brown and Peter Green at the Seattle Scrum Gathering on 5/17/11. Slides have been annotated with some discussion notes to provide additional context.
Lean Strategies for IT Support OrganizationsRoger Brown
This was presented by Roger Brown and Peter Green at the Seattle Scrum Gathering on 5/17/11. Slides have been annotated with some discussion notes to provide additional context.
I have given this presentation at two separate events: once at the UK Usability Professionals' Association and once at PRODUCTtank London. In the piece I present '3 Myths of Customer Experience' which seek to address some of the biggest red herrings in UX today. Ultimately, I want to turn 'myths' into 'truths', introduce my definition of Experience Strategy as well as the notion of key 'Aspects of the Experience'.
Good to Great: Achieving Product Excellence in Web 2.0 by Dan OlsenDan Olsen
Best practices in product management, UI design, product development, metrics, and optimization by Dan Olsen from Web 2.0 Expo NYC on September 18, 2008.
This workshop shows you how quickly build and market a results oriented website. We cover strategy, processes, tools and tactics that online leaders are using to dominate the web.
This course is run live and online monthly: http://www.meetup.com/rowdfw
What can your staff do to create their ideal studio culture? And how can that culture align with everyone’s desired working environment? This worksheet is part of an activity to answer these questions. Directions for the activity are on page 267 of Success by Design: The Essential Business Reference for Designers by David Sherwin, published by HOW Books. Get the book at http://amzn.to/successbydesign
Elements of Design Studio Experience v1David Sherwin
Use this worksheet to begin determining what your ideal design studio experience should be like. Directions for the activity are on page 260 of Success by Design: The Essential Business Reference for Designers by David Sherwin, published by HOW Books. Get the book at http://amzn.to/successbydesign
Example Organizational Models for Design BusinessesDavid Sherwin
An organizational model describes how your studio employees work together: how tasks are delegated to people, how people collaborate to complete projects and who supervises the work to make sure it’s great. It should be a reflection of how your studio earns revenue—the mix of types of work and products created for your customers—and of your studio philosophy. This document visualizes illustrations of common organizational models for certain types of design businesses. This content is referenced on page 264 of Success by Design: The Essential Business Reference for Designers by David Sherwin, published by HOW Books. Get the book at http://amzn.to/successbydesign
Building Results Oriented Websites: The Method That Ends the MadnessTom McCracken
Content Management Systems gives you a huge tool box to deliver features. As CMSs accelerates the development cycle, the question changes from “How do we build sites?” to “What should we build?” This session presents the strategies and methodologies we have learned and used over the last 12 years to build results driven websites.
For decades the gold standard for measuring project success has been the project management iron triangle: on time, on budget, on scope. Despite increasingly more rigorous planning strategies, the average project is still 45% over budget, delayed by 63% and missing 1/3 of the promised functionality.
Worse yet, this obsession with certainty is reducing quality, innovation and value while burning out web development teams - and things are only getting more difficult.
A new way of thinking is needed to build truly successful projects. This session presents modern strategies and methodologies that have continually proven to beat the averages. We will review the latest research and advice from the world’s foremost software engineers. The session will conclude with a breakdown of the innovative methodologies that drive the majority of the world’s leading websites.
This session is for anyone looking to build more successful projects. Project owners will learn how to drive innovation, faster and with less cost. Your development team will learn how to continually deliver better work with less stress and long weekends.
The Essential Product Owner - Partnering with the teamCprime
Bob Galen shares real-world stories where he’s seen “effectively partnered” teams and Product Owners truly deliver balanced value for their business stakeholders. In this session he’ll show you how story mapping and release planning can truly set the stage for effective team workflow—establishing a “Big Picture” for everyone to shoot for. How establishing shared goals, both at the iteration and release levels, truly cements the partnership between team and Product Owner. And finally, how setting a tempo of regular, focused backlog grooming sessions establishes a mechanism for the team and Product Owner to explore well-nuanced and high value backlogs.
If you're tired of working on the same mind-numbing projects, this presentation will who you how you can present projects to get them approved within your current company.
