BankMobile's part of a joint presentation: "The Secret to Building The Uber Mobile Banking App" together with Jim Marous The Financial Brand) and Meaghan Johnson (Mapa Research) - BAI Retail Delivery 2015, Las Vegas NV.
6. Page 6
• ~68 million Americans are unbanked or under-banked
• Banks charge $32 billion in overdraft fees annually – with the bulk paid by middle-income
Americans
o That’s more than we spend on vegetables annually
o That’s 3x more that what we spend on breast and lung cancer combined
• Payday lenders charge consumers another $7 billion in fees annually
• In 2014, for the first time, US customers interacted with their banks more through mobile devices
than any other means .. including traditional online channels, ATMs, and branch visits
• On average, customers visit bank branches 1-2 times per year vs. interacting with their bank 20-30
times/month on their mobile device
Fast forward to 2015
8. Page 8
• No fees
• Checking, Savings, Line of Credit, Joint Accounts, Fee Free
Overdraft protection
• Higher savings rates than the largest 4 banks
(at least 0.25% APY higher rate, guaranteed)
• Access to every ATM in the country for free
• Free personal banker
• Free financial advisor on-call
• Open an account in less than 5 minutes on your phone
BankMobile Features
9. Page 9
• Mobile-first banking and payments work, and are trusted by customers –
young and old
• Let customers decide what to use, and how to use it (#BYOB)
• As virtual as we think you want to be, there’s no substitute for incredible
customer service and talking to real people
• It is possible to create financial tools, products and services that truly add
value to customers’ lives, and that they enjoy using
What We’ve Learned
10. Page 10
• Banks like virtualization: it reduces costs and churn, makes a nice
marketing story
• But for consumers: banking can be boring, or at times perfunctory
• Can we truly change how people feel about banking?
• Can the bank really be a meaningful and useful partner for a consumer?*
We are only at the start of understanding the mobile channel.
Challenge
* just like bank advertisements promise