Philip Brooks

financial services uk harris interactive market research investments virgin money banking the co-operative viewpoint customer relationship management rdr finance insurance perceptions challengers financial crisis public opinion changes over time branson consumer concerns advice fees financial advice internet investment advice ifas professional advice customer needs customer service mobile banking online banking branch (banking) tracking customer journey customer experience ethical behaviour harris poll net promoter customer satisfaction emotional marketing rational marketing nationwide united kingdom first direct banking sector crm regulation pensions retail distribution review consumer debt financial capability consumer borrowing marketing ifa's financial fsa government high banks cards research service services bank banking brand business confidence consumer cr development england product research strategy trust authority invest street market