Customer Journey Mapping: Lean for Hospitality.Imad Almurib
Case study of using the Lean Vector's tool called: Customer Journey Mapping (CJM) to implement Lean program in a hotel. Customer Journey Mapping is a simple yet very effective tool to help implementing Lean in the hospitality sector with focus on customer experience.
I have given this presentation at two separate events: once at the UK Usability Professionals' Association and once at PRODUCTtank London. In the piece I present '3 Myths of Customer Experience' which seek to address some of the biggest red herrings in UX today. Ultimately, I want to turn 'myths' into 'truths', introduce my definition of Experience Strategy as well as the notion of key 'Aspects of the Experience'.
Good to Great: Achieving Product Excellence in Web 2.0 by Dan OlsenDan Olsen
Best practices in product management, UI design, product development, metrics, and optimization by Dan Olsen from Web 2.0 Expo NYC on September 18, 2008.
This workshop shows you how quickly build and market a results oriented website. We cover strategy, processes, tools and tactics that online leaders are using to dominate the web.
This course is run live and online monthly: http://www.meetup.com/rowdfw
What can your staff do to create their ideal studio culture? And how can that culture align with everyone’s desired working environment? This worksheet is part of an activity to answer these questions. Directions for the activity are on page 267 of Success by Design: The Essential Business Reference for Designers by David Sherwin, published by HOW Books. Get the book at http://amzn.to/successbydesign
Elements of Design Studio Experience v1David Sherwin
Use this worksheet to begin determining what your ideal design studio experience should be like. Directions for the activity are on page 260 of Success by Design: The Essential Business Reference for Designers by David Sherwin, published by HOW Books. Get the book at http://amzn.to/successbydesign
Example Organizational Models for Design BusinessesDavid Sherwin
An organizational model describes how your studio employees work together: how tasks are delegated to people, how people collaborate to complete projects and who supervises the work to make sure it’s great. It should be a reflection of how your studio earns revenue—the mix of types of work and products created for your customers—and of your studio philosophy. This document visualizes illustrations of common organizational models for certain types of design businesses. This content is referenced on page 264 of Success by Design: The Essential Business Reference for Designers by David Sherwin, published by HOW Books. Get the book at http://amzn.to/successbydesign
Building Results Oriented Websites: The Method That Ends the MadnessTom McCracken
Content Management Systems gives you a huge tool box to deliver features. As CMSs accelerates the development cycle, the question changes from “How do we build sites?” to “What should we build?” This session presents the strategies and methodologies we have learned and used over the last 12 years to build results driven websites.
For decades the gold standard for measuring project success has been the project management iron triangle: on time, on budget, on scope. Despite increasingly more rigorous planning strategies, the average project is still 45% over budget, delayed by 63% and missing 1/3 of the promised functionality.
Worse yet, this obsession with certainty is reducing quality, innovation and value while burning out web development teams - and things are only getting more difficult.
A new way of thinking is needed to build truly successful projects. This session presents modern strategies and methodologies that have continually proven to beat the averages. We will review the latest research and advice from the world’s foremost software engineers. The session will conclude with a breakdown of the innovative methodologies that drive the majority of the world’s leading websites.
This session is for anyone looking to build more successful projects. Project owners will learn how to drive innovation, faster and with less cost. Your development team will learn how to continually deliver better work with less stress and long weekends.
The Essential Product Owner - Partnering with the teamCprime
Bob Galen shares real-world stories where he’s seen “effectively partnered” teams and Product Owners truly deliver balanced value for their business stakeholders. In this session he’ll show you how story mapping and release planning can truly set the stage for effective team workflow—establishing a “Big Picture” for everyone to shoot for. How establishing shared goals, both at the iteration and release levels, truly cements the partnership between team and Product Owner. And finally, how setting a tempo of regular, focused backlog grooming sessions establishes a mechanism for the team and Product Owner to explore well-nuanced and high value backlogs.
If you're tired of working on the same mind-numbing projects, this presentation will who you how you can present projects to get them approved within your current company.
Customer Journey Mapping: Lean for Hospitality.Imad Almurib
Case study of using the Lean Vector's tool called: Customer Journey Mapping (CJM) to implement Lean program in a hotel. Customer Journey Mapping is a simple yet very effective tool to help implementing Lean in the hospitality sector with focus on customer experience.
Hugh Mason gave this keynote presentation at the Media Exploits 2015, SE Asia's largest Infocomm Media Technology commercialisation showcase and networking event, held in Singapore. Seismic macro-level trends are disrupting the healthcare industry, opening up new opportunities for innovation. Lean Startup is one of a range of tools and approaches that help to provide a patient-centred approach to making sense and making money in the new landscape.
An immersive workshop at General Assembly, SF. I typically teach this workshop at General Assembly, San Francisco. To see a list of my upcoming classes, visit https://generalassemb.ly/instructors/seth-familian/4813
I also teach this workshop as a private lunch-and-learn or half-day immersive session for corporate clients. To learn more about pricing and availability, please contact me at http://familian1.com
3 Things Every Sales Team Needs to Be Thinking About in 2017Drift
Thinking about your sales team's goals for 2017? Drift's VP of Sales shares 3 things you can do to improve conversion rates and drive more revenue.
Read the full story on the Drift blog here: http://blog.drift.com/sales-team-tips
How to Become a Thought Leader in Your NicheLeslie Samuel
Are bloggers thought leaders? Here are some tips on how you can become one. Provide great value, put awesome content out there on a regular basis, and help others.
How can marketers respond to the rapidly changing marketplace today? Agile or Scrum methodology could be one of the answers. This deck describes agile and the way that the team at HubSpot uses it to make marketing fast, focused, prioritized and predictable.
In layman’s terms, a minimum viable product (MVP) is a product with just enough features to validate a product idea by attracting early-adopter customers. The American entrepreneur, Eric Ries formulated the concept of MVP as the early stage of the product development cycle to collect user feedback on a product or idea, with the least possible effort.
From Feedback to Features - Building the New Jira ExperienceAtlassian
When you have 65,000 customers with different needs, who do you listen to? Creating a feedback culture to hear your users is only the first step – translating that feedback into a concrete roadmap is hard, and shipping something is even harder. Join JIRA product managers Helen Xue and Dave Meyer as we share the story of our quest to simplify JIRA. From quick wins to tough trade-offs, you'll learn the strategies and metrics our team used to turn feedback into action. You'll leave with insider knowledge about how we prioritize on JIRA, what we've learned trying to simplify a massive product, and how your team can avoid our mistakes.
Usability & Interface Design for HiTech ProductsPinkesh Shah
Slides from the Product Professionals Networking event hosted by AIPMM and Adaptive Makreting in Hyderabad, India on Feb 3rd.
Usability & Interface Design
www.adaptivemarketing.in
A massive introduction into Lean Product Design. This presentation will set you on track to start thinking lean from day one. Start creating your next online or mobile product using these techniques and tools.
Dynamics Day 2012: Bringing Role Centres to LifeIntergen
Have you seen dashboards leveraging big data, social, geo-spatial and workflow technology? Come and watch a Dynamics AX Role Centre come to life as we demonstrate new ways to visualise, interact and manage your business.
How can companies - small and large - develop better products for their customers? Ones that their customers want and ones that will delight them? In a growlingly digital world that is changing every industry and company, and swallowing some whole, agility is a business value driver and not just good to do, but required.
Lean and agile methods and practices are the most common approach used by leading digital companies such as Expedia, Google, and Netflix and also large global enterprises who are transforming how they deliver business value faster - with higher quality - to the customer.
Agility is not just an "IT thing". It is a business imperative.
Mobile Shopping Conference - Trainline Apps & Data Science - Dave SlocombeDave Slocombe
Trainline is the No.1 independent retailer of train tickets in Europe, discover how we are innovating on our app platform using data science and engineering to solve problems in partnership with our customers.
lastminute com - lean customer driven development - for mobile academyDave Slocombe
A presentation for the http://themobileacademy.org.uk/ at lastminute.com on the key principles behind continuous improvement and delivery.
Videos not included at this time
GridMate - End to end testing is a critical piece to ensure quality and avoid...ThomasParaiso2
End to end testing is a critical piece to ensure quality and avoid regressions. In this session, we share our journey building an E2E testing pipeline for GridMate components (LWC and Aura) using Cypress, JSForce, FakerJS…
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
zkStudyClub - Reef: Fast Succinct Non-Interactive Zero-Knowledge Regex ProofsAlex Pruden
This paper presents Reef, a system for generating publicly verifiable succinct non-interactive zero-knowledge proofs that a committed document matches or does not match a regular expression. We describe applications such as proving the strength of passwords, the provenance of email despite redactions, the validity of oblivious DNS queries, and the existence of mutations in DNA. Reef supports the Perl Compatible Regular Expression syntax, including wildcards, alternation, ranges, capture groups, Kleene star, negations, and lookarounds. Reef introduces a new type of automata, Skipping Alternating Finite Automata (SAFA), that skips irrelevant parts of a document when producing proofs without undermining soundness, and instantiates SAFA with a lookup argument. Our experimental evaluation confirms that Reef can generate proofs for documents with 32M characters; the proofs are small and cheap to verify (under a second).
Paper: https://eprint.iacr.org/2023/1886
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
1. APPLYING LEAN PRINCIPLES TO ENTERPRISE MOBILE DEVELOPMENT
DAVE SLOCOMBE – HEAD OF MOBILE CHANNEL
@DAVESLOCOMBE
2. WORKING LEAN – BUT WE’RE NO STARTUP!
CLICK TO EDIT MASTER TITLE STYLE
• A typical lean startup
• Individuals
3. WORKING LEAN – BUT WE’RE NO STARTUP!
CLICK TO EDIT MASTER TITLE STYLE
• A typical enterprise
• teams
4. CLICK TO EDIT MASTER TITLE TOOLS
TALKING STYLE
on agile and lean...
• We use agile and lean as tools, we are not precious which “brand” of tool
we use
• Each tool has a purpose
• Selected for the context
• Each tool is sized to the task
• Pick a tool, try it out, if it doesn’t work in your context, put it back and try
another
• There are simple ways to self check!
5. CLICK TO EDIT MASTER TITLE STYLE
PRODUCT SCORECARDS
• We use product scorecards to enable product decision making to
ensure all efforts are targeted to contribute to the scorecard KPI’s
• Clear KPI’s are set by the upper management and give clear
guidance to Product Owners
• Example..
– Generate x% of total revenue by x date
– Grow incremental bookings through new acquisition channels
– Improve shopper conversion x% by x date
A big part of the value of a product scorecard is focus. So you only want a few –
ideally no more than 5 or 6. The product manager can track lots of data, but should
only have a few priority objectives at a time.”
Marty Cagan, SVPG
6. CLICK TO EDIT MASTERTEAM GOALS
CLEAR TITLE STYLE
Lets get lean!
REDUCE CYCLE TIME FROM CONCEPT TO CUSTOMER
VALIDATE ALL ASSUMPTIONS WITH CUSTOMERS AND
STAKEHOLDERS
MAKE PROGRESS VISIBLE
FOCUS ON THE MINIMUM OF THE MINIMUM VIABLE PRODUCT
NO BIG BANG RELEASES
NO MORE HEROES
7. CLICK TOBUILDING THE TITLE STYLE
EDIT MASTER RIGHT TEAM
Co – located
Flexible work space
Pairing stations
CI Display and monitoring
8. XP, PAIRING, TDD – NO MORE
CLICK TO EDIT MASTER TITLE STYLE
HEROES
11. FILLING THE OPPORTUNITY BACKLOG –CUSTOMER & PROBLEM
CLICK TO EDIT MASTER TITLE STYLE
INSIGHT
Customer lifecycle from “inspiration for travel” to post travel “sharing”
Target customers
invited to breakfast
interviews over 1 week
12. FILLING THE IDEA BACKLOG
CLICK TO EDIT MASTER TITLE STYLE
PROBLEM + SOLUTION HYPOTHESIS
JUST ENOUGH CONCEPTS TO GET STARTED – 2HRS
MAX
13. RAPID PRODUCT ITERATION
CLICK TO EDIT MASTER TITLE STYLE
Deliver to our
KPI’s of
WOW
Profitable
Marketable
Customers
THE
love them!
CHALLENGE
Get from 80 (worthless) concepts
to 3 – 5 high value solutions, designed and tested
as fast as possible i.e. 1 week
14. POP UP DESIGN STUDIO
CLICK TO EDIT MASTER TITLE STYLE Iteration wall
4 days =
100+ lastminute.com
customers per day
Social spaces 300+ general hotel
customers
15. CLICK TO CROSS FUNCTIONALSTYLE
EDIT MASTER TITLE TEAM
BA User research Product Owner
Development
Channel
UX x2
I set the KPIs and
prioritise stories at
I beat the rhythm of each iteration
I own the project, lead the drum, keep
the lean process, knowledge flowing
iterations and goals
We own the user
I’ll be asked to build this experience and value
app, so id like to feedback
understand the customer
16. CLICK TO CROSS FUNCTIONALSTYLE
EDIT MASTER TITLE TEAM
BA User research Product Owner
Development
Channel
UX x2
WE ALL TALK TO CUSTOMERS, CREATE SOLUTIONS AND TEST
THEM
I set the KPIs and
prioritise stories at
I beat the rhythm of each iteration
I own the project, lead the drum, keep
the lean process, knowledge flowing
iterations and goals
We own the user
I’ll be asked to build this experience and value
app, so id like to feedback
understand the customer
17. Idea Score 0 -10 Qual. feedback
CLICK TO
backlog EDIT MASTER TITLE STYLE Project KPI’s
18. concept Score 0 -10 Qual. feedback
CLICK TO EDIT MASTER TITLE STYLE
42 Interviews – 4 hours
21. CLICK TO EDITFIDELITY AND REPEAT
INCREASE MASTER TITLE STYLE
Interface sketches
Just enough prototyping
Concept pitch and
to get deeper insight
envelope of previous
feedback (decision trail)
22. CLICK TO EDIT MASTER TITLE STYLE
INCREASE FIDELITY AND REPEAT
23. CLICK TO EDIT MASTERAND REPEAT!
INCREASE FIDELITY TITLE STYLE
Let UX lead - Dont waste precious Dev time on prototypes that may get dropped!
24. PRODUCT DISCOVERY
CLICK TO EDIT MASTER TITLE STYLE
Increase visibility to
build trust and engage
stakeholders
25. DESIGN COMPLETE INTO DEV
CLICK TO EDIT MASTER TITLE STYLE
BACKLOG
Design complete functionality
fed into the backlog
Stories created and prioritised
during iteration planning
26. RETROSPECTIVES
CLICK TO EDIT MASTER TITLE STYLE
= not a blame game
Prime Directive
Regardless of what we discover, we
Everyone participates in
understand and truly believe that
signing up to solve the
everyone did the best job they could,
“bad” or the “puzzle”
given what they knew at the time, their
skills and abilities, the resources
Celebrate our successes
available, and the situation at hand.
i.e. Remind the PM to
Retrospectives.com
buy us cake
27. NOT CONTINUOUS DEPLOYMENT
CLICK TO EDIT MASTER TITLE STYLE
• Weekly deployment – labour intensive
• Completely manual process with no (limited) automated deployment
mechanism
• Ad-hoc testing of new features, with minimal regression testing
28. CONTINUOUS DEPLOYMENT
CLICK TO EDIT MASTER TITLE STYLE
• Move to a DevOps Culture
• Changed the way the team develops (every check-in deployable)
• Automated the manual steps in the process where physically
possible
• Created consistent deployments between all environments
eliminating environmental issues
• Uses mechanisms that allow for rapid change to our operational
infrastructure
• Repeatability, Repeatability & Repeatability
Confidence in deployments! No more big bang releases
12 mins to production...still working to optimise the business processes!
30. TAKEAWAYS
CLICK TO EDIT MASTER TITLE STYLE
• Target reduced cycle time from concept to customer through Continuous
Deployment
• Make work visible, showcase, engage outside of product and tech!
• No dogma! Using the right tools and be prepared to iterate your process
• Co-locate your team
• Communicate clear organisational and team goals through Product
Scorecards, product and tech principles
• Engage your wider organisation to grow your opportunity backlog
• Empower your UX team to iterate the experience with customers without
pulling precious development resource
• Listen to the team regularly, health check - Who doesn’t want to be the
master of their own destiny?!
• No more heroes! Share knowledge and skills (XP, Pairing, TDD &
Continuous Integration)
Editor's Notes
Target reduced cycle time from concept to customer through Continuous DeploymentMaking work visibleUsing the right tools Lean team structuresCommunicate clear organisational and team goalsGrow your pool of ideasEmpower your UX teamRegularly, health checking the team – continuous improvementNo more heroes! Share knowledge and skills (XP, Pairing, TDD & Continuous Integration)
tight communication cycleClear lines of ownership and responsibilityShort cycle time, product iteration and decision makingBut too many hats!
Complex communication cycleUnclear lines of ownership and responsibility, multiple “owners”Long cycle time, product iteration and decision making--- how to operate as tight a cycle time as a lean startup???
We need to foucs our efforts towards delivering VALUE to the businessThese high level goals enable product owners to filter their backlog of ideas and focus on the activites that deliver the most value
All has one purpose – to reduce the time it takes to get the information you need on the task at hand
We work as an XP development team, which means pairing on coding/test writing. Originally a sceptic of pairing but what we have seen is consistency improve, deeper technical challenges taken on.“BOB””, is off sick, you have tight deadline and you ask who can update some config and the reply is “only BOB knows how to do that”. Its a huge risk for a tech organisation to have heroes own domains, lose BOB to another company and it creates a big disruption. Pairing also drives out the “stay up all night until i fix that issue” hero mentality. It just burns out the team and creates an unhappy workplace. Theres a place for all nighters, but when pairing you can debug together and the mental load is shared.Pairing creates a team that is more flexible to team member changes.TDD and CI servers mean the cycle time from bug to feedback to the developer is seconds, not hours or days. The benefit being they still have the code fresh in their minds and are more likely to fix the bug quickly.
Guerilla testing is great for early prototype feedback and for broader engagement from product, design and development teams. Try going to the nearby coffee shop and get direct feedback from customers for the price of a coffee
Get currency!
After each round of interviews we play back the learnings and decide whether to PARK, PIVOT or PERSEVERE or my favourite .... KILL!
After each round of interviews we play back the learnings and decide whether to PARK, PIVOT or PERSEVERE or my favourite .... KILL!
With basic concepts validated increase the fidelity of the idea by creating 1 or 2 interface design sketches on cards and revalidate. Huddle and playback the customer feedback, at each iteration decide more detailed criteria on the PIVOT.
Consider your MVP for this concept, is qualititative feedback enough? If not look to create an online MVP such as a sign up form.
UX should lead the wireframe iteration process, tools like axure or basic html/css enable rapid prototypingWe have a secure site where all wireframes and design mocks live for user testing at anytime – we also make it widely available to the rest of the company so anyone can see the tests we have in progress, it make it easy to run user testing from anywhere
Showcase often! UX should showcase to product owners and key stakeholders regularly, mainly si they can hear the cusotmers voice, but also to get a steer on the direct the design can go inStakeholders such as supply, marketing, finance and legal can also provide valuable business feedback and head off issues early – when they are cheapest fix – which is during product discovery
In an ideal world completed design features are passed to the BA who will break out the stories, size them with the development team and play them in an order determined by the product ownerReleasing the feature on demand to the customer.So a typical story is.... And attached to this is a set of acceptance criteria
The release process and its cycle time is the metronome for all activity in a business – our old process...My favourite scenario: it works fine in Staging, doesnt work in QA – content is different, but works in PROD...
Youve put in all this effort, showcase it – we showcase fortnightly to the wider org, kay stakeholders in marketing, trading, product and techRule is: live code demo, latest designs